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All Journal Progresif : Media Publikasi Ilmiah Ekonosfera: Jurnal Ekonomi, Akuntansi, Manajemen, Bisnis dan Teknik Global
Zikry, Farhan
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Religion Economics, Econometrics & Finance Education Law, Crime, Criminology & Criminal Justice Nursing

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SHARIA ECONOMIC ANALYSIS OF THE IMPLEMENTATION OF SHARIA INSURANCE GUARANTEES Fazil, Fazil; Zikry, Farhan; Zulaiva Ulya; Hafizh, Muhammad
Progresif : Media Publikasi Ilmiah Vol. 12 No. 2 (2024): 21 Desember 2024
Publisher : Universitas Bondowoso

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Abstract

Sharia insurance is an agreement relating to coverage or guarantee for certain risks of loss. As a health care program, insurance has several objectives, such as protecting oneself, property, objects and commerce as well as economic interests and savings. In the implementation process in Aceh during 2010 there were several things that may not be in accordance with sharia economics. From this the author wants to describe it in journal form. The method the author uses in writing this journal is a descriptive qualitative analysis method of case studies based on literature review. Intensive testing analysis study, using various sources of evidence, both qualitative. As a result, the role and contribution of BPJS to the sustainability of public health insurance is very guaranteed and is felt by the community itself. However, on the other hand, the mechanism that occurs in inputting contains elements of uncertainty, chance and chance which have an impact on gambling and there are indications of usury, namely including fines for delays. Situations like this result in harm to other people or to people who are included in the mechanism process. the. Meanwhile, harm is strictly prohibited in Islam as stated in one of the rules of ushul fiqh.
Analisis Pengaruh Gangguan Sistem Terhadap Kepuasan Nasabah: Studi Kasus Pada Bank Syariah Indonesia Dengan Pendekatan Manajemen Layanan Di Universitas Islam Kebangsaan Indonesia Rauzana, Rauzana; Zikry, Farhan; Marisa, Laini; Farid, Diana
Ekonosfera: Jurnal Ekonomi, Akuntansi, Manajemen, Bisnis dan Teknik Global Vol. 1 No. 1 (2025): Januari
Publisher : Yayasan Cendekia Gagayunan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63142/ekonosfera.v1i1.138

Abstract

System disruptions in Islamic banking can affect service quality and customer satisfaction. This study aims to analyze the impact of system disruption on customer satisfaction at Bank Syariah Indonesia at Universitas Islam Kebangsaan Indonesia (UNIKI). This research uses quantitative methods with a survey to customers who experience system disruptions. The results showed that disruptions such as transaction delays and difficulty accessing services can reduce customer satisfaction levels. However, responsive service management in handling complaints and fixing problematic systems can mitigate these negative impacts, maintain customer loyalty, and improve service quality. This study suggests the importance of improving system reliability and better service management in the context of Islamic banking in the university environment.
Co-Authors Farid, Diana Fazil, Fazil Marisa, Laini Muhammad Hafizh Rauzana, Rauzana Zulaiva Ulya