Kontessa, Tarrence Karmelia
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Re-FLIGHT Model: ESG-Based Strategic Communication to Mitigate Layoffs Issues in the National Aviation Industry Scheffer-Sumampouw, Carly Stiana; Kontessa, Tarrence Karmelia; Butarbutar, Benny Siga; Arrianie, Lely
Dinasti International Journal of Education Management And Social Science Vol. 7 No. 1 (2025): Dinasti International Journal of Education Management and Social Science (Octob
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i1.5319

Abstract

A global wave of layoffs has swept across industries such as technology (Google, Amazon, Meta, Microsoft), media (News Corp, BBC), manufacturing, automotive, banking, and higher education. The World Economic Forum (2025) projects that 41% of global companies—including those in aviation—plan workforce reductions within five years, driven by economic slowdown, geopolitical uncertainty, cost pressures, and AI adoption. The aviation sector has been severely affected: Boeing cut 17,000 jobs, Airbus 2,500, and airlines like Southwest and WestJet have also reduced staff. In Indonesia, Lion Air, AirAsia, and Garuda Indonesia collectively laid off thousands of workers between 2020–2021. Though mass layoffs have since slowed, rising costs and fragile finances signal renewed risks that could threaten public welfare and national stability. This study examines how ESG-based strategic communication can mitigate layoff risks in Indonesia’s aviation industry. It proposes the Re-FLIGHT Model—anchored on six pillars: Reskilling, Fair Labour, Innovation, Growth, Human-Centered, and Transition—as a framework for proactive, ethical, and sustainable communication. Integrating ESG principles into corporate and regulatory strategies, the model promotes inclusive dialogue, responsible leadership, and resilience, positioning ESG as a foundation for social transformation in the aviation sector. The World Economic Forum 2025 reports that 41% of global companies project workforce reductions within five years, including the aviation industry. This continuing wave of layoffs in 2025 is driven by global economic slowdown, uncertain geopolitics, corporate restructuring, operational cost pressures, and the implementation of new technologies (AI), which shift workforce demands. The aviation industry, both global and national, has also faced layoffs. Aircraft manufacturers like Boeing reduced 17,000 employees, while Airbus cut 2,500 from its defense and space division. Global airlines followed: Southwest Airlines (USA) laid off 1,750 staff in February 2025; WestJet (Canada) laid off 6,900 employees in 2022. In Indonesia, Lion Group laid off 2,600 employees in 2020; AirAsia laid off or furloughed 882 staff in 2020. Garuda Indonesia Group laid off 2,400 employees (including pilots) between January 2020 and November 2021. These layoffs are a lingering consequence of the COVID-19 pandemic, digital transformation, post-pandemic efficiency, and macroeconomic pressures. Though Indonesia has not experienced another mass layoff wave, signs of stress are evident in rising operational costs, unrecouped international routes, and airline financial vulnerabilities. The potential for further layoffs in Indonesia’s aviation industry poses significant risks to public and national interests. Layoffs here could have systemic impacts on public welfare and national stability. This study explores how ESG-based strategic communication can mitigate layoff risks in Indonesia’s aviation sector. It emphasizes planned crisis communication, multistakeholder dialogue, and human-centered public narratives to build institutional trust and resilience. Through six key pillars—Reskilling, Fair Labour, Innovation, Growth, Human-Centered, and Transition—the study analyzes how strategic communication, leadership, organizational narrative, and public governance can create a more inclusive and adaptive employment ecosystem. The Re-FLIGHT Model integrates ESG values into organizational communication strategies and introduces an innovative communication framework grounded in sustainability, social justice, and inclusive governance. It can be adopted by regulators and national airlines as an anticipatory, proactive, fair, strategic, and sustainable workforce crisis communication model—broadening ESG perspectives in aviation as a driver of meaningful social transformation.
Strategi Harian Kompas Dalam Membangun Brand Engagement NFT Kompas Melalui Aktivitas Community Relation Kontessa, Tarrence Karmelia; Layardi, Hendy
KOMUNIKATIF : Jurnal Ilmiah Komunikasi Vol. 13 No. 1 (2024)
Publisher : Fakultas Ilmu Komunikasi UKWMS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33508/jk.v13i1.5277

Abstract

Digital transformation is something that most industrial players have done and continue to do. Transformation is carried out, through the use of the latest technology products such as non-fungible tokens (NFT). The popularity of NFTs, has grown rapidly and has become a hot topic of conversation in Indonesia. Kompas Daily as the largest national media in Indonesia has introduced NFT products through the Narasi Fakta Terkurasi (NFT Kompas) project since June 28, 2022. This project started with a decision to explore new business potential within the Kompas Gramedia Group. The boom in crypto, NFT and metaverse in early 2022 is considered as a great potential to develop the business. To support the Kompas NFT project, Kompas Daily is building a community and holding various activities as an effort to build Kompas NFT brand engagement. This research first adapts the Community Involvement concept by Lakin & Scheubel (2017) to understand Kompas' daily strategy, especially in building brand engagement in the Kompas NFT online community on the Discord channel. It was concluded that Kompas' NFT technology products had received a positive response and were able to build brand engagement in the NFT community which had the potential to become a new audience for Kompas Daily. Second, through Everett M. Rogers' diffusion-of-innovation theory, the research also explores the socialization strategy for Kompas NFT products. It was concluded that the exhibition forums, media articles and Townhall Meetings held by Kompas Daily to encourage the adoption of NFT innovation internally and externally to the company, were effective strategies for building audience adaptation to Kompas NFTs. This qualitative research using can be developed further, especially to examine more deeply community relations strategies for new technology products that are increasingly appearing in this digital era.ABSTRAKTransformasi digital adalah sebuah tuntutan peradaban yang antara lain dilakukan melalui penggunaan produk-produk teknologi terbaru seperti non-fungible token (NFT). Harian Kompas sebagai media nasional terbesar di Indonesia telah memperkenalkan produk NFT melalui proyek Narasi Fakta Terkurasi Kompas (NFT Kompas) sejak 28 Juni 2022. Untuk mendukung proyek NFT Kompas, Harian Kompas membangun komunitas dan mengadakan berbagai aktivitas sebagai upaya membangun brand engagement NFT Kompas. Penelitian dilakukan dengan metode kualitatif deskriptif. Pengambilan data dilakukan dengan observasi, wawancara dan dokumen. Tujuan dari penelitian, pertama dengan mengadaptasi konsep Community Involvement oleh Lakin & Scheubel (2017) peneliti menganalisa strategi Harian Kompas dalam membangun brand engagement pada online community NFT Kompas di kanal Discord. Disimpulkan bahwa produk teknologi NFT Kompas telah mendapat respon positif dan berhasil membangun brand engagement pada komunitas NFT yang berpotensi menjadi audiens baru bagi Harian Kompas. Kedua, melalui kacamata teori difusi-inovasi Everett M. Rogers (2005), penelitian juga menggali strategi sosialisasi produk NFT Kompas. Disimpulkan bahwa wadah pameran, artikel media dan Townhall Meeting yang dilakukan Harian Kompas untuk mendorong adopsi inovasi NFT ke arah internal maupun eksternal perusahaan, menjadi strategi yang efektif untuk membangun adaptasi audiens terhadap NFT Kompas. Penelitian kualitatif ini dapat dikembangkan lebih lanjut khususnya untuk mengkaji lebih dalam strategi community relation bagi produk-produk teknologi baru yang semakin sering muncul di era digital ini.