Article Per Year (5 Year)
p-Index From 2021 - 2026
1.182
P-Index
This Author published in this journals
All Journal Jurnal EMT KITA JURNAL REKAYASA TEKNOLOGI INFORMASI ABDI MOESTOPO: Jurnal Pengabdian pada Masyarakat Indonesian Journal of Advanced Research (IJAR) Klabat Journal of Management
indrajit, Indrajit
Unknown Affiliation
Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Social Sciences

Published : 5 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 5 Documents
Search

 1 
Online Base Transportation Service Quality and Customers Satisfaction Analysis Dengah, Josephine Angela; Indrajit, Indrajit
Klabat Journal of Management Vol. 5 No. 2 (2024): Klabat Journal of Management
Publisher : Faculty of Economics and Business, Universitas Klabat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.60090/kjm.v5i2.1165.156-166

Abstract

This study investigates how customer satisfaction is influenced by various service quality factors, including price, convenience, safety, and information and communication technologies (ICT). The study focused on Go-Jek users in Airmadidi and its surrounding areas, encompassing both frequent and first-time users. Data were collected using a Google Forms questionnaire from a sample of 315 respondents selected through convenience sampling. Prior to distribution, the validity and reliability of the questionnaire were tested with 37 respondents in a pilot study. Pearson correlation coefficients were calculated to assess the relationships between the different service quality attributes (safety, price, convenience, ICT) and customer satisfaction. The results revealed a strong relationship between customer satisfaction and the service quality factors of safety, price, convenience, and ICT. Among these factors, ICT showed the strongest association with customer satisfaction.
Penerapan Motion Graphic Pada Video Promosi Wisata Pantai Panrita Lopi Tejawati, Andi; Indrajit, Indrajit; Taruk, Medi; Arifin, Zainal; Riyayatsyah, Riyayatsyah; Alameka, Faza; Pakpahan, Herman Santoso
Jurnal Rekayasa Teknologi Informasi (JURTI) Vol 8, No 2 (2024): Jurnal Rekayasa Teknologi Informasi (JURTI)
Publisher : Universitas Mulawarman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30872/jurti.v8i2.14615

Abstract

Berbagai pendekatan, efek, framing, panorama, dan vintage kini dihasilkan dari aspek-aspek tersebut dalam kemajuan teknis kontemporer, yang mampu menimbulkan kesan tersendiri saat pengguna melihatnya. Grafik gerak adalah bentuk media yang menggunakan teknologi animasi untuk menciptakan tampilan gerakan dan biasanya dipasangkan dengan audio dan teks untuk digunakan dalam output multimedia. Tujuan penelitian ini adalah membuat aplikasi video sinematografi untuk meningkatkan kualitas media promosi Pantai Panrita Lopi, memperluas pemasaran Pantai Panrita Lopi, dan menarik perhatian calon pengunjung sehingga memilih Pantai Panrita Lopi sebagai destinasi. Teknik dalam penelitian ini adalah penggunaan proses produksi video untuk membuat video yang sukses. Kamera Sony A6100, Canon 600D, drone DJI Mavic Air, dan alat pengeditan video Adobe Premiere Pro dan Adobe After Effects digunakan untuk membuat promosi. Dari 51 responden yang telah menonton video sinematografi dan menggunakan aplikasi, ditemukan banyaknya responden yang setuju di setiap pertanyaan kuesioner diantaranya pertanyaan pertama sebesar 64,70%, pertanyaan kedua sebesar 60,80%, pertanyaan ketiga sebesar 58,80% dan pertanyaan keempat sebesar 52,9%. Disarankan kedepannya untuk memperhatikan keseimbangan antara informasi yang disampaikan dengan estetika visual yang menarik, sehingga dapat menciptakan pengalaman yang memikat bagi penonton dan mendorong mereka untuk mengunjungi Pantai Panrita Lopi.
Pelatihan Identifikasi Potensi wilayah, Penemuan Ide, dan Analisis SWOT pada Koperasi Harapan Wanita Sejahtera Lelengboto, Abraham Leslie Petir; Wardoyo, Sharon Kumaratih Dewi; Rantung, Rinny; Indrajit, Indrajit; Pandeirot, Lanemey Brigitha; Prayanthi, Ika
ABDI MOESTOPO: Jurnal Pengabdian Pada Masyarakat Vol 7, No 2 (2024): Juli 2024
Publisher : Universitas Prof. Dr. Moestopo (Beragama)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32509/abdimoestopo.v7i2.3905

Abstract

Koperasi memiliki peran yang besar bagi peningkatan ekonomi bangsa. Tidak hanya sebagai identitas, namun harapannya adalah memberikan pemerataan ekonomi dan rasa keadilan bagi rakyat Indonesia, khususnya para pelaku koperasi. Tantangan utama yang dihadapi oleh koperasi adalah upaya penguatan kelembagaan dan kemampuan menerapkan manajemen yang efektif dan efisien. Tahapan awal yang dapat dilakukan adalah dengan memperkuat kemampuan anggota koperasi melalui pemaparan teori dan konsep kewirausahaan. Berdasarkan dengan kebutuhan koperasi Harapan Wanita Sejahtera Danowudu, tim pengabdian kepada masyarakat Universitas Klabat melaksanakan pelatihan yang berfokus kepada Identifikasi potensi wilayah, penemuan ide, dan analisis Kekuatan, Kelemahan, Kesempatan, dan Ancaman usaha. Materi pelatihan disusun berdasarkan teori dan konsep proses berpikir kreatif. Pendekatan pelatihan yang digunakan oleh tim adalah metode pembelajaran interaktif. Partisipan diajak untuk terlibat aktif pada saat mengikuti pelatihan. Para partisipan didorong untuk mampu memetakan ide melalui gambar dan curah pendapat yang dilakukan dalam kelompok. Hasil dari pelatihan ini menunjukkan adanya peningkatan pemahaman terkait dengan materi-materi yang telah dibagikan. Partisipan merasa puas terhadap metode pelatihan yang digunakan, mereka berpendapat bahwa metode pembelajaran interaktif mempermudah mereka untuk belajar melalui interaksi dan aktivitas yang serius namun menyenangkan.
The Role of Ease of Use, Security, Benefit, and Discounts on the Decision to Use ShopeePay by the Younger Generation Tibo, Octavianus; Ngion, Rilly Injilya; Indrajit, Indrajit
Indonesian Journal of Advanced Research Vol. 4 No. 12 (2025): December 2025
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/ijar.v4i12.15904

Abstract

The development of digital technology has encouraged the increasing use of digital wallets, including ShopeePay, which is widely used by Generation Z. This study aims to analyze the role of ease of use, security, utility, and discounts on Generation Z's decision in using ShopeePay. The research uses a correlational quantitative method with the PLS-SEM approach. Data was collected through a questionnaire with a purposive sampling technique, and obtained 199 respondents who had used ShopeePay more than once. The results of the study show that security, usefulness, and discounts have a positive and significant effect on the decision to use ShopeePay, while ease of use does not have a significant effect. These findings confirm that Generation Z is more concerned about benefits, security, and discount benefits than the convenience that has become the basic standard of digital applications.
The Effect of Social Media Marketing and Customer Experience on Customer Satisfaction in Furniture Stores in Bitung City with the Mediating Role of Disconfirmation Makoli, Felisya Feriska Syalomita; Indrajit, Indrajit
Jurnal EMT KITA Vol 10 No 3 (2026): JULY 2026
Publisher : Lembaga Otonom Lembaga Informasi dan Riset Indonesia (KITA INFO dan RISET) - Lembaga KITA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/emt.v10i3.6591

Abstract

This study was conducted due to the increasing competition between furniture stores and suppliers in Bitung City, where many suppliers sell directly through social media at lower prices, potentially reducing customer satisfaction for furniture stores. The purpose of this research is to analyze the influence of Social Media Marketing and Customer Experience on Customer Satisfaction, as well as to examine whether Disconfirmation serves as a mediating variable. A quantitative approach was applied using a survey design, with data collected through questionnaires from 157 respondents and analyzed using PLS-SEM. The findings show that Social Media Marketing and Customer Experience have a positive and significant effect on Customer Satisfaction. Both variables also significantly influence Disconfirmation, and Disconfirmation is proven to mediate these relationships. These results indicate that customer satisfaction increases when marketing information and shopping experiences meet expectations, implying that businesses should maintain consistent information and enhance service quality.
Co-Authors Alameka, Faza Dengah, Josephine Angela Deske W. Mandagi Herman Santoso Pakpahan Ika Prayanthi Lanemey Brigitha Pandeirot Makoli, Felisya Feriska Syalomita Ngion, Rilly Injilya Rinny Cherill Rantung Riyayatsyah, Riyayatsyah Sharon Kumaratih Dewi Wardoyo Taruk, Medi Tejawati, Andi Tibo, Octavianus Toetik Wulyatiningsih Walewangko, Jessica Agnes Zainal Arifin