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All Journal Jurnal Indonesia Sosial Teknologi Jornal Of Tourism Sciences (Toursci) Alamtana
adi wijaya, Jemi Cahya
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Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Law, Crime, Criminology & Criminal Justice Social Sciences Other

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The Effect of Service Quality And Facilities on Customer Satisfaction at Benteng Buah Naga Café & Resto Kanom, Kanom; Adi Wijaya, Jemi Cahya; Ningsih, Dian Tri Agustin
Jurnal Toursci Vol 1 No 6 (2024): Vol 1 No 6 June 2024
Publisher : Ann Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62885/toursci.v1i6.300

Abstract

Customer satisfaction is where customers' needs, desires, and expectations can be fulfilled, leading to repeat purchases or continued loyalty. Consumers will be more satisfied with the more fulfilled expectations from consumers. This study analyzed the factors influencing customer satisfaction at the Benteng Buah Naga Café & Resto. The variables examined in this study are service quality and facilities, which are thought to impact customer satisfaction. The research approach uses a quantitative approach. The analysis technique used is multiple linear regression analysis with the help of SPSS version 24 (twenty-four). The results showed that the service quality variable positively and significantly affected (t value> ttable, 3,599 > 2.012) customer satisfaction at the Benteng Buah Naga Cafe & Resto. The Facilities variable positively and significantly affects (t value> t table, 2,230 > 2.012) customer satisfaction at the Benteng Buah Naga Cafe & Resto. Simultaneously, service quality and facilities affect customer satisfaction (Fcount> Ftable of 34,483 > 3,20) at the Benteng Buah Naga Café & Resto.
Pendampingan pada Desa Wisata Tamansari Banyuwangi dalam Perencanaan dan Pengembangan Pariwisata Berkelanjutan Kanom, Kanom; Adi Wijaya, Jemi Cahya; Rusmawan, Putu Ngurah
Alamtana: Jurnal Pengabdian Masyarakat UNW Mataram Vol 5 No 3 (2024): Edisi Desember 2024
Publisher : LPPM UNIVERSITAS NAHDLATUL WATHAN MATARAM

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51673/jaltn.v5i3.2308

Abstract

Pengembangan desa wisata idealnya mengedepankan prinsip pariwisata berkelanjutan serta keterlibatan masyarakat lokal dengan baik. Desa Tamansari merupakan salah satu desa wisata dengan kategori maju. Keterbatasan sumber daya manusia sektor pariwisata serta tata kelola yang masih lemah sehingga sangat perlu dilakukan pendampingan. Kondisi tersebut menjadi alas an utama untuk dilakukan Pendampingan pada Desa Wisata Tamansari Banyuwangi dalam Perencanaan dan Pengembangan Pariwisata Berkelanjutan. Sasaran utama Pemerintah Desa, Perangkat Desa, Oraganisasi Desa, BumDes, Kelopok Sadar Wisata, serta Masyarakat Desa Tamansari dan pentahelix pariwisata. Pelaksanaan dimulai dari persiapan, survey dan observasi langsung, wawancara mendalam, pemetaan dan analisis, serta pelaksanaan. Capaian dari kegiatan ini diantaranya adalah Perencanaan Pengembangan Daya Tarik Wisata Baru yaitu pada Talang Paras Kalongan., Penambahan Fasilitas di Daya Tarik Wisata Talang Paras Kalongan., dan Pembuatan QR Code / Barcode Deskripsi Tanaman di Daya Tarik Wisata Sendang Seruni Desa Wisata Tamansari Banyuwangi. Hasil capaian tersebut diharapkan menjadi langkah awal dalam penerapan pariwisata berkelanjutan.
Bamboo Craft Development Strategy in the Industrial Era 4.0 Towards Society 5.0 Gintangan Village Iskandar, Mohammad; Adi Wijaya, Jemi Cahya; Prananda Putra, Adetiya
Jurnal Indonesia Sosial Teknologi Vol. 5 No. 9 (2024): Jurnal Indonesia Sosial Teknologi
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jist.v5i9.1730

Abstract

The creative economy sub-sector contributed Rp. 1,153.4 trillion or to the total National GDP, 15.2% of the workforce, and 11.9% of exports (Kominfo, 2022). One of the villages that has a creative industry is Gintangan Village. The majority of Gintangan Village residents have a livelihood, namely, craftsmen. Many people work as craftsmen to fulfill their daily needs. However, bamboo handicraft centers are currently considered to still use conventional business so the management and organization are not well organized. This research aims to formulate a development strategy for the Industrial Revolution 4.0 towards Society 5.0. This research uses Ministry of Industry indicators namely, 1) management and organization; 2) people and culture; 3) products and services; 4) technology; and 5) factory operations. This research method uses descriptive qualitative with SWOT analysis. The results of this study indicate that the potential of the bamboo handicraft industry includes fine fiber bamboo, strategic location, adequate human resources, a wide variety of bamboo handicrafts, bamboo handicraft tourism villages, good handicraft branding, and professional staff. The highest strength factor is being a Tourism Village in the field of bamboo handicrafts and the main weakness factor is the lack of knowledge of digital technology marketing. The highest opportunity factor is the support of mass media promotion and the main threat factor is uncertain global dynamics and the lack of public awareness of the importance of technology application.
Co-Authors Iskandar, Mohammad Kanom, Kanom Ningsih, Dian Tri Agustin Prananda Putra, Adetiya Rusmawan, Putu Ngurah