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All Journal PERSPEKTIF Jurnal Manajemen JOINTECOMS (Journal of Information Technology and Computer Science)
Saputra, Ade Candra
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Humanities Computer Science & IT Economics, Econometrics & Finance Languange, Linguistic, Communication & Media Social Sciences

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Journal : PERSPEKTIF

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An Improving Public Trust: Renakta Police Investigators' Complaint Handling Model in South Sumatra's Criminal Investigations Saputra, Ade Candra; Azhar, Azhar; Putra, Raniasa
PERSPEKTIF Vol. 13 No. 3 (2024): PERSPEKTIF July
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/perspektif.v13i3.11595

Abstract

Handling public complaints is important in public services in Indonesia, including in the field of law enforcement by the Indonesian National Police (Polri). National Police investigators have a crucial role in conducting investigations and investigations into criminal acts involving juveniles, children, and women. However, there are challenges in ensuring the effectiveness of complaint handling to increase public trust. This study aims to investigate the practice of handling complaints by investigators of the Sub-Directorate of the Ditreskrimum of the South Sumatra Regional Police, especially related to cases involving vulnerable groups. The research method used is qualitative with in-depth interviews with investigators and related parties. The results highlight supporting and inhibiting factors in handling complaints and formulate a complaint-handling model that can be applied by investigators to increase public trust. Thus, applying this model is expected to build a fair, responsive environment, and increase public confidence in law enforcement agencies in handling cases involving vulnerable groups.  
Co-Authors Agustina Hanafi Azhar Azhar Bambang Bemby soebyakto, Bambang Bemby Jadiaman Parhusip, Jadiaman Raniasa Putra Yusup Hidayat