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All Journal Rumoh: Journal of Architecture Gudang Jurnal Pengabdian Masyarakat
Zulhamdi
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Manajemen Costumer Service di Minimarket Thiffa Mart Vanessa Rahma Dilla; Afdal Danil Haq; Nurfatiha; Zulhamdi; Qori’ah
Gudang Jurnal Pengabdian Masyarakat Vol. 3 No. 1 (2025): GJPM - JANUARI
Publisher : PT. Gudang Pustaka Cendekia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59435/gjpm.v3i1.1334

Abstract

Pengelolaan layanan pelanggan yang optimal menjadi komponen kunci dalam menciptakan kepuasan dan loyalitas pelanggan, terutama di tengah persaingan ketat pada sektor ritel seperti minimarket. Kegiatan pengabdian ini bertujuan untuk merancang serta menerapkan strategi manajemen customer service yang efektif di Minimarket Thiffa Mart, yang bertujuan untuk meningkatkan pengalaman pelanggan sekaligus mendukung keberlangsungan bisnis. Fokus program ini mencakup identifikasi masalah dalam layanan pelanggan, pelatihan keterampilan komunikasi bagi staf, serta pengembangan sistem pengumpulan masukan pelanggan yang lebih efisien. Pelaksanaan kegiatan dilakukan melalui observasi langsung, survei kepuasan pelanggan, dan wawancara mendalam bersama pihak minimarket Thiffa Mart.
Strategy for Sustainable Coastal Tourism Development in Sawang Indah Village, South Aceh Regency Zulhamdi; Meutia, Zya Dyena; Aulia, Fahmi
Rumoh Journal of Architecture Vol. 13 No. 2 (2023): Rumoh: Journal of Architecture
Publisher : Department of Architecture, Faculty of Engineering, University of Muhammadiyah Aceh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37598/rumoh.v13i2.308

Abstract

The coastal tourism area of Sawang Indah Village is one of the coastal tourist destinations located in Labuhanhaji Timur Subdistrict, South Aceh Regency. In its development, various issues have emerged related to the coastal tourism area. If left unaddressed, these problems may impact the sustainability and existence of the coastal tourism site.The objective of this study is to formulate a development strategy for the coastal tourism area in Sawang Indah Village, Labuhanhaji Timur Subdistrict, South Aceh Regency. This research employs a qualitative descriptive method to identify the characteristics of all aspects of tourism in the Sawang Indah coastal tourism area. Furthermore, a SWOT analysis is used to examine internal and external factors affecting all tourism aspects in the area. The combination of qualitative descriptive analysis and SWOT Matrix is then applied to formulate development strategies for the coastal tourism area in Sawang Indah Village. The results of this study present several strategic recommendations for the development of the coastal tourism area in Sawang Indah Village, including: 1. Conducting assessments to optimize existing and potential natural resources to create new natural attractions for tourists. 2. Planning the development of public facilities, including service improvement, renovation, spatial reorganization, maintenance, and facility expansion. 3. Designing attractive promotional content through online media platforms. 4. Planning road access expansion and road improvements. 5. Enhancing the role of the government and site managers through collaboration in policy-making and development planning. 6. Increasing local community involvement by establishing NGOs. 7. Developing the rest area as an information center as well as a hub for trade and services. 8. Improving the waste management system, including implementing written regulations and sanctions for tourists.
Co-Authors Afdal Danil Haq Aulia, Fahmi Nurfatiha Qori’ah Vanessa Rahma Dilla Zya Dyena Meutia