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Manajemen Costumer Service di Minimarket Thiffa Mart Vanessa Rahma Dilla; Afdal Danil Haq; Nurfatiha; Zulhamdi; Qori’ah
Gudang Jurnal Pengabdian Masyarakat Vol. 3 No. 1 (2025): GJPM - JANUARI
Publisher : PT. Gudang Pustaka Cendekia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59435/gjpm.v3i1.1334

Abstract

Pengelolaan layanan pelanggan yang optimal menjadi komponen kunci dalam menciptakan kepuasan dan loyalitas pelanggan, terutama di tengah persaingan ketat pada sektor ritel seperti minimarket. Kegiatan pengabdian ini bertujuan untuk merancang serta menerapkan strategi manajemen customer service yang efektif di Minimarket Thiffa Mart, yang bertujuan untuk meningkatkan pengalaman pelanggan sekaligus mendukung keberlangsungan bisnis. Fokus program ini mencakup identifikasi masalah dalam layanan pelanggan, pelatihan keterampilan komunikasi bagi staf, serta pengembangan sistem pengumpulan masukan pelanggan yang lebih efisien. Pelaksanaan kegiatan dilakukan melalui observasi langsung, survei kepuasan pelanggan, dan wawancara mendalam bersama pihak minimarket Thiffa Mart.
Strategy for Sustainable Coastal Tourism Development in Sawang Indah Village, South Aceh Regency Zulhamdi; Meutia, Zya Dyena; Aulia, Fahmi
Rumoh Journal of Architecture Vol. 13 No. 2 (2023): Rumoh: Journal of Architecture
Publisher : Department of Architecture, Faculty of Engineering, University of Muhammadiyah Aceh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37598/rumoh.v13i2.308

Abstract

The coastal tourism area of Sawang Indah Village is one of the coastal tourist destinations located in Labuhanhaji Timur Subdistrict, South Aceh Regency. In its development, various issues have emerged related to the coastal tourism area. If left unaddressed, these problems may impact the sustainability and existence of the coastal tourism site.The objective of this study is to formulate a development strategy for the coastal tourism area in Sawang Indah Village, Labuhanhaji Timur Subdistrict, South Aceh Regency. This research employs a qualitative descriptive method to identify the characteristics of all aspects of tourism in the Sawang Indah coastal tourism area. Furthermore, a SWOT analysis is used to examine internal and external factors affecting all tourism aspects in the area. The combination of qualitative descriptive analysis and SWOT Matrix is then applied to formulate development strategies for the coastal tourism area in Sawang Indah Village. The results of this study present several strategic recommendations for the development of the coastal tourism area in Sawang Indah Village, including: 1. Conducting assessments to optimize existing and potential natural resources to create new natural attractions for tourists. 2. Planning the development of public facilities, including service improvement, renovation, spatial reorganization, maintenance, and facility expansion. 3. Designing attractive promotional content through online media platforms. 4. Planning road access expansion and road improvements. 5. Enhancing the role of the government and site managers through collaboration in policy-making and development planning. 6. Increasing local community involvement by establishing NGOs. 7. Developing the rest area as an information center as well as a hub for trade and services. 8. Improving the waste management system, including implementing written regulations and sanctions for tourists.
Politik Islam: Konsep, Prinsip, dan Relevansinya dalam Negara Modern Nawir, Muhammad; Sandi, Nur; Zulhamdi; Sultan
Journal of Authentic Research Vol. 4 No. 2 (2025): December
Publisher : LITPAM

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36312/1ccdc673

Abstract

Latar belakang ini beranjak dari pandangan Islam sebagai agama yang menyeluruh (kaffah), yang tidak hanya mengatur ibadah ritual tetapi juga tata kehidupan sosial-politik. Politik Islam (siyasah syar'iyyah) dipandang sebagai instrumen untuk mewujudkan keadilan dan kemaslahatan umat. Tujuan penulisan ini adalah untuk menguraikan konsep dasar, prinsip-prinsip, serta relevansi politik Islam dalam konteks negara modern, khususnya Indonesia. Metode yang digunakan adalah kajian pustaka (library research) dengan mengkaji sumber-sumber primer dan sekunder seperti Al-Qur'an, literatur klasik, dan pemikiran tokoh kontemporer. Hasil pembahasan menunjukkan bahwa politik Islam berlandaskan pada prinsip-prinsip fundamental seperti keadilan (al-'Adl), musyawarah (asy-Syura), amanah, dan kemaslahatan (Maslahah). Prinsip-prinsip ini bersifat universal dan aplikatif, sehingga dapat diintegrasikan ke dalam sistem pemerintahan modern untuk mewujudkan pemerintahan yang bersih, adil, dan partisipatif. Kesimpulannya, Islam dan politik merupakan dua entitas yang tidak terpisahkan, di mana nilai-nilai Islam memberikan fondasi etika yang kuat bagi kehidupan bernegara. Implikasinya, dalam konteks Indonesia yang bukan negara agama, penerapan politik Islam tidak harus dalam bentuk formal negara Islam, melainkan dapat diwujudkan melalui penguatan nilai-nilai moral, keadilan, dan kesejahteraan dalam kerangka sistem demokrasi Pancasila.
Pendidikan karakter Qur’ani: Analisis Kisah Nabi Ibrahim dalam QS. Al-Baqarah: 124-141 Perspektif Tafsir Al-Misbah Abdul Ghani; Zulhamdi; Muhammad Syahrial Razali Ibrahim
Pendas : Jurnal Ilmiah Pendidikan Dasar Vol. 11 No. 01 (2026): Volume 11 No. 01 Maret 2026 Published
Publisher : Program Studi Pendidikan Guru Sekolah Dasar FKIP Universitas Pasundan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23969/jp.v11i01.40736

Abstract

Character education in contemporary Islamic education faces a persistent challenge of fragmentation between cognitive achievement, moral formation, and spiritual orientation. This article aims to examine QS. Al-Baqarah: 124–141 as a Qur’anic framework for character education pedagogy through the perspective of Tafsir Al-Misbah by M. Quraish Shihab, and to analyze its relevance for strengthening Islamic character education in modern contexts. This study employs a qualitative library research approach using thematic analysis grounded in the tafsir tarbawi framework. Primary data consist of the Qur’an and Tafsir Al-Misbah, while secondary data are drawn from reputable academic journals and scholarly works on character education and Islamic pedagogy. The analysis demonstrates that QS. Al-Baqarah: 124–141 does not merely present a collection of normative moral values, but articulates a coherent system of character education pedagogy operating through a staged and sustained process. The concept of imāmah functions as a pedagogical mechanism for character formation through moral testing; imāmah is positioned as moral leadership legitimized by proven integrity; prayer serves as an instrument of spiritual education that integrates reflective awareness and transcendental dependence within the educational process; and the emphasis on transgenerational continuity highlights the long-term orientation of Qur’anic character education. These findings indicate that the narrative of Prophet Ibrahim constitutes an integrative and process-oriented model of Qur’anic character pedagogy rather than a static moral exemplar. The novelty of this study lies in conceptualizing QS. Al-Baqarah: 124–141 as a Qur’anic character pedagogy framework grounded in prophetic leadership and transgenerational moral responsibility, moving beyond the conventional approach of moral value classification. This study contributes theoretically to Islamic character education by emphasizing pedagogical processes, moral leadership, and the sustainability of values in response to contemporary educational challenges.