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All Journal Solidaritas Community Empowerment Jurnal Litbang Provinsi Jawa Tengah Indonesian Journal of Contemporary Multidisciplinary Research Bengawan :Jurnal Pengabdian Masyarakat Jurnal Pengabdian Masyarakat Bangsa Indonesian Journal of Public Administration Review
Wirawan, Riska
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Journal : Solidaritas

 1 
IMPLEMENTASI PERATURAN DAERAH NOMOR 10 TAHUN 2022 TENTANG PENYELENGGARAAN PERIZINAN BERUSAHA BERBASIS ONLINE SINGLE SUBMISSION (OSS) DI DINAS PENANAMAN MODAL DAN PELAYANAN TERPADU SATU PINTU KABUPATEN SUKOHARJO Ratna Widyastuti, Anggraista; Suranto, Joko; Wirawan, Riska
Solidaritas Vol 8 No 1 (2024): Solidaritas
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Slamet Riyadi Surakarta

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The Government of the Republic of Indonesia is committed to encouraging businessgrowth and investment by launching Online Single Submission (OSS), LocalGovernments have an important role in ensuring that policies are implementedeffectively. The implementation of business licensing in Sukoharjo Regency is organizedby the One-Stop Investment and Integrated Services Office (DPMPTSP) with anelectronic basis through Online Single Submission (OSS). This study aims to describethe Implementation of Regional Regulation Number 10 of 2022 concerning theImplementation of Business Licensing Based on Online Single Submission (OSS) at theOne-Stop Investment and Integrated Services Office of Sukoharjo Regency. Thisresearch uses the theory of Policy Implementation George C. Edward III. This type ofresearch is descriptive qualitative, the types of data used are primary data andsecondary data, determining informants using purposive sampling techniques. The datacollection techniques used in this research are: observation, interviews anddocumentation. Data analysis techniques used are data collection, data condensation,data presentation and conclusion drawing. The results showed that the SukoharjoRegency Investment and One-Stop Integrated Service Office always tries to implementRegional Regulation Number 10 of 2022 concerning the Implementation of BusinessLicensing Based on Online Single Submission (OSS) properly. However, there are stillobstacles, namely in terms of communication, not fully providing understanding to thecommunity, including business actors who have not updated and migrated data to OSSRBA and even though the licensing system has been integrated online, there are stillmany applicants who come to the office. Bureaucratic Structure related to StandardOperating Procedures (SOP) there is already a service flow mechanism but RegionalRegulation Number 10 of 2022 does not explain the Standard Operating Procedures(SOP) regarding the implementation of business licensing based on Online SingleSubmission (OSS).Keywords: Implementation, Business Licensing, Online Single Submission (OSS)
KUALITAS PELAYANAN PERIZINAN NON USAHA MELALUI SISTEM PELAYANAN ELEKTRONIK ( SIMPEL ) PADA DINAS PENANAMAN MODAL DAN PELAYANAN TERPADU SATU PINTU KABUPATEN KARANGANYAR Prasetiawan, Nanda; Suhita, Damayanti; Wirawan, Riska
Solidaritas Vol 8 No 1 (2024): Solidaritas
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Slamet Riyadi Surakarta

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Karanganyar Regency carries out integrated service policy responsibilities organized by the One Stop Integrated Service and Investment Service (DPMPTSP). This service is a digital-based non-business licensing service called SIMPEL (Electronic Service System). Practically, people manage their service needs all through an electronic service system. Through the SIMPEL service system, all non-business licensing arrangements can be carried out more easily, quickly, precisely and efficiently.The type of research used is descriptive qualitative. This research aims to describe the quality of non-business licensing services through a simple application at the Karanganyar Regency Investment and One-Stop Integrated Services Service using the theory of Zeithaml, Parasuraman, Berry (in Hardiansyah (2011:41)). This model states that the success of service quality is determined by 5 indicators which serve as benchmarks for measuring service quality, these indicators are physical evidence, reliability, responsiveness, assurance, empathy In the results of research on real variables (physical evidence) based on the information used in obtaining permits which is quite easy, researchers also found that the ease of access to information available on the SIMPEL website is said to be good. In the Reliability variable, employees have followed the SOP as a work guide, and understand what information will be conveyed by the public as service users. In the Responsiveness variable, employees serve service users quickly and respond to every online and online service user. offline. In the Assurance variable, it can be said that the cost indicators and security guarantees are good and the employees are polite, courteous and friendly. The Emphaty indicator in prioritizing the interests of service users is said to be quite good, as can be seen from the statements of informants interviewed by researchers in the field. Informants expressed satisfaction with the service on this indicator. It can be concluded that all indicators carried out by researchers have worked well. Apart from that, it is recommended to DPMPTSP Karanganyar to further maximize employee performance and improve services that are already running well in accordance with the SOP and objectives of DPMPTSP Karanganyar Regency.  Keywords: Service quality, Licensing, SIMPEL Implementation  
PENGARUH KUALITAS PELAYANAN DAN MOTIVASI MEMBACA TERHADAP KEPUASAN PENGGUNA APLIKASI ISOLO SEBAGAI PERPUSTAKAAN DIGITAL DI DINAS PERPUSTAKAAN DAN KEARSIPAN KOTA SURAKARTA TAHUN 2024 Isnaini, Isnaini; Suranto, Joko; Wirawan, Riska
Solidaritas Vol 8 No 2 (2024): Solidaritas
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Slamet Riyadi Surakarta

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The research conducted aims to analyze the influence of service quality and reading motivation on user satisfaction of the iSolo application at the Surakarta City Library and Archives Service. The service quality variables in this research use the service quality theory by Parassuraman Valerie Zeithmal and Leonard Berry 1988 with the dimensions of tangibles, reliability, responsiveness, assurance and empathy. The reading motivation variable uses self-determination theory by Ryan & Deci in 2000 with the dimensions of autonomy, competence and relatedness. The user satisfaction variable is measured using indicators proposed by Tjiptono, namely conformity to expectations, interest in reuse, and willingness to recommend. The research method used is an associative quantitative method in the form of causal relationships. The population used in this research is all the unknown number of iSolo application users. The sampling technique used simple random sampling or random sampling with a sample of 96 respondents. The method used in collecting research data is a questionnaire. The data analysis technique used is statistical testing with validity, reliability, classical assumption tests, multiple linear regression analysis tests, t tests, F tests, and coefficient of determination tests. Based on the research results, it was concluded that service quality had a low influence on iSolo application user satisfaction at the Surakarta City Library and Archives Service, while reading motivation had a very low influence on iSolo application user satisfaction at the Surakarta City Library and Archives Service. Service quality and reading motivation together have a significant effect on user satisfaction of the iSolo application at the Surakarta City Library and Archives Service with an Fcount value of 26.031. The coefficient of determination value is 0.345, which means that 34.5% of the user satisfaction variable can be explained by the service quality and reading motivation variables, while the remaining 65.5% is influenced by other variables not included in this research. Keywords: Service Quality, Reading Motivation, User Satisfaction
PERAN DINAS TENAGA KERJA DALAM UPAYA MENGURANGI MASALAH PENGANGGURAN TERDIDIK DI WILAYAH KOTA SURAKARTA Nurrussyita, Sela; Wirawan, Riska
Solidaritas Vol 9 No 1 (2025): Solidaritas
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Slamet Riyadi Surakarta

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Educated unemployment is a complex problem faced by many cities, including Surakarta. Ironically, most of the unemployed in Surakarta are those who have a fairly high level of education, namely high school and diploma or bachelor's level. One of the causes of the large number of educated unemployed is the mismatch between skills and labor market needs and individual factors themselves. This study aims to determine the role of the Manpower Office in efforts to reduce the problem of educated unemployment in the Surakarta City area.This study uses the theory according to Gede Diva (2019:15-18) that the role of local government as a Regulator, Facilitator and Catalyst. This study uses a descriptive qualitative method. Data collection used is interviews, documentation, and observation. The analysis techniques used are data collection, data condensation, data presentation and drawing conclusions.The results of the study indicate that the Surakarta City Manpower Office has an important role in reducing educated unemployment through programs and activities, these programs include job training by organizing job training aimed at improving the skills and competencies of job seekers to match the needs of the labor market. Job fairs, namely by facilitating meetings between job seekers and companies through job fairs. The Manpower Office provides accurate and up-to-date job market information to educated job seekers. Cooperation with companies by establishing cooperation with companies to provide job opportunities for educated job seekers. Keywords: Department of Manpower, Role, Educated Unemployment
Analisis Perkembangan Program Rolasan Dalam Penerapan Smart City Di Dinas Komunikasi Dan Informatika Kabupaten Klaten Argata, Sisca Tyas; Wirawan, Riska
Solidaritas Vol 9 No 1 (2025): Solidaritas
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Slamet Riyadi Surakarta

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The Rolasan Program is a form of Smart City initiative in Klaten Regency which aims to provide information to the public through digital platforms, especially YouTube and Spotify. The research aims to analyze the development of the Rolasan Program in implementing the Smart City concept at the Klaten Regency Communication and Informatics Office. This study uses Richardus Indrajit's theory, namely content development, competency building, connectivity, cyber laws, citizen interfaces, and capital. This research method is descriptive qualitative aimed at analyzing and describing the development of the Rolasan program. Data collection was carried out by interview, observation and documentation. The data analysis technique used is the analysis technique according to Miles Huberman. The results of the study showed that although the Rolasan program has good potential in improving public services, there are still several challenges. In addition, of the six indicators carried out by researchers, the Rolasan program was not satisfactory.
Co-Authors Afni, Ika Nur Argata, Sisca Tyas Damayanti Suhita FX Hastowo Broto Laksito Isnaini, Isnaini Joko Suranto Laksito, FX Liliek Winarni Nugroho, Agung Yudhistira Nurrussyita, Sela Prasetiawan, Nanda Ratna Widyastuti, Anggraista Saputra, Rian Sarungu, Lukas Winarti, Liliek Winduro, Wirid