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Wellalangi, Maria Beatrix Rahinart
Politeknik ELBajo Commodus
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Journal : MULTIPLE: Journal of Global and Multidisciplinary

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Waiter And Waitress Role In Increasing Service Quality In Jayakarta Hotel : Peranan Waiter Dan Waitress Dalam Meningkatkan Kualitas Pelayanan Di Hotel Jayakarta Novita Masi Dari Tani MD; Maria Beatrix R. Wellalangi; Maria Flaviana Imakulata
MULTIPLE: Journal of Global and Multidisciplinary Vol. 1 No. 2 (2023): August
Publisher : Institute of Educational, Research, and Community Service

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Abstract

This research was conducted to determine the role of waiter and waitress in improving the quality of service at Nat’s Coffee Shop. In this study, method used is a qualitative approach and data collection techniques using interview and observation. In carrying out and optimizing the role and responsibilities of waiter and waitress who are on duty every day, the head waiter divides task to waiter and waitress before the restaurant open to help preparation. The role of the waiter and waitress is the preparation of tableware, responsible for the operaton until the restaurant is closed. Service in Nat’s Coffee Shop based on the 5 dimension are considered adequate, but is not optimal. The obstacles faced by waiter and waiters are the limited number of employess which cause slow service delivery
Co-Authors Beata Emiliana Nerci Ciptosari, Fitri Claudia Yulita Mala Daniel FX. Lumenta Dewi Sartika Umul Elisabet Oktaviani Hanggu Elisabeth Hanggu Elisabeth Oktaviani Hanggu Elizabeth Oktaviani Hanggu Fatima Nanung Flaviana Hadia Fransiskus Xaverius Daniel Lumenta Gregorius A. Berybe Gregorius A. Berybe Gregorius Antariksa Berybe Gregorius Berybe I Ketut Suada Ignasius Firman Katarina Noviming Sakura Liesiana Kurniawati Linda Marlince Taka Linda Taka Maria Flaviana Imakulata Marianus Duman Marta Lince Febrianti Novita Masi Dari Tani Novita Masi Dari Tani Novita Masi Dari Tani MD Novita Masi Dari Tani MD Rafael Modestus Ziku Viktoria Sardiana Virgilius Andiapama Gantur