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All Journal Jurnal Inovasi Bisnis (Inovbiz) Jurnal Riset Bisnis dan Investasi Jurnal Bisnisman : Riset Bisnis dan Manajemen Journal of Marketing Innovation Bakti Budaya: Jurnal Pengabdian kepada Masyarakat BHAKTI PERSADA Jurnal Aplikasi IPTEKS (Journal of Applied Sciences and Technology)
Senalasari, Widi
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Mengapa Masyarakat Indonesia Terus Menggunakan Layanan Mobile Payment? Gaffar, Mohammad Rizal; Sutisna, Mamun; Senalasari, Widi
Jurnal Bisnisman : Riset Bisnis dan Manajemen Vol 2 No 1 (2020): Jurnal Bisnisman : Riset Bisnis dan Manajemen
Publisher : Universitas Nusa Putra

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

In Indonesia by 2007, Telkomsel launched TCash as the pioneer of mobile payment service provider. In the next year Indosat launched Dompetku and XL also offered the same service which is XL Tunai in 2012. The interesting part start when GoPay as the newcomer in mobile payment services had the same number of users with TCash. The great market value and the large number of players in the mobile payment business require service providers to understand and capture what consumers really need. Therefore, a model is developed which can represent post-consumer behavior using mobile payment services. This research used a set of questionnaire and valid data gathered from 200 samples from Bandung, Indonesia. We analyzed the data by Partial Least Square. The result shows that the model has a strong predictive power for measuring consumer behavior towards the use of mobile payment and all the hypotheses were accepted.
Peran Kesiapan Teknologi Dalam Minat Menggunakan Aplikasi Pembayaran Seluler Di Masa Pandemi Covid-19 Senalasari, Widi; Rafdinal, Wahyu; Qisthi, Agri
Jurnal Riset Bisnis dan Investasi Vol. 7 No. 1 (2021): Jurnal Riset Bisnis dan Investasi
Publisher : Jurnal Riset Bisnis dan Investasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35313/jrbi.v7i1.2266

Abstract

Penelitian ini bertujuan untuk menganalisis minat penggunaan aplikasi pembayaran seluler dalam masa pandemi Covid-19 dengan menggunakan model TRI dan TPB. Data dikumpulkan dari 200 pengguna aplikasi pembayaran seluler di Indonesia. Teknik analisis data yang digunakan yaitu SEM-PLS. Hasil penelitian membuktikan bahwa semua konstruk TPB yaitu sikap, norma subjektif, dan kontrol prilaku yang dirasakan berpengaruh signifikan terhadap minat penggunaan aplikasi pembayaran seluler. TRI berpengaruh terhadap sikap. TRI tidak berpengaruh secara langsung terhadap minat penggunaan aplikasi pembayaran seluler, tetapi berpengaruh melalui sikap. Hasil dari penelitian ini akan membantu penyedia layanan aplikasi pembayaran seluler dan pembuat kebijakan dalam merencanakan layanan dan meningkatkan niat penggunaan aplikasi pembayaran seluler pada masa pandemi Covid-19. Penelitian ini adalah yang pertama secara empiris mengguji model TPB dan TRI untuk menjelaskan adopsi dan minat menggunakan aplikasi pembayaran seluler pada masa pandemi Covid-19. Hasil penelitian akan menambah pengetahuan yang ada tentang literatur aplikasi pembayaran seluler pada masa pandemi.
From Reviews to Purchase Intention: The Interplay of Customer Review, Influencer Review, and Trust in Indonesian Skincare Products Senalasari, Widi; Maulidani, Rendi Nabin; Setiawati, Lina; Najib, Moh Farid
Journal of Marketing Innovation (JMI) Vol. 5 No. 1 (2025)
Publisher : Politeknik Negeri Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35313/jmi.v5i1.184

Abstract

The beauty industry's rapid growth has led to a surge in local businesses, where trust is crucial for driving customer purchase intentions, especially in sensitive products like skincare. Consumers heavily rely on reviews from other users and beauty influencers. This study examines the impact of consumer and influencer reviews on the purchase intention of skincare products, with trust as a moderating variable. It is the first to test trust's moderating role in this context. Using PLS-SEM, the study analyzed 404 consumers of local skincare products in Indonesia who had seen both consumer and influencer reviews. The result of this study shows that consumer review, influencer review, and trust significantly affect the purchase intention of local skincare products in Indonesia. However, when trust is added as a mediating variable, its presence negates the influence of both customer and influencer reviews on purchase intention. This suggests that trust plays an important role, overshadowing the impact of reviews when factored into the consumer decision-making process. These insights provide valuable implications for marketers and businesses in the beauty industry, highlighting the importance of building consumer trust.
Re-branding Kemasan Produk GEMI0418: Kemasan Kreatif untuk Olahan Lele Konsumsi Manusia dan Maggot Pakan Ternak Sosianika, Adila; Setiawati, Lina; Kania, Rafiati; Amalia, Fatya Alty; Senalasari, Widi
Bakti Budaya: Jurnal Pengabdian kepada masyarakat Vol 8 No 1 (2025): 2025: Edisi 1
Publisher : Faculty of Cultural Sciences, Universitas Gadjah Mada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22146/bakti.14114

Abstract

Since 2021, GEMI0418 has been recognized as a community committed to environmental sustainability in parts of Cimahi, West Java. However, GEMI0418 faced challenges in marketing its products—processed catfish for human consumption and maggot feed for livestock—due to packaging that did not effectively convey their intended image. Through observation and interview methods, this community service (PkM) activity explored the concept of creative packaging, highlighting the crucial role of branding in marketing. Creative packaging not only provides a strong identity for products but also serves as a direct communication channel between producers and consumers. This PkM activity was carried out from March 1 to August 31, 2024, by a team of five lecturers from the Marketing Management Study Program, Bandung State Polytechnic, and successfully implemented rebranding of the packaging, focusing on visual design and colors relevant to the products. This study discusses the importance of visual elements and specific color choices in creative packaging to attract consumer interest and increase product appeal. === Dari tahun 2021, GEMI cukup dikenal sebagai komunitas yang peduli lingkungan di sebagian masyarakat Cimahi, Jawa Barat. Namun, GEMI menemukan tantangan ketika menjual produk hasil budi daya lele dan pengolahan magot karena faktor kemasan yang belum membentuk citranya dengan maksimal. Dengan metode observasi dan wawancara, kegiatan PkM ini dapat menentukan konsep kemasan seperti branding di kemasan memiliki peran krusial dalam dunia pemasaran karena mampu memberikan identitas yang kuat pada suatu produk. Kemasan yang dirancang dengan elemen branding yang khas tidak hanya memudahkan konsumen mengenali merek, tetapi juga menjadi saluran komunikasi langsung antara mitra dan pelanggan. Kegiatan PkM ini dilaksanakan dari 1 Maret hingga 31 Agustus 2024 oleh lima orang tim dosen dari Program Studi Manajemen Pemasaran, Politeknik Negeri Bandung dan telah berhasil melakukan re-branding kemasan dalam hal visual dan warna yang relevan dengan produknya. Studi ini membahas aspek-aspek visual seperti apa yang penting untuk dipertimbangkan pada produk GEMI hingga warna tertentu yang bisa memicu minat konsumen untuk membeli produknya.
Peran Penting Kemasan dalam Meningkatkan Persepsi Kualitas Produk Makanan Sosianika, Adila; Gunawan, Arie Indra; Najib, Moh Farid; Amalia, Fatya Alty; Senalasari, Widi; Kania, Rafiati
Bhakti Persada Jurnal Aplikasi IPTEKS Vol. 8 No. 2 (2022): Bhakti Persada Jurnal Aplikasi IPTEKS
Publisher : Unit Publikasi Ilmiah, P3M, Politeknik Negeri Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31940/bp.v8i2.85-92

Abstract

Bisnis kuliner sebagai suvenir di Bandung saat ini telah berkembang, namun demikian secara umum mereka belum mampu menyajikan produk kuliner sebagai suvenir yang berkualitas. Hasil studi sebelumnya juga mengindikasikan bahwa aspek kemasan, penjualan, promosi serta kualitas layanan masih perlu penanganan secara serius karena belum dipersepsikan sebagai suatu yang baik. Perbaikan akan hal tersebut mendesak karena, dari sisi turis, kualitas produk, tampilan kemasan, dan bagaimana produk kuliner tersebut dijual merupakan aspek yang sangat penting dalam proses pembelian suvenir. Studi ini bertujuan untuk turut serta dalam menumbuhkembangkan bisnis kuliner bagi UKM di kota Bandung, khususnya untuk memahami dan menganalisis bagaimana dampak desain visual kemasan terhadap kualitas produk makanan. Produk oleh-oleh makanan Bandung menjadi objek penelitian ini karena produk oleh-oleh makanan dianggap sebagai produk low-involvement yang sering dibeli dan dipengaruhi oleh desain visual kemasan. Studi ini dirancang untuk memahami  dan menganalisis pentingnya desain kemasan visual dalam mempengaruhi kualitas produk oleh-oleh makanan Bandung. Untuk mencapai tujuan tersebut, sudi ini difokuskan pada usaha produk oleh-oleh makanan UKM dengan menggunakan pendekatan eksploratif dan deskriptif. Metode purposive sampling digunakan  dalam penelitian dengan menentukan kriteria responden adalah wisatawan yang baru saja berbelanja oleh-oleh khas Bandung. Selanjutnya, data dari 200 responden dianalisis menggunakan metode deskriptif statistik dan multivariate. Hasil studi menunjukkan bahwa persepsi wisatawan terhadap desain visual kemasan berpengaruh positif dan signifikan terhadap kualitas suvenir makanan Bandung. Hal ini menunjukkan bahwa penting bagi pengusaha produk oleh-oleh makanan untuk membuat de-sain kemasan yang sesuai dengan harapan konsumen agar kualitas produk juga dapat dinilai dengan baik oleh konsumen.
The Explanation Of E-Service Quality and Actual Use of M-Banking Az-Zahra, Shafira; Setiawati, Lina; Sosianika, Adila; Senalasari, Widi
Journal of Marketing Innovation (JMI) Vol. 3 No. 1 (2023)
Publisher : Politeknik Negeri Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35313/jmi.v3i1.27

Abstract

Technological developments are increasingly rapid from time to time, causing all areas of the business sector to be required to be adaptive. One of which is the banking sector. The digital era has made mobile banking an option to facilitate transaction activities. The actual use of mobile banking is a real-world interpretation to explain the impact of electronic service quality more comprehensively. This study aims to explore mobile banking users in Indonesia. The quality of e-service in mobile banking uses the Technology Acceptance Model (TAM) approach. The survey was conducted in Bandung with 202 mobile banking users; the data were analyzed using SMART PLS with the methods of reliability test, validity test, hypothesis test, and mediation analysis to be able to interpret the research objectives more specifically. The findings indicate e-service quality significantly impacts attitudes towards m-banking, perceived usefulness, and perceived ease of use. It points out that internet-based transactions, especially mobile banking systems, should be made easier, safer, and more convenient for consumers to use.
Optimizing Brand Awareness and Purchase Intention Travel Agents: Communication Strategy through Social Media Marketing Senalasari, Widi; Setiaji, Mara; Khrisnamurti, Nino; Februadi, Agustinus
Journal of Marketing Innovation (JMI) Vol. 4 No. 1 (2024)
Publisher : Politeknik Negeri Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35313/jmi.v4i1.98

Abstract

High demand of tourism services in Indonesia has increased the number of travel agency businesses. However, conventional travel agencies must face difficulties by competing with Online Travel Agents (OTAs). This study aims to investigate the impact of communication strategy using the AIDA model on social media marketing strategies in enhancing brand awareness of traditional travel agencies and purchase intention. 420 respondents who have acquired conventional travel agency services via social media filled out the e-questionnaire and became the sample of this study. Data analysis was done using the partial least square structural equation modeling (PLS-SEM) method. This study found a positive relationship between communication strategy using the AIDA model and its impact on social media marketing. A positive correlation between brand awareness and purchase intention to social media marketing was also found. The findings of this research can be utilized by traditional travel agents to reorganize their marketing strategies through social media to increase brand awareness and purchase intention so that they will be able to compete with OTAs.
Switching Free Users to Paid Users: How to Increase Purchase Intention In Edtech Industry Senalasari, Widi; Amelia, Putri
Inovbiz: Jurnal Inovasi Bisnis Vol 11, No 2 (2023)
Publisher : Politeknik Negeri Bengkalis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35314/inovbiz.v11i2.3429

Abstract

Even though Indonesia has made significant gains in recent years to increase access to education, learning outcomes remain inadequate. However, the Edtech industry began to develop and increase educational output as a result of increasing access to education through technology. This growth, however, is in risk of becoming unsustainable because not every Edtech is profitable enough to thrive. This study aims to understand the buying interest factors of online course users by investigating the relationship between learning oriented related cues (perceive lecturer expertise, personal learning experience, personal trial experience), price value with purchase intention through customers trust and customers performance expectations. The data was gathered through an e-questionnaire issued to 414 respondents who had previously used a free trial of an online learning course, as well as through in-depth interviews with representatives of Edtech and content creator marketing. The result of this study shows significant and positive relationship between all variables in proposed model. The findings of this study are likely to assist marketers in increasing the number of free users who switch to paid users through content marketing that highlighted various indicators that matter to customers.
Co-Authors Amalia, Fatya Alty Amelia, Putri Arie Indra Gunawan Az-Zahra, Shafira Februadi, Agustinus Kania, Rafiati Khrisnamurti, Nino Lina Setiawati Mamun Sutisna Maulidani, Rendi Nabin Moh Farid Najib Mohammad Rizal Gaffar Qisthi, Agri Rafdinal, Wahyu Setiaji, Mara Sosianika, Adila