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All Journal Jurnal Keselamatan Transportasi Jalan (Indonesian Journal of Road Safety) Jurnal Keselamatan Transportasi Jalan
Fitasari, Yusime
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Automotive Engineering Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Control & Systems Engineering Engineering Mechanical Engineering Transportation

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Analisis Kontribusi Human Error terhadap Kecelakaan Lalu Lintas di Bali: Pendekatan Mixed-Method dengan Desain Triangulasi Konvergen Mardikawati, Budi; Mulyaningtyas, Dinda One; Fitasari, Yusime
Jurnal Keselamatan Transportasi Jalan (Indonesian Journal of Road Safety) Vol. 12 No. 1 (2025): JURNAL KESELAMATAN TRANSPORTASI JALAN (INDONESIAN JOURNAL OF ROAD SAFETY)
Publisher : Pusat Penelitian dan Pengabdian Masyarakat (P3M)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46447/ktj.v12i1.693

Abstract

This study aims to analyze the contribution of human error factors to traffic accidents in Bali using a mixed-method approach with a convergent triangulation design. Data were collected from three main sources: traffic accident records from the Bali Regional Police for the 2023–2024 period, a survey of 166 respondents, and in-depth interviews with five road safety experts. Quantitative analysis was conducted through statistical descriptions, Incident Rate per Million Vehicle Kilometers (IRMS), and assessment of public understanding levels, while qualitative analysis was carried out using a thematic approach supported by ChatGPT software. The results show that the majority of accidents occurred in Denpasar, with victims predominantly in the young adult age group (20–29 years), with senior high school education or equivalent, and without a driver's license. The most common type of accident was single-vehicle crashes involving motorcycles, occurring on collector roads in the afternoon, under clear weather and good road conditions. The survey revealed that only 3 out of 9 aspects were well understood by most respondents, indicating the need for public outreach regarding age, occupation, driver behavior, road conditions, road geometry, and weather. Expert interviews emphasized the importance of education through direct outreach, mass media, improved infrastructure, and stricter law enforcement. This study highlights the need for systemic and educational interventions to reduce the contribution of human error to traffic accidents in Bali.
Analisis Kontribusi Human Error terhadap Kecelakaan Lalu Lintas di Bali: Pendekatan Mixed-Method dengan Desain Triangulasi Konvergen Mardikawati, Budi; Mulyaningtyas, Dinda One; Fitasari, Yusime
Jurnal Keselamatan Transportasi Jalan (Indonesian Journal of Road Safety) Vol. 12 No. 1 (2025): JURNAL KESELAMATAN TRANSPORTASI JALAN (INDONESIAN JOURNAL OF ROAD SAFETY)
Publisher : Pusat Penelitian dan Pengabdian Masyarakat (P3M)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46447/ktj.v12i1.693

Abstract

This study aims to analyze the contribution of human error factors to traffic accidents in Bali using a mixed-method approach with a convergent triangulation design. Data were collected from three main sources: traffic accident records from the Bali Regional Police for the 2023–2024 period, a survey of 166 respondents, and in-depth interviews with five road safety experts. Quantitative analysis was conducted through statistical descriptions, Incident Rate per Million Vehicle Kilometers (IRMS), and assessment of public understanding levels, while qualitative analysis was carried out using a thematic approach supported by ChatGPT software. The results show that the majority of accidents occurred in Denpasar, with victims predominantly in the young adult age group (20–29 years), with senior high school education or equivalent, and without a driver's license. The most common type of accident was single-vehicle crashes involving motorcycles, occurring on collector roads in the afternoon, under clear weather and good road conditions. The survey revealed that only 3 out of 9 aspects were well understood by most respondents, indicating the need for public outreach regarding age, occupation, driver behavior, road conditions, road geometry, and weather. Expert interviews emphasized the importance of education through direct outreach, mass media, improved infrastructure, and stricter law enforcement. This study highlights the need for systemic and educational interventions to reduce the contribution of human error to traffic accidents in Bali.
Evaluasi Efektivitas Diklat Pengemudi Angkutan Umum terhadap Kinerja Perilaku dan Kepuasan Penumpang dengan Pendekatan Terpadu Analitis Mardikawati, Budi; Budi Sulistyo, Aris; Ahmad, Rahmat; Fitasari, Yusime; Handoko, Handoko
Jurnal Keselamatan Transportasi Jalan (Indonesian Journal of Road Safety) Vol. 12 No. 2 (2025): JURNAL KESELAMATAN TRANSPORTASI JALAN (INDONESIAN JOURNAL OF ROAD SAFETY)
Publisher : Pusat Penelitian dan Pengabdian Masyarakat (P3M)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46447/ktj.v12i2.769

Abstract

The improvement of public transportation service quality is highly influenced by the competence, performance, and behavior of drivers, who serve as the frontline of service delivery. The Public Transport Driver Certification Training (SPAU) is conducted to enhance professionalism, driving safety, and service ethics; however, its effectiveness in the field needs to be evaluated comprehensively. This study aims to assess the effectiveness of SPAU training on drivers’ performance and behavior, as well as its impact on passenger satisfaction, using an integrated analytical approach. The research employs a quantitative approach with data triangulation from drivers, their direct supervisors, and passengers. Analyses are conducted using Structural Equation Modeling (SEM) to examine causal relationships among variables, Importance Performance Analysis (IPA) to identify service attributes requiring priority improvement, and the Customer Satisfaction Index (CSI) to measure overall passenger satisfaction. The results indicate that competencies acquired from the training significantly influence improvements in drivers’ performance and behavior, which in turn positively affect passenger satisfaction. IPA analysis reveals several service attributes that still require improvement, while the CSI score shows that overall passenger satisfaction falls within a good category. These findings underscore the importance of strengthening the curriculum, providing post-certification guidance, and implementing continuous monitoring to ensure the sustainability of the training’s impact on public transportation service quality.
Evaluasi Efektivitas Diklat Pengemudi Angkutan Umum terhadap Kinerja Perilaku dan Kepuasan Penumpang dengan Pendekatan Terpadu Analitis Mardikawati, Budi; Budi Sulistyo, Aris; Ahmad, Rahmat; Fitasari, Yusime; Handoko, Handoko
Jurnal Keselamatan Transportasi Jalan (Indonesian Journal of Road Safety) Vol. 12 No. 2 (2025): JURNAL KESELAMATAN TRANSPORTASI JALAN (INDONESIAN JOURNAL OF ROAD SAFETY)
Publisher : Pusat Penelitian dan Pengabdian Masyarakat (P3M)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46447/ktj.v12i2.769

Abstract

The improvement of public transportation service quality is highly influenced by the competence, performance, and behavior of drivers, who serve as the frontline of service delivery. The Public Transport Driver Certification Training (SPAU) is conducted to enhance professionalism, driving safety, and service ethics; however, its effectiveness in the field needs to be evaluated comprehensively. This study aims to assess the effectiveness of SPAU training on drivers’ performance and behavior, as well as its impact on passenger satisfaction, using an integrated analytical approach. The research employs a quantitative approach with data triangulation from drivers, their direct supervisors, and passengers. Analyses are conducted using Structural Equation Modeling (SEM) to examine causal relationships among variables, Importance Performance Analysis (IPA) to identify service attributes requiring priority improvement, and the Customer Satisfaction Index (CSI) to measure overall passenger satisfaction. The results indicate that competencies acquired from the training significantly influence improvements in drivers’ performance and behavior, which in turn positively affect passenger satisfaction. IPA analysis reveals several service attributes that still require improvement, while the CSI score shows that overall passenger satisfaction falls within a good category. These findings underscore the importance of strengthening the curriculum, providing post-certification guidance, and implementing continuous monitoring to ensure the sustainability of the training’s impact on public transportation service quality.
Co-Authors Ahmad, Rahmat Budi Sulistyo, Aris Handoko Handoko Mardikawati, Budi Mulyaningtyas, Dinda One