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All Journal Jornal Of Tourism Sciences (Toursci) Alamtana Jurnal Ilmiah Pariwisata
adi wijaya, Jemi Cahya
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Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Other

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The Effect of Service Quality And Facilities on Customer Satisfaction at Benteng Buah Naga Café & Resto Kanom, Kanom; Adi Wijaya, Jemi Cahya; Ningsih, Dian Tri Agustin
Jurnal Toursci Vol 1 No 6 (2024): Vol 1 No 6 June 2024
Publisher : Ann Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62885/toursci.v1i6.300

Abstract

Customer satisfaction is where customers' needs, desires, and expectations can be fulfilled, leading to repeat purchases or continued loyalty. Consumers will be more satisfied with the more fulfilled expectations from consumers. This study analyzed the factors influencing customer satisfaction at the Benteng Buah Naga Café & Resto. The variables examined in this study are service quality and facilities, which are thought to impact customer satisfaction. The research approach uses a quantitative approach. The analysis technique used is multiple linear regression analysis with the help of SPSS version 24 (twenty-four). The results showed that the service quality variable positively and significantly affected (t value> ttable, 3,599 > 2.012) customer satisfaction at the Benteng Buah Naga Cafe & Resto. The Facilities variable positively and significantly affects (t value> t table, 2,230 > 2.012) customer satisfaction at the Benteng Buah Naga Cafe & Resto. Simultaneously, service quality and facilities affect customer satisfaction (Fcount> Ftable of 34,483 > 3,20) at the Benteng Buah Naga Café & Resto.
Pendampingan pada Desa Wisata Tamansari Banyuwangi dalam Perencanaan dan Pengembangan Pariwisata Berkelanjutan Kanom, Kanom; Adi Wijaya, Jemi Cahya; Rusmawan, Putu Ngurah
Alamtana: Jurnal Pengabdian Masyarakat UNW Mataram Vol 5 No 3 (2024): Edisi Desember 2024
Publisher : LPPM UNIVERSITAS NAHDLATUL WATHAN MATARAM

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51673/jaltn.v5i3.2308

Abstract

Pengembangan desa wisata idealnya mengedepankan prinsip pariwisata berkelanjutan serta keterlibatan masyarakat lokal dengan baik. Desa Tamansari merupakan salah satu desa wisata dengan kategori maju. Keterbatasan sumber daya manusia sektor pariwisata serta tata kelola yang masih lemah sehingga sangat perlu dilakukan pendampingan. Kondisi tersebut menjadi alas an utama untuk dilakukan Pendampingan pada Desa Wisata Tamansari Banyuwangi dalam Perencanaan dan Pengembangan Pariwisata Berkelanjutan. Sasaran utama Pemerintah Desa, Perangkat Desa, Oraganisasi Desa, BumDes, Kelopok Sadar Wisata, serta Masyarakat Desa Tamansari dan pentahelix pariwisata. Pelaksanaan dimulai dari persiapan, survey dan observasi langsung, wawancara mendalam, pemetaan dan analisis, serta pelaksanaan. Capaian dari kegiatan ini diantaranya adalah Perencanaan Pengembangan Daya Tarik Wisata Baru yaitu pada Talang Paras Kalongan., Penambahan Fasilitas di Daya Tarik Wisata Talang Paras Kalongan., dan Pembuatan QR Code / Barcode Deskripsi Tanaman di Daya Tarik Wisata Sendang Seruni Desa Wisata Tamansari Banyuwangi. Hasil capaian tersebut diharapkan menjadi langkah awal dalam penerapan pariwisata berkelanjutan.
Analisis Keberlanjutan Wisata Bangsring Underwater Kabupaten Banyuwangi Adi Wijaya, Jemi Cahya; Kanom, Kanom; Darmawan, Randhi Nanang; Mecha, I Putu Sudhyana
Jurnal Ilmiah Pariwisata Vol 28 No 1 (2023): Jurnal Ilmiah Pariwisata
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat, Institut Pariwisata Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30647/jip.v28i1.1574

Abstract

Bangsring Underwater is a marine tourism area that adopts the concept of ecotourism in Banyuwangi Regency. It has several challenges that must be faced. During the rainy season, the sea water in Bangsring Underwater becomes cloudy, the sea waves are high, and usually there is a lot of garbage in the snorkeling and diving areas. Besides that, the coral reefs are also getting more and more damaged due to accidental visitors while doing snorkeling. The purpose of this study was to evaluate the sustainability status of Bangsring Underwater in terms of ecological dimensions, economic dimensions, socio-cultural dimensions, legal and institutional dimensions as well as infrastructure and technology dimensions. This type of research is descriptive research with a quantitative approach. The analytical method used in this study is Multi Dimensional Scaling (MDS) with rapid appraisal analysis tools. The results of this study indicate that the sustainability status of Bangsring Underwater in Banyuwangi Regency is stated to be quite sustainable with a sustainability status index value of 74.03 in terms of ecological dimensions, economic dimensions, socio-cultural dimensions, legal and institutional dimensions as well as infrastructure and technology dimensions. Keywords: Bangsring Underwater, Banyuwangi Regency, Rapid Appraisal, Ecotourism
Co-Authors Darmawan, Randhi Nanang Kanom, Kanom Mecha, I Putu Sudhyana Ningsih, Dian Tri Agustin Rusmawan, Putu Ngurah