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All Journal Syntax Literate: Jurnal Ilmiah Indonesia Journal of Business Management and Economic Development
Maharani, Atria
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Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Social Sciences Other

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Analysis Of The Level Of Satisfaction And Quality Of Excellent Service Clearance In Out At Pt. Adira Shipping Management Hanik, Kumila; Yulianto, Andri; Ningrum, Riza Setyo; Maharani, Atria
Journal of Business Management and Economic Development Том 2 № 01 (2024): Journal of Business Management and Economic Development
Publisher : PT. Riset Press International

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59653/jbmed.v2i01.317

Abstract

Excellent service is an attempt to serve the needs of others by providing the best service. This study aims to test the hypothesis that there is an influence on the level of satisfaction and quality on excellent service, whether it affects the trust obtained, the effect of the level of satisfaction obtained on excellent service and agent quality on excellent service, and the effect of satisfaction level and quality on excellent service clearance in/out. This research is a survey research. The population in this study were all ships that had been agented by PT. Adira Shipping Management. The sampling technique used purposive sampling with a total sample of 60 crew members. The data analysis technique used is multiple regression. The results showed that there was a positive influence on the level of satisfaction with excellent service clearance in/out as evidenced by the tcount of 2.189, a significance value of 0.033>0.05 and a regression coefficient of 0.266. There is a positive effect of quality on excellent service clearance in/out as evidenced by the tcount of 3.932, a significance value of 0.000> 0.05 and a regression coefficient of 0.374; and finally there is the influence of the level of satisfaction and quality on clearance in/out excellent service with a Fcount of 56.731 and a significance of 0.000 <0.05.
Perspektif Manajemen SDM di Perusahaan Pelayaran: Pengaruh Kompetensi, Disiplin Kerja, dan Insentif terhadap Kinerja Awak Kapal Rating Hanik, Kumila; Hartanto, Cahya Fajar Budi; Maharani, Atria
Syntax Literate Jurnal Ilmiah Indonesia
Publisher : Syntax Corporation

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36418/syntax-literate.v11i4.64286

Abstract

Industri pelayaran berperan vital dalam mendukung pertumbuhan ekonomi global dan konektivitas antarwilayah, khususnya di Indonesia sebagai negara kepulauan. Efektivitas operasional kapal sangat bergantung pada kinerja awak kapal (ABK) sebagai ujung tombak pelaksanaan kegiatan di laut. Namun, berbagai perusahaan pelayaran nasional masih menghadapi kendala terkait rendahnya kompetensi teknis, kedisiplinan kerja, serta sistem insentif yang belum optimal. Kondisi tersebut berpotensi menurunkan efisiensi operasional dan menghambat tercapainya standar keselamatan kerja maritim. Penelitian ini bertujuan untuk menganalisis pengaruh kompetensi, disiplin kerja, dan insentif terhadap kinerja awak kapal rating. Penelitian menggunakan pendekatan kuantitatif dengan metode deskriptif dan kausal, melibatkan 100 responden kru rating yang dipilih melalui teknik purposive sampling. Instrumen pengumpulan data berupa kuesioner berskala Likert 1–5 yang telah diuji validitas dan reliabilitasnya (Cronbach’s Alpha = 0,994). Analisis data dilakukan menggunakan regresi linier berganda dengan bantuan perangkat lunak SPSS versi 23. Hasil penelitian menunjukkan bahwa seluruh variabel independen, yaitu kompetensi (X₁), disiplin kerja (X₂), dan insentif (X₃), berpengaruh positif dan signifikan terhadap kinerja awak kapal (Y). Persamaan regresi yang diperoleh ialah Y = 0,057 + 0,369X₁ + 0,139X₂ + 0,302X₃ dengan nilai koefisien determinasi (R²) sebesar 0,999. Temuan ini mengindikasikan bahwa peningkatan kinerja ABK sangat dipengaruhi oleh kemampuan teknis dan sertifikasi kompetensi sesuai standar Standards of Training, Certification, and Watchkeeping for Seafarers (STCW), penerapan disiplin kerja yang ketat, serta pemberian sistem insentif yang adil dan transparan. Peningkatan sinergi ketiga aspek tersebut menjadi strategi utama dalam penguatan manajemen sumber daya manusia di sektor pelayaran. Dengan demikian, penerapan kebijakan SDM berbasis kinerja yang komprehensif dapat meningkatkan profesionalisme pelaut Indonesia, efisiensi operasional kapal, dan daya saing industri maritim nasional secara berkelanjutan.
Co-Authors Andri Yulianto Hartanto, Cahya Fajar Budi Kumila Hanik Ningrum, Riza Setyo