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All Journal Jurnal Ekonomi, Manajemen, Bisnis dan Akuntansi (JEMBA) Atestasi : Jurnal Ilmiah Akuntansi
Supriadi Thalib
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Economics, Econometrics & Finance Social Sciences

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ANALISIS PENGARUH LINGKUNGAN KERJA, FASILITAS KERJA, DAN MOTIVASI TERHADAP KEPUASAN KERJA SERTA DAMPAKNYA TERHADAP KINERJA PEGAWAI PERPUSTAKAAN NASIONAL REPUBLIK INDONESIA Evi Subarkah; Supriadi Thalib; Agustinus Miranda W
JEMBA: JURNAL EKONOMI, MANAJEMEN, BISNIS DAN AKUNTANSI Vol. 3 No. 5: September 2024
Publisher : Bajang Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53625/jemba.v3i5.8493

Abstract

Perpustakaan Nasional RI merupakan Lembaga Pemerintah Non Kementerian yang bertanggung jawab kepada Presiden. Berdasarkan Undang-undang Republik Indonesia Nomor 43 Tahun 2007 Tentang Perpustakaan Tujuan dari penelitian ini adalah untuk menganalisis pengaruh lingkungan kerja, fasilitas kerja, dan motivasi terhadap kepuasan kerja serta dampaknya terhadap kinerja karyawan. Populasi dalam penelitian ini yaitu pegawai Perpustakaan Nasional RI. Penelitian ini menggunakan probability sampling dengan teknik yang diambil yaitu perlkalian jumlag indikator dikali skala 5 sampai 10 dan didapat responden sebanyak 335 orang. Metode analsis data yaitu structural equation modeling (SEM) dengan SmartPLS. Hasil pengujian hipotesis lingkungan kerja, fasilitas kerja, dan motivasi berpengaruh signifikan terhadap kepuasan kerja, Lalu lingkungan kerja, fasilitas kerja, dan motivasi berpengaruh signifikan terhadap kinerja karyawan.
Pengaruh Kemudahan Penggunaan, Keamanan Privasi, Dan Electronic Word Of Mouth Terhadap Loyalitas Pelanggan Marketplace Di Indonesia Dengan Mediasi E-Satisfaction Wulandjani, Harimurti; Supriadi Thalib; Widarto Rachbini; Aryo Seno; Ahmad Fikri
Atestasi : Jurnal Ilmiah Akuntansi Vol. 8 No. 2 (2025): April - September
Publisher : Pusat Penerbitan dan Publikasi Ilmiah, FEB, Universitas Muslim Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57178/atestasi.v8i2.2066

Abstract

The rapid growth of online marketplaces in Indonesia has significantly transformed consumer shopping behavior. Increasing competition requires each platform to maintain customer satisfaction and loyalty through various factors, such as ease of use, security & privacy, and electronic word of mouth (e-WOM). This study aims to analyze the influence of these factors on customer loyalty in Indonesian marketplaces, with e-satisfaction as a mediating variable. A quantitative explanatory research approach was employed by conducting an online survey of 380 active marketplace users. Data were analyzed using Partial Least Squares-Structural Equation Modeling (PLS-SEM) with SmartPLS 4. The results indicate that ease of use and e-WOM have a significant positive effect on both e-satisfaction and customer loyalty. Meanwhile, security & privacy do not directly affect loyalty but significantly influence e-satisfaction. Furthermore, the findings confirm that e-satisfaction plays a strong mediating role in the relationship between independent variables and customer loyalty. The study implies that enhancing user satisfaction is a key strategy for fostering long-term customer loyalty in Indonesian marketplaces.
Co-Authors Agustinus Miranda W Ahmad Fikri Aryo Seno Evi Subarkah Widarto Rachbini Widarto Rachbini Wulandjani, Harimurti