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All Journal Health Information : Jurnal Penelitian PREPOTIF : Jurnal Kesehatan Masyarakat Jurnal JTIK (Jurnal Teknologi Informasi dan Komunikasi) International Journal of Advanced Multidisciplinary Padma: Jurnal Pengabdian Kepada Masyarakat International Conference on Health Science, Green Economics, Educational Review and Technology (IHERT) International Journal of Psychology and Health Science
Gunawan, Erix
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Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Dentistry Earth & Planetary Sciences Economics, Econometrics & Finance Education Engineering Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Medicine & Pharmacology Nursing Public Health Social Sciences Other

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Journal : International Journal of Advanced Multidisciplinary

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Evaluation of The Use of The Mobile JKN Application to Improve Outpatient Online Registration at Jampangkulon Hospital Silvia, Hera; Gunawan, Erix
International Journal of Advanced Multidisciplinary Vol. 3 No. 1 (2024): International Journal of Advanced Multidisciplinary (April-June 2024)
Publisher : Green Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/ijam.v3i1.550

Abstract

The Mobile JKN application, a groundbreaking innovation by BPJS Kesehatan, empowers national health insurance participants to conduct various service transactions online, including registering for outpatient treatment at health facilities. Many patients have not taken advantage of the ease of online registration through Mobile JKN because they do not understand how to use it and lack education related to Mobile JKN online registration, so they choose the manual method. This study aimed to evaluate the effectiveness of the Mobile JKN application in boosting online outpatient registration using descriptive qualitative research methods. Through interviews, analysis of primary data on outpatient visits, and a psychosocial educational approach, I act as an education provider to provide knowledge and understanding of using the  JKN mobile application. The evaluation revealed that 5% of the socialization of the Mobile JKN application proved successful and effective in increasing online outpatient registration in May 2024. The percentage increase is insignificant because the researcher only conducted socialization in April 2024.
Co-Authors Abdussalaam, Falaah Apriliani, Lia Asiam, Novia Nur Aulia Ramadhanti, Suci Elicukia Fadila, Tiwi Faturahman, Faturahman Febriana, Marlina Febrianil, Algis Fujiawanti, Rizka Gustiana, Uus Herdiana, Indra Indra Lesmana Irda Sari Iswaliyah, Rabialda Kandou, Edwin Aldrin Martinadewi, Allita Natanael, Rizal Novianty, Defi Eka Nurhizriyati, Winda Permana, Jonda Eka Rinaldo, Mas Rizky Muharrom, Ilham Sakinah Silvia, Hera Sophia Sastri, Melin Supian Surip, Muhamad Tasmirah, Indah Ratna Ayu Nur Ulfah, Annisa Yuda Syahidin Yunengsih, Yuyun