Article Per Year (5 Year)
p-Index From 2020 - 2025
0.23
P-Index
This Author published in this journals
All Journal REZ PUBLICA
Mila, Wa
Unknown Affiliation
Social Sciences

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
KINERJA PEGAWAI DALAM MEMBERIKAN PELAYANAN KESEHATAN PADA PASIEN GANGGUAN JIWA DI RUMAH SAKIT JIWA PROVINSI SULAWESI TENGGARA Mila, Wa; Justawan, H.; Manguntara, La
REZ PUBLICA Vol 6, No 1 (2020): March - May
Publisher : Universitas Halu Oleo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33772/rzp.v6i1.13555

Abstract

This research is a descriptive qualitative study, as many as five informants in this study. Data collection techniques are direct observation and direct interviews. As for the data analysis used data reduction, data presentation, draw conclusions.The results of this study indicate that the performance of employees in providing services to mental patients in the Southeast Sulawesi Provincial Mental Hospital can be quite good. Said to be quite good because of the 4 indicators of performance achievement  (quality, quantity, timeliness, an work commitment) only 1 indicator that is fully in line with community expectations, namely the quality indicator. While the indicators of quality, timeliness, and work commitment are still said to be poor because there are still complaints from the community. While the quality of health services in the Mental Hospital of Southeast Sulawesi Province is included in the good category. Becauce of the 5 aspects of service quality (physical appearance, responsiveness, reliability, assurance, and empathy)  only 1 indicator does not meet the expectations of the community, namely the asspect of physical appearance.
Co-Authors Justawan, H. Manguntara, La