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All Journal Jurnal Borneo Administrator: Media Pengembangan Paradigma dan Inovasi Sistem Administrasi Negara Journal of Economic, Bussines and Accounting (COSTING) Pena Justisia: Media Komunikasi dan Kajian Hukum Kebijakan: Jurnal Ilmu Administrasi Economics and Digital Business Review Journal of English Language and Education Decision: Jurnal Administrasi Publik Golden Ratio of Social Science and Education Journal of Research and Development on Public Policy International Journal of Community Engagement and Development Journal of Economic Empowerment Strategy (JEES) Khazanah Multidisiplin
Gantika, Soma
Universitas Pasundan
Religion Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Social Sciences Other

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Digitalisasi Administrasi Publik dan Efisiensi Pelayanan Masyarakat: Analisis Peran Moderasi Literasi Digital di Kota Bandung Soma Gantika
Economics and Digital Business Review Vol. 7 No. 1 (2025)
Publisher : STIE Amkop Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/ecotal.v7i1.3008

Abstract

Transformasi digital di sektor administrasi publik menjadi langkah strategis dalam menjawab tuntutan efisiensi layanan masyarakat di era teknologi. Kota Bandung, sebagai salah satu pelopor implementasi Sistem Pemerintahan Berbasis Elektronik (SPBE) di Indonesia, menunjukkan kemajuan signifikan dalam penerapan layanan publik berbasis digital. Penelitian ini bertujuan untuk menganalisis pengaruh digitalisasi administrasi publik terhadap efisiensi pelayanan masyarakat serta menguji peran literasi/kapasitas digital sebagai variabel moderasi. Penelitian ini menggunakan pendekatan kuantitatif dengan metode explanatory research. Populasi penelitian adalah masyarakat pengguna layanan publik digital Pemerintah Kota Bandung, dan sampel sebanyak 394 responden diperoleh menggunakan teknik proportionate stratified random sampling. Pengumpulan data dilakukan melalui kuesioner berskala Likert dan dokumentasi data resmi, sedangkan analisis data menggunakan Partial Least Squares Structural Equation Modeling (PLS-SEM) dengan SmartPLS 4. Hasil penelitian menunjukkan bahwa digitalisasi administrasi publik berpengaruh positif terhadap efisiensi pelayanan, dan literasi/kapasitas digital memperkuat hubungan tersebut. Hal ini mengindikasikan bahwa infrastruktur teknologi yang baik harus diiringi peningkatan kompetensi digital aparatur dan masyarakat agar manfaat efisiensi dapat terealisasi secara optimal. Implikasi penelitian ini memberikan kontribusi teoretis pada pengembangan model hubungan digitalisasi–efisiensi dengan peran moderasi literasi digital, sekaligus menawarkan rekomendasi praktis bagi pemerintah daerah dalam merancang strategi layanan publik berbasis digital yang berkelanjutan.
Hukum Organisasi Publik : Strategi Peningkatan Akuntabilitas Pemerintah di Era Society 5.0 di Kota Bandung Soma Gantika
Pena Justisia: Media Komunikasi dan Kajian Hukum Vol. 23 No. 1 (2024): Pena Justisia
Publisher : Faculty of Law, Universitas Pekalongan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31941/pj.v23i1.5742

Abstract

The study aims to identify legal strategies that can improve government accountability in the digital and high-tech era, Society 5.0 in Bandung City. This study analyzes how the legal principles of public organizations can be implemented effectively to face the challenges and opportunities in this era. This study uses a qualitative approach with a descriptive-analytical method. Data were obtained through in-depth interviews with government officials, academics, and legal practitioners, as well as through document studies related to public policies and regulations. The results of this study found that the Bandung City Government has implemented strategies to improve accountability by applying the principles of public organizational behavior based on technology and integrated data in the Society 5.0 era. Through policies that support transparency, public participation, and digitalization of services, as well as the implementation of public organization laws, Bandung aims to create an efficient, responsive, and inclusive government. However, significant challenges such as limited technological infrastructure, low human resource capacity, and cybersecurity threats still hamper the effective implementation of e-governance. Therefore, infrastructure improvements, intensive training, and clear regulations are needed to create more accountable and sustainable governance in the digital era
Do Public Service Values Transform Primary Healthcare Quality? Regan Vaughan; Ferdyansyah Wicaksono; Soma Gantika
Jurnal Borneo Administrator Vol. 22 No. 2 (2026): August 2026
Publisher : Pusjar SKPP Lembaga Administrasi Negara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24258/jba.v22i2.1745

Abstract

This study examines the quality of national health insurance services at the South Sumedang Health Centre through the lens of public service values. In Indonesia, primary healthcare centres are mandated to deliver equitable and accountable services, yet they often operate under limited resources and infrastructure. This research aims to evaluate how public service principles, namely equity, transparency, and accountability, are reflected in the implementation of healthcare services at thelocal level. A qualitative descriptive approach was used, involving interviews, observations, and document analysis. The evaluation framework adopts five dimensions of service quality: tangible, reliability, responsiveness, assurance, and empathy. Findings reveal that while the assurance and empathy dimensions are relatively strong, particularly in staff behaviour and attentiveness, the health centre faces considerable challenges in infrastructure, staff availability, and administrative responsiveness. Tangible aspects, such as overcrowded waiting rooms and the lack of digital registration systems, hinder service efficiency. In terms of reliability and responsiveness, service delays and insufficient personnel affect patient satisfaction. The study concludes that although the South Sumedang Health Centre demonstrates commendable efforts to ensure compassionate care, systemic improvements are necessary. Recommendations include infrastructure upgrades, digital systemintegration, and enhanced staff capacity through targeted training. This research offers practical insights for health administrators and policymakers to improve service delivery in resource-constrained settings. It reinforces the importance of aligning healthcare services with core public service values.
Co-Authors Andi Sukandi Ferdyansyah Wicaksono Hari Busthomi Muhammad Fazri Candra Rizky Ilhami Vaughan, Regan