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All Journal MIMBAR : Jurnal Penelitian Sosial Dan Politik Jurnal Manajemen Sains
Wahid, Darham
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Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Social Sciences

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INDEKS KEPUASAN MASYARAKAT TERHADAP PELAYANAN KANTOR UPTB SAMSAT KABUPATEN MERANGIN Supriyati; Wahid, Darham; Asman, Muhammad; Herawati; Novriansyah, Yudhi
Mimbar : Jurnal Penelitian Sosial Dan Politik Vol 14 No 1 (2025): Mimbar : Jurnal Penelitian Sosial dan Politik (Juni)
Publisher : Faculty of Social and Political Sciences Universitas Prof Dr Hazairin, SH

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32663/qjmbb676

Abstract

This research aims to measure the level of public satisfaction with services at the UPTB SAMSAT in Merangin Regency based on the Regulation of the Minister of Administrative and Bureaucratic Reform of the Republic of Indonesia Number 14 of 2017. The type of research used is Descriptive with a quantitative data analysis approach. The sample consists of the community members who made vehicle tax payments at the UPTB Samsat Office in Merangin Regency from January to March 2025, totaling 100 people using the incidental sampling technique. The results of the research on the Level of Community Satisfaction with the Services of the UPTB Samsat Office in Merangin Regency have been conducted well, where the community satisfaction index was obtained from 9 indicators with an Indeks Kepuasan Masyarakat ( conversion value = Σ Weighted NRR × 20 Public Satisfaction Index (PSI) Conversion Value = 4.082 × 20 = 81.64) service quality "B," which means "Good." Based on the indicators of public satisfaction with SAMSAT services, the indicator with the highest public satisfaction index (PSI) is the Behavior of the Staff = 4.21 with a conversion value of 84.2, categorized as "A" Very Good. Meanwhile, the indicator with the lowest value is the Completion Time = 4 with a conversion value of 80, categorized as "B" Good.
Pengaruh Konflik Peran Ganda Dan Kecerdasan Emosional Terhadap Kinerja Pegawai Puskesmas Kabupaten Merangin Qodri, Al; Wahid, Darham; H, Herawati
Jurnal Manajemen Sains Vol 3, No 1 (2023): Januari, Jurnal Manajemen Sains
Publisher : Universitas Muara Bungo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36355/jms.v3i1.1833

Abstract

Tujuan penelitian ini adalah untuk menguji pengaruh konflik peran ganda dan kecerdasan emosional secara parsial maupun simultan terhadap kinerja Pegawai Puskesmas Rantau Panjang Tabir Kabupaten Merangin. Metode penelitian adalah deskriptif kuantitatif. Populasi penelitian ini merupakan seluruh pegawai Puskesmas Rantau Panjang Tabir Kabupaten Merangin  berjumlah 73 orang dan diambil sampel sebanyak 52 orang menggunakan teknik purposive sampling. Pengujian penelitian ini menggunakan regresi liner berganda. Hasil penelitian ini diperolah secara parsial dan simultan variabel konflik peran ganda dan kecerdasan emosional   berpengaruh positif dan signifikan terhadap kinerja (Y) Pegawai Puskesmas rantau panjang. Diharapkan pimpinan Puskesmas rantau panjang agar dapat meningkatkan kecerdasan emosional pegawai dengan menumbuhkan rasa saling menghormati antar pegawai agar kinerja pegawai menjadi semakin meningkat.
Pengaruh Fasilitas Dan Disiplin Kerja Terhadap Kinerja Karyawan Pt. Djambi Waras Kabupaten Bungo Arief, Muhammad; A, Amran; Wahid, Darham; S, Supriyati
Jurnal Manajemen Sains Vol 3, No 2 (2023): Juni, Jurnal Manajemen Sains
Publisher : Universitas Muara Bungo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36355/jms.v3i2.1836

Abstract

Penelitian ini bertujuan untuk mengetahui pengaruh fasilitas dan disiplin kerja secara parsial maupun simultan terhadap kinerja karyawan bagian produksi PT. Djambi Waran Jujuhan Kab.Bungo. populasi dalam penelitian berjumlah 204 dengan sampel 67 responden. Yang didapat dengan menggunakan teknik pengambilan Coviniance Sampling. Berdasarkan hasil analisis linear berganda diperoleh secara parsial dan simultan fasilitas dan disiplin berpengaruh terhadap kinerja karyawan. Adapun nilai Rsquare penelitian ini sebesar 0.537 artinya konteribusi kedua variabel, fasilitas dan disiplin terhadap kinerja sebesar 53.7% dan sisanya sebesar 46.3% dipengaruhi faktor lain diluar penelitian ini.
Co-Authors A, Amran Arief, Muhammad H, Herawati Herawati Qodri, Al S, Supriyati Supriyati Yudhi Novriansyah, Yudhi