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All Journal Jurnal Teknik Mesin Faktor Exacta JOURNAL OF APPLIED ACCOUNTING AND TAXATION FINANCIAL : JURNAL AKUNTANSI Forum Manajemen Riset Akuntansi (RISTANSI) Sustainable : Jurnal Akuntansi Edusifa: Jurnal Pendidikan Islam Lamahu: Jurnal Pengabdian Masyarakat Terintegrasi Indonesian Research Journal on Education Balance : Media Informasi Akuntansi dan Keuangan Journal of Multiperspectives on Accounting Literature JUPARITA: Jurnal Pariwisata Tawangmangu Advantage: Journal of Management and Business Journal of Sustainable Community Development Jurnal Media Akademik (JMA) JUTRIANCE JURALINUS
INDRA LUKMANA PUTRA
Politeknik Negeri Malang
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Journal : JOURNAL OF APPLIED ACCOUNTING AND TAXATION

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Analysis of The Influence of System Quality, Information Quality, Service Quality on Net Benefits in The Finance Billing Management System (FBMS) Ayu Selia Maharani; Indra Lukmana Putra
Journal of Applied Accounting and Taxation Vol. 9 No. 2 (2024): Journal of Applied Accounting and Taxation (JAAT)
Publisher : Pusat P2M Politeknik Negeri Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30871/jaat.v9i2.7412

Abstract

The information system applied at BP Batam is the Finance Billing Management System (FBMS). FBMS manages financial reports from budgeting, receipts, and expenditures. This study examines how the quality of the system, information, and service influence user satisfaction and how user satisfaction impacts the net benefits of implementing the FBMS application at BP Batam. This research model adopts the DeLone and McLean IS success model. This research uses quantitative research. The population in this study were employees of BP Batam with a sampling technique using a nonprobability sampling method. The sample used was 60 FBMS users. The findings indicate that user satisfaction is influenced by system, information, and service quality, which in turn influences net benefit.
Co-Authors Ayu Selia Maharani Ernawati, Widi Dwi Fadelis Sukya, Fadelis Fauzi, Ilham Saiful Handayani, Kuni Utami Junus , Mochammad Kusuma, Andi Maulana , Nurefa Mohammad Anjasmoro Mohammad Maskan Muhammad Kholisul Imam Muhammad Sri Wahyudi Suliswanto Mustofa Hadi Novi Nugrahanti Nugraha Wijayanto Nugrahani, Novi Nugraheni, Dhea Galuh Nurefa Maulana Oktora, Yeki Senja Peni Puspitasari Peni Puspitasari Peni Puspitasari, Peni Pratama, Bagas Brian Pupitasari, Peni Rizki Putri Ramadhani Rubianto, Aisyah Vanadia Rubianto, Aisyah Vanandia Satriya Nugroho, Chrismantya Dwi Siti Amerieska Syuliswati, Atika Wardana, Ditya Wardani, Imaniah Bazlina Zulmy Faqihuddin Putra