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Janna, Niftahul
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Education

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CONFLICT MANAGEMENT FROM A PRACTITIONER PERSPECTIVE: SEBUAH STRATEGI MEMPERSIAPAKAN ORGANISASI UNTUK TERLIBAT DALAM KONFLIK KONSTRUKTIF Janna, Niftahul; Julaiha, Siti; Sudadi, Sudadi
Jurnal Manajemen Pendidikan Vol. 9 No. 2 (2024): Regular Issue
Publisher : STKIP Pesisir Selatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34125/jmp.v9i2.330

Abstract

Conflict is an inevitability inherent in human life. Conflict within organizations cannot be eradicated as it is a logical consequence of individual interactions that result in disputes or gaps between expectations and reality. Knowledge about conflict management and strategies for preparing organizations to engage in constructive conflict is essential. This study is qualitative research utilizing a literature review. The results of this study indicate that the initial step in preparing an organization to engage in constructive conflict is to build trust through discussions on hypothetical cases and formulating possible scenarios, developing dialogue and mediation skills by training specific communication skills, and enhancing understanding of general behaviors that may arise as responses during conflict. The next steps involve deepening the commitment to diversity and social justice by being open to others' perspectives, acknowledging the uniqueness of others' views and understandings, considering internal and external factors that may influence others' views and attitudes, repeating and summarizing what has been communicated by others, considering expressions and hidden messages in communication, setting clear boundaries, determining basic discussion rules
INTEGRASI PRINSIP TOTAL QUALITY MANAJEMEN DENGAN HASIL PENILAIAN EVALUASI DIRI MADRASAH: SUATU STRATEGI MEWUJUDKAN PENDIDIKAN BERKUALITAS Janna, Niftahul; Bahrani, Bahrani; Ramli, Akhmad
Jurnal Manajemen Pendidikan Vol. 9 No. 3 (2024): Regular Issue
Publisher : STKIP Pesisir Selatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34125/jmp.v9i3.678

Abstract

Education plays a strategic role in building quality human resources. An effective and efficient education management system is needed in accordance with the principles of Total Quality Management (TQM). This study aims to analyze the integration of the application of Total Quality Management (TQM) principles with the results of Madrasah Self Evaluation (EDM) assessment as a strategy to realize quality education. This research uses a qualitative method that takes data from a literature review of recent scientific articles related to the principles of TQM and the implementation of EDM. The results show that TQM principles-customer satisfaction, comprehensive involvement, and continuous improvement-can be effectively operationalized through data-based EDM applications. Although the integration of TQM principles with data-based technology such as EDM has not been widely explored empirically in madrasahs, data-based management is considered necessary to be the main foundation of TQM implementation in the madrasah environment. As EDM is one of the tools to support TQM in education, this research seeks to explore the relationship in the context of educational evaluation. The results of this study are expected to make a theoretical contribution to education management.
CONFLICT MANAGEMENT FROM A PRACTITIONER PERSPECTIVE: SEBUAH STRATEGI MEMPERSIAPAKAN ORGANISASI UNTUK TERLIBAT DALAM KONFLIK KONSTRUKTIF Janna, Niftahul; Julaiha, Siti; Sudadi, Sudadi
Jurnal Manajemen Pendidikan Vol. 9 No. 2 (2024): JURNAL MANAJEMEN PENDIDIKAN
Publisher : STKIP Pesisir Selatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34125/jmp.v9i2.337

Abstract

Conflict is an inevitability inherent in human life. Conflict within organizations cannot be eradicated as it is a logical consequence of individual interactions that result in disputes or gaps between expectations and reality. Knowledge about conflict management and strategies for preparing organizations to engage in constructive conflict is essential. This study is qualitative research utilizing a literature review. The results of this study indicate that the initial step in preparing an organization to engage in constructive conflict is to build trust through discussions on hypothetical cases and formulating possible scenarios, developing dialogue and mediation skills by training specific communication skills, and enhancing understanding of general behaviors that may arise as responses during conflict. The next steps involve deepening the commitment to diversity and social justice by being open to others' perspectives, acknowledging the uniqueness of others' views and understandings, considering internal and external factors that may influence others' views and attitudes, repeating and summarizing what has been communicated by others, considering expressions and hidden messages in communication, setting clear boundaries, determining basic discussion rules.
INTEGRASI PRINSIP TOTAL QUALITY MANAJEMEN DENGAN HASIL PENILAIAN EVALUASI DIRI MADRASAH: SUATU STRATEGI MEWUJUDKAN PENDIDIKAN BERKUALITAS Janna, Niftahul; Bahrani, Bahrani; Ramli, Akhmad
Jurnal Manajemen Pendidikan Vol. 9 No. 3 (2024): JURNAL MANAJEMEN PENDIDIKAN
Publisher : STKIP Pesisir Selatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34125/jmp.v9i3.355

Abstract

Education plays a strategic role in building quality human resources. An effective and efficient education management system is needed in accordance with the principles of Total Quality Management (TQM). This study aims to analyze the integration of the application of Total Quality Management (TQM) principles with the results of Madrasah Self Evaluation (EDM) assessment as a strategy to realize quality education. This research uses a qualitative method that takes data from a literature review of recent scientific articles related to the principles of TQM and the implementation of EDM. The results show that TQM principles-customer satisfaction, comprehensive involvement, and continuous improvement-can be effectively operationalized through data-based EDM applications. Although the integration of TQM principles with data-based technology such as EDM has not been widely explored empirically in madrasahs, data-based management is considered necessary to be the main foundation of TQM implementation in the madrasah environment. As EDM is one of the tools to support TQM in education, this research seeks to explore the relationship in the context of educational evaluation. The results of this study are expected to make a theoretical contribution to education management.
Co-Authors Bahrani Ramli, Akhmad SATRIYAS ILYAS Siti Julaiha