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MANAGING PARENT SATISFACTION OF PUBLIC ELEMENTARY SCHOOL ON EFFECT OF EXPECTATION AND PERCEIVED VALUE Desianti, Lisa Chandrasari; Nurlaila, Hanik; Tukiran, Mar
Journal of Industrial Engineering & Management Research Vol. 2 No. 4 (2021): August 2021
Publisher : AGUSPATI Research Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (504.361 KB) | DOI: 10.7777/jiemar.v2i4.181

Abstract

Usually there is no attention with regards to student's or parent’s satisfaction especially for public schools. The aim of this study is to examine how parents' satisfaction levels are influenced by their expectations and perception values, so that it can improve the quality of education through improving students or parent’s satisfaction. Research was conducted in Depok Baru 2 Public Elementary School, Depok City, Indonesia. The method of analysis uses Partial Least Squares Structural Equation Modelling (PLS-SEM). 60 data out of 72 was collected from 6th grade parents. Finding of this study showed, path coefficient of customer expectations to customer perceived value was 0.626; meanwhile path coefficient of customer expectations to customer satisfaction was -0.066; and the path coefficient of customer perceived value to customer satisfaction was 0.877. Finally, the path coefficient of customer expectation to customer satisfaction through customer value was 0.549. This proves that the existence of variable mediation of customer perceived value successfully mediated customer expectations toward customer satisfaction.
Increasing Teacher’s Professional Commitment Through Strengthening of Servant Leadership, Personality, Work Motivation, and Trust on Elementary School Teacher Nurlaila, Hanik; Setyaningsih, Sri; Sunardi, Oding
International Journal of Islamic Education, Research and Multiculturalism (IJIERM) Vol 6 No 2 (2024)
Publisher : The Islamic Education and Multiculturalism Foundation

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47006/ijierm.v6i2.354

Abstract

This research aimed to analyze the influence of servant leadership, personality, work motivation and trust on the professional commitment of elementary school teachers. The research, conducted in 157 accredited "A" public elementary schools in Depok City, involved 1,170 teachers. The one-year study utilized survey methods and a quantitative approach, focusing on causal relationships among variables. Variables studied included professional commitment (Y), servant leadership (X1), personality (X2), work motivation (X3), and trust (X4). Path analysis separated direct and indirect effects of independent variables on the dependent variable, seeking optimal strategies to enhance teachers' professional commitment. Results indicate that strengthening servant leadership, personality, work motivation, and trust directly enhances professional commitment, with indirect influence through trust and work motivation. Recommendations include improving indicators in weak variables, emphasizing sincerity in tasks, love for the job, and feedback. Optimal strategies involve improvements in servant leadership, trust, and work motivation to enhance professional commitment, providing clear guidance for implementation in the context of the research.
BINAR (BERBAGI, INOVASI, NALAR, ASESMEN, DAN REFLEKSI) MEMPERKOKOH PEMBELAJARAN BERMAKNA DAN PEMAHAMAN DIGITAL PENDIDIK Nurlaila, Hanik
STRATEGY : Jurnal Inovasi Strategi dan Model Pembelajaran Vol. 5 No. 3 (2025)
Publisher : Pusat Pengembangan Pendidikan dan Penelitian Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51878/strategi.v5i3.6842

Abstract

This initiative is motivated by the challenges of implementing the Independent Curriculum in the digital era, where many teachers still struggle to shift from administrative lesson plan development to facilitating meaningful learning, resulting in a gap between policy and classroom practice. This best practice focuses on the implementation of the BINAR (Sharing, Innovation, Reasoning, Assessment, and Reflection) approach as a structured solution to strengthen educators' pedagogical competence and digital literacy. Key implementation steps include a series of integrated actions: building a culture of sharing good practices through learning communities; encouraging innovation through mentoring in the use of technology and AI; strengthening pedagogical reasoning through peer observation; developing authentic assessments; and cultivating continuous reflection. These actions were disseminated through intensive mentoring, workshops, and the initiation of the Inspirational Teacher Competition. Key findings indicate that the BINAR approach significantly enhanced teachers' creativity, digital literacy, and collaborative culture. Consequently, student motivation and engagement in meaningful learning increased, as reflected in the diverse range of creative projects produced. In conclusion, BINAR is an effective and applicable model for transforming teacher professionalism from the basic level, demonstrating that a cycle of sharing, innovation, and reflection is key to realizing relevant and meaningful learning. ABSTRAKDilatarbelakangi oleh tantangan implementasi Kurikulum Merdeka di era digital, di mana banyak guru masih kesulitan beralih dari penyusunan RPP administratif menuju fasilitasi pembelajaran yang bermakna, sehingga terjadi kesenjangan antara kebijakan dan praktik di kelas. Praktik baik ini berfokus pada penerapan pendekatan BINAR (Berbagi, Inovasi, Nalar, Asesmen, dan Refleksi) sebagai solusi terstruktur untuk memperkokoh kompetensi pedagogik dan pemahaman digital pendidik. Langkah-langkah penting implementasinya meliputi serangkaian aksi terpadu: membangun budaya berbagi praktik baik melalui komunitas belajar; mendorong inovasi dengan pendampingan penggunaan teknologi dan AI; menguatkan nalar pedagogis lewat observasi sejawat; mengembangkan asesmen autentik; serta membudayakan refleksi berkelanjutan. Aksi ini disebarluaskan melalui pendampingan intensif, lokakarya, dan inisiasi Lomba Guru Inspiratif. Temuan utama menunjukkan bahwa pendekatan BINAR berhasil meningkatkan kreativitas, literasi digital, dan budaya kolaborasi guru secara signifikan. Dampaknya, motivasi dan keterlibatan siswa dalam pembelajaran bermakna meningkat, yang tercermin dari beragamnya proyek kreatif yang dihasilkan. Kesimpulannya, BINAR merupakan model yang efektif dan aplikatif untuk mentransformasi profesionalisme guru dari tingkat dasar, membuktikan bahwa siklus berbagi, inovasi, dan refleksi adalah kunci untuk mewujudkan pembelajaran yang relevan dan bermakna.