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All Journal Jurnal Ilmiah Mahasiswa FEB IJEEIT : International Journal of Electrical Engineering and Information Technology Jurnal Kridatama Sains dan Teknologi Jurnal Informatika Teknologi dan Sains (Jinteks)
Safira, Amalia
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Agriculture, Biological Sciences & Forestry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Education Electrical & Electronics Engineering Social Sciences

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Pengaruh Faktor Ekonomi, Bisnis dan Institusi Terhadap Arus Masuk Penanaman Modal Asing (Studi Kasus 11 Negara di Kawasan Asia Pasifik) Safira, Amalia
Jurnal Ilmiah Mahasiswa FEB Vol 9, No 2: Semester Genap 2020/2021
Publisher : Fakultas Ekonomi dan Bisnis Universitas Brawijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Penelitian ini bertujuan untuk menguji pengaruh faktor ekonomi. bisnis dan institusi terhadap arus masuk Penanaman Modal Asing (PMA). penelitian dilakukan dengan studi kasus pada wilayah Asia-Pasifik pada tahun 2009 hingga 2018. Sampel penelitian diperoleh melalui pengumpulan data sekunder menggunakan metode penelitian kuantitatif regresi data panel. Dalam penelitian ini ditemui hasil bahwa variabel ekonomi yaitu Produk Domestik Bruto (PDB) dan Keterbukaan Perdagangan, variabel Bisnis yaitu kemudahan berbisnis dan variabel institusi ditandai dengan kualitas pemerintah memiliki pengaruh yang signifikan terhadap PMA. Variabel institusi, kualitas pemerintah memiliki hubungan negatif sementara variabel lainnya memiliki arah hubungan yang positif.Keywords: Penanaman Modal Asing (PMA), Produk Domestik Bruto (PDB), Keterbukaan Perdagangan, Kualitas Pemerintah, Kemudahan Berbisnis.
Implementation of Delone & Mclean is Success Model as an Evaluation of Resource Management Information System at Dapoer Widya Suryantari, Putu Anggi; Safira, Amalia; Sakha Nesya Arimawan, Kesya; Wulansari, S.Kom., M.Kom, Anita; Ayu Sri Deviyanti, ST., MT, I Gusti
IJEEIT : International Journal of Electrical Engineering and Information Technology Vol 6 No 2 (2023): September 2023
Publisher : NAROTAMA UNIVERSITY

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29138/ijeeit.v6i2.2256

Abstract

This study aimed to analyze the steps contained in the updated model. The model includes six interrelated dimensions of information system (IS) success, namely system quality, information quality, service quality, user satisfaction, and net benefits. The research method used is an explanation with a quantitative approach. The type of research conducted is a survey, where data is collected through filling out questionnaires through Google Form. The data used in the study was collected between January and March 2023. The study sample consisted of 96 respondents who had filled out questionnaires. The results showed that hypothesis 1 was accepted, which showed that the quality of information had a positive effect on customer satisfaction, with a P-Values value of 0.012. However, hypothesis 2 was rejected, which showed that the quality of the system had no effect on customer satisfaction, with a P-Values of 0.185. Furthermore, hypothesis 3 is accepted, indicating that service quality positively affects customer satisfaction, with a P-Values of 0.000. Hypothesis 4 is also accepted, which shows that customer satisfaction positively affects net benefits, with a P-Values of 0.000. Keywords: net benefit, user satisfaction, information quality, service quality, system quality
Analisis Kapabilitas Sistem Pelayanan Pelanggan Menggunakan Framework Cobit 5 (Studi Kasus: Pdam Sidoarjo) Safitri, Eristya Maya; Safira, Amalia; Wardinasahira, Putrinadiffa; Ertiansyah, Ahmad Alfian; Cintani, Nadia Latifa; Naja, Safinatun; Ahmad, Naufal Nur
JURNAL KRIDATAMA SAINS DAN TEKNOLOGI Vol 6 No 02 (2024): JURNAL KRIDATAMA SAINS DAN TEKNOLOGI
Publisher : Universitas Ma'arif Nahdlatul Ulama Kebumen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53863/kst.v6i02.1449

Abstract

Customer service is a crucial element in the operations of Regional Water Supply Companies (PDAM) to ensure customer satisfaction and support business sustainability. This study aims to evaluate the capabilities of the customer service system at PDAM Sidoarjo, which still relies on manual processes, particularly in managing customer complaints and meter readings. Although bill payments have been integrated with the Payment Point Online Bank (PPOB) system, the manual processes still pose challenges, such as data errors and processing delays. An audit was conducted using the COBIT 5 framework, focusing on domains DSS01 - Manage Operations, DSS02 - Manage Service Requests and Incidents, and MEA01 - Monitor, Evaluate, and Assess, to assess the capability levels and identify areas for improvement. The audit results indicate that the average capability level of DSS01 is at Level 4 (Predictable Process), while DSS02 and MEA01 are at Level 3 (Established Process) and Level 4, respectively. The gap analysis revealed the need for improvements in infrastructure monitoring, complaint handling, and service quality evaluation. Recommendations include process automation and enhanced oversight to achieve better efficiency and effectiveness. This research is expected to serve as a guide for PDAM Sidoarjo in improving the capabilities of its customer service processes to support more optimal and customer-oriented services.
SISTEM INFORMASI CRM UNTUK OPTIMASI LAYANAN BERBASIS WEB DENGAN METODE RAD DI SURYA KENCANA STATIONERY DAN COPY CENTER Safira, Amalia; Ana Wati, Seftin Fitri; Farisa Ananto, Prasasti Karunia
Jurnal Informatika Teknologi dan Sains (Jinteks) Vol 7 No 2 (2025): EDISI 24
Publisher : Program Studi Informatika Universitas Teknologi Sumbawa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51401/jinteks.v7i2.5782

Abstract

Penelitian ini bertujuan untuk merancang dan membangun sistem informasi CRM berbasis web di Surya Kencana Stationery dan Copy Center yang menghadapi tantangan dalam pengelolaan pelanggan dan layanan digital. Penelitian ini bertujuan merancang dan mengembangkan sistem informasi Customer Relationship Management (CRM) berbasis web menggunakan metode Rapid Application Development (RAD) untuk meningkatkan efisiensi layanan dan keterlibatan pelanggan. Metode RAD dipilih karena kemampuannya mempercepat pengembangan sistem melalui pendekatan iteratif dan kolaboratif. Proses dimulai dari studi pustaka, observasi, dan wawancara untuk merumuskan kebutuhan sistem, yang kemudian divisualisasikan melalui prototipe dan diuji dengan metode usability testing dan black box testing. Hasilnya, sistem CRM yang dikembangkan berhasil diimplementasikan dengan fitur manajemen pelanggan, pemesanan online, pengelolaan promosi, serta umpan balik dan keluhan. Berdasarkan pengujian, sistem menunjukkan tingkat keberhasilan fungsional yang tinggi dan tingkat kepuasan pengguna sebesar 81% berdasarkan User Acceptance Testing (UAT). Hal ini menunjukkan bahwa sistem telah memenuhi ekspektasi pengguna. Penelitian ini menyarankan pengembangan lebih lanjut melalui integrasi sistem akuntansi, fitur analitik prediktif, dan peningkatan keamanan sistem untuk mendukung operasional bisnis yang lebih optimal.
Co-Authors Ahmad, Naufal Nur Ana Wati, Seftin Fitri Ayu Sri Deviyanti, ST., MT, I Gusti Cintani, Nadia Latifa Ertiansyah, Ahmad Alfian Farisa Ananto, Prasasti Karunia Naja, Safinatun Safitri, Eristya Maya Sakha Nesya Arimawan, Kesya Suryantari, Putu Anggi Wardinasahira, Putrinadiffa Wulansari, S.Kom., M.Kom, Anita