Article Per Year (5 Year)
p-Index From 2020 - 2025
0.408
P-Index
This Author published in this journals
All Journal Patria Artha Management Journal Patria Artha Journal of Community
Sari, A Ratna
Unknown Affiliation
Economics, Econometrics & Finance Engineering Health Professions Public Health Social Sciences

Published : 2 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search

 1 
Pengaruh Kualitas Layanan Sertifikat Elektronik Terhadap Kepuasan Masyarakat Pada Kantor Pertanahan Kabupaten Gowa Yuliani, Yuyun; Suhendra, Suhendra; Sari, A Ratna
Patria Artha Management Journal Vol 9, No 2 (2025): Patria Artha Management Journal
Publisher : Patria Artha University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33857/pamj.v9i2.996

Abstract

This study aims to determine the influence of electronic land certificate service quality on public satisfaction at the Land Office of Gowa Regency. The background of this research is driven by a national phenomenon regarding the low quality of public services in several regions of Indonesia, although Gowa Regency is not included in those areas. The digitization of land services through the implementation of electronic certificates is a modernization effort whose effectiveness must be evaluated, especially from the users' perspective.This research uses a quantitative approach with simple linear regression analysis. The sample consisted of 100 respondents who were users of electronic certificate services in Gowa Regency. Service quality was measured using the five SERVQUAL dimensions: tangibles, reliability, responsiveness, assurance, and empathy.The results show that service quality has a positive and significant effect on public satisfaction, with a significance value of 0.000 and a regression coefficient of 0.824. This indicates that the higher the public’s perception of service quality, the higher the level of satisfaction experienced. However, there is still public skepticism regarding the legal strength of electronic certificates, which poses a unique challenge to the implementation of digital services.Therefore, efforts to improve service quality must be accompanied by adequate public education on the legality and security of electronic services, so that public trust in digital land services can continue to grow.
Pendampingan Tahap Awal Riset Pasar Melalui Survey Kepuasan Pelanggan Pada Bisnis Kuliner Online “Nanreku” Di Makassar Sulawesi Selatan Sari, A Ratna; Hasma, Hasma; Selfi, Selfi; Jusmawati, Jusmawati
Patria Artha Journal of Community (PKM) Vol 5, No 2 (2025): Patria Artha Journal of Community
Publisher : Universitas Patria Artha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33857/pajoco.v5i2.990

Abstract

This Community Service Activity aims to provide understanding to the community, especially MSME business actors, about the importance of conducting Market Research, namely by conducting Customer Satisfaction surveys in an effort to develop their business. This activity is carried out by carrying out initial observation methods and providing outreach to raise awareness of business owners/managers about the benefits and utilization of marketing research as well as conducting pretests and posttests as evaluation material to see the increase in knowledge of business owners before and after the outreach.
Co-Authors Hasma Hasma Jusmawati Jusmawati, Jusmawati Selfi, Selfi Suhendra Suhendra Yuyun Yuliani