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All Journal JAM : Jurnal Aplikasi Manajemen Jurnal Teknologi Informasi dan Ilmu Komputer Sebatik Jurnal Abdimas PHB : Jurnal Pengabdian Masyarakat Progresif Humanis Brainstorming Journal of Computer Networks, Architecture and High Performance Computing Journal Social Science And Technology For Community Service Jurnal Pengabdian Kepada Masyarakat Patikala Jurnal Abdi Masyarakat Indonesia Indonesian Journal of Economics and Management Jurnal TAM (Technology Acceptance Model)
Rahmah, Khairunnisa
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Humanities Automotive Engineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Languange, Linguistic, Communication & Media Library & Information Science Mechanical Engineering Public Health Social Sciences

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Digital Literacy Mediation In Balikpapan Micro And Small Industries' Business Performance Damai N.H., Prasis; Setyaninggrat, Luh Made Wisnu; Rahmah, Khairunnisa
Indonesian Journal of Economics and Management Vol. 4 No. 2 (2024): Indonesian Journal of Economics and Management (March 2024)
Publisher : Jurusan Akuntansi Politeknik Negeri Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35313/ijem.v4i2.5579

Abstract

Productivity gaps between large companies and micro and small industries are due to gaps in technology adoption, access to funding and managerial practices. Moving the capital to East Kalimantan is a momentum for micro and small industry players to encourage economic productivity growth in the buffer zone of the Capital City of the Nusantara (IKN). Community-based cluster development can minimize weaknesses, especially in the use of technology and information systems. This study investigates the effect of digital experience on business performance with digital literacy as a mediating variable. This research takes a sample of micro and small industries in Balikpapan City as one of the buffer cities of IKN. The subjects are food processing industry players in the Somber Small Industry Center area. Quantitative research uses structural-partial least square (SEM-PLS) modeling with WarpPLS 8.0 analysis tool. Hypothesis testing results show that digital experience and digital literacy partially have a direct and significant effect on business performance. Digital literacy significantly mediates the relationship between digital experience and business performance of micro and small businesses in Balikapapan City.
Mediasi Literasi Digital Dalam Meningkatkan Kinerja Bisnis Industri Mikro Dan Kecil Kota Balikpapan Damai Nursyam Hamijaya, Prasis; Satyaninggrat, Luh Made Wisnu; Rahmah, Khairunnisa
Jurnal Teknologi Informasi dan Ilmu Komputer Vol 11 No 2: April 2024
Publisher : Fakultas Ilmu Komputer, Universitas Brawijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25126/jtiik.20241127954

Abstract

Perpindahan ibukota ke Kalimantan Timur menjadi momentum pelaku industri mikro kecil untuk mendorong pertumbuhan produktivitas ekonomi kawasan penyangga Ibu Kota Nusantara (IKN). Unit bisnis yang mampu mengadopsi teknologi memungkinkan memperoleh banyak manfaat. Kesenjangan produktivitas antara perusahaan besar dan industri mikro kecil disebabkan kesenjangan adopsi teknologi, akses pendanaan, dan praktik manajerial. Pengembangan klaster berbasis masyarakat dapat meminimalkan kelemahan, terutama di bidang penggunaan teknologi dan sistem informasi. Penelitian ini melihat pengaruh pengalaman digital terhadap kinerja bisnis dengan literasi digital sebagai variabel mediasi. Penelitian mengambil sampel industri mikro dan kecil di Kota Balikpapan sebagai salah satu kota penyangga IKN. Subyek penelitian adalah pelaku industri pengolahan pangan di kawasan Sentra Industri Kecil Somber. Penelitian kuantitatif menggunakan pemodelan SEM-PLS menggunakan alat analisis WarpPLS 8.0. Hasil uji hipotesis menunjukkan bahwa pengalaman digital dan literasi digital secara parsial berpengaruh langsung dan siginifikan terhadap kinerja bisnis. Literasi digital signifikan memediasi hubungan pengalaman digital dan kinerja bisnis pelaku usaha mikro dan kecil Kota Balikapapan.
Pelatihan Pemodelan Proses Bisnis Koperasi di Sentra Industri Kecil Somber Balikpapan Hamijaya, Prasis Damai Nursyam; Satyaninggrat, Luh Made Wisnu; Rahmah, Khairunnisa
Jurnal Abdi Masyarakat Indonesia Vol 4 No 5 (2024): JAMSI - September 2024
Publisher : CV Firmos

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54082/jamsi.1381

Abstract

Somber adalah area industri pengolahan kedelai yang mendukung perekonomian Balikpapan. Primer Koperasi Produsen Tempe Tahu Indonesia (PRIMKOPTI) Balikpapan merupakan koperasi yang menyediakan bahan baku untuk pengrajin tahu tempe di Sentra Industri Kecil (SIK) Somber. Pengelola koperasi mengalami kesulitan dalam manajemen proses bisnis karena tidak memiliki latar belakang pendidikan formal di bidang tersebut, sehingga mereka kesulitan mendokumentasikan proses bisnis sesuai standar Business Process Model and Notation (BPMN) dengan software Bizagi. Program pengabdian masyarakat ini bertujuan untuk mendukung pengembangan kewirausahaan di SIK Somber, terutama dalam manajemen tata kelola. Program ini dilaksanakan melalui diskusi kelompok terarah, pelatihan, dan pendampingan untuk meningkatkan pemahaman tentang manajemen proses bisnis bagi koperasi. Hasilnya, peserta program mengalami peningkatan pengetahuan tentang definisi, manfaat, dan notasi proses bisnis. Mereka berhasil mendokumentasikan proses bisnis utama dan pendukung, serta membuat model proses bisnis as-is sesuai standar BPMN. Dokumentasi ini memudahkan petugas dan admin koperasi untuk memahami tahapan proses bisnis dalam sistem layanan, sehingga meningkatkan kualitas pelayanan koperasi kepada pelanggan eksternal.
Pemanfaatan BPMN dalam Optimalisasi Proses Bisnis di PRIMKOPTI Balikpapan Nursyam Hamijaya, Prasis Damai; Satyaninggrat, Luh Made Wisnu; Rahmah, Khairunnisa
Jurnal Pengabdian Masyarakat Progresif Humanis Brainstorming Vol 7, No 4 (2024): Jurnal Abdimas PHB : Jurnal Pengabdian Masyarakat Progresif Humanis Brainstormin
Publisher : Politeknik Harapan Bersama

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30591/japhb.v7i4.7367

Abstract

Somber adalah area industri pengolahan kedelai yang mendukung perekonomian Balikpapan. Primer Koperasi Produsen Tempe Tahu Indonesia (PRIMKOPTI) Balikpapan merupakan koperasi yang menyediakan bahan baku untuk pengrajin tahu tempe di Sentra Industri Kecil (SIK) Somber. Pengelola koperasi mengalami kesulitan dalam manajemen proses bisnis karena tidak memiliki latar belakang pendidikan formal di bidang tersebut, sehingga mereka kesulitan mendokumentasikan proses bisnis sesuai standar Business Process Model and Notation (BPMN) dengan software Bizagi. Program pengabdian masyarakat ini bertujuan untuk mendukung pengembangan kewirausahaan di SIK Somber, terutama dalam manajemen tata kelola. Program ini dilaksanakan melalui diskusi kelompok terarah, pelatihan, dan pendampingan untuk meningkatkan pemahaman tentang manajemen proses bisnis bagi koperasi. Hasil postest, peserta program mengalami peningkatan pengetahuan tentang definisi proses bisnis (90%), manfaat proses bisnis (80%), dan notasi proses bisnis (100%). Mereka berhasil mendokumentasikan proses bisnis utama dan pendukung, serta membuat model proses bisnis as-is sesuai standar BPMN. Dokumentasi ini memudahkan petugas dan admin koperasi untuk memahami tahapan proses bisnis dalam sistem layanan, sehingga meningkatkan kualitas pelayanan koperasi kepada pelanggan eksternal.
Pelatihan Bizagi untuk Pemodelan Proses Bisnis Primer Koperasi Produsen Tempe Tahu Indonesia di Balikpapan Nursyam Hamijaya, Prasis Damai; Satyaninggrat, Luh Made Wisnu; Rahmah, Khairunnisa
Journal of Social Sciences and Technology for Community Service (JSSTCS) Vol 5, No 2 (2024): Volume 5, Nomor 2, September 2024
Publisher : Universitas Teknokrat Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33365/jsstcs.v5i2.4709

Abstract

Koperasi Produsen Tempe Tahu Indonesia (PRIMKOPTI) Balikpapan adalah koperasi yang menyuplai bahan baku untuk pengrajin tahu dan tempe di Sentra Industri Kecil (SIK) Somber. Para pengelola koperasi menghadapi tantangan dalam mengelola proses bisnis karena tidak memiliki pendidikan formal di bidang tersebut, sehingga mereka mengalami kesulitan dalam mendokumentasikan proses bisnis sesuai dengan standar Business Process Model and Notation (BPMN) menggunakan software Bizagi. Program pengabdian masyarakat ini dirancang untuk mendukung pengembangan kewirausahaan di SIK Somber, khususnya dalam aspek manajemen. Program ini mencakup diskusi kelompok terarah, pelatihan, dan pendampingan untuk memperdalam pemahaman tentang manajemen proses bisnis di kalangan pengelola koperasi. Sebagai hasilnya, peserta program memperoleh peningkatan pengetahuan mengenai definisi 90 persen, manfaat 80 persen, dan notasi proses bisnis 100 persen. Mereka berhasil mendokumentasikan proses bisnis utama dan pendukung serta membuat model proses bisnis as-is sesuai dengan standar BPMN. Dokumentasi ini mempermudah petugas dan admin koperasi dalam memahami tahapan proses bisnis dalam sistem layanan, sehingga meningkatkan kualitas pelayanan koperasi kepada pelanggan.
MEDIATING DIGITAL BEHAVIOR TO IMPROVE BUSINESS PERFORMANCE IN IKN BUFFER ZONE Damai N. H., Prasis; Rahmah, Khairunnisa; Satyaninggrat, Luh Made Wisnu
Jurnal Aplikasi Manajemen Vol. 21 No. 4 (2023)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jam.2023.021.04.07

Abstract

The existence of the Ibu Kota Nusantara (IKN) is a momentum for businesses in East Kalimantan as a buffer zone to encourage economic growth. However, there are several issues related to the quality of human resources and technical and non-technical skills, weaknesses in capturing opportunities, and lack of innovation. Businesses need to be continuously developed in terms of both quality and skills, especially in digital behavior as a contributor to business performance. Therefore, this study examines factors that are directly and indirectly related to business performance. This research empirically predicts that digital experience and digital literacy can influence digital behavior. Furthermore, this study proposes the relationship between digital experience, digital literacy, and digital behavior to business performance. This study was conducted by taking samples in the IKN buffer zone. Subject was conducted on 80 business owners in Somber Small Industry Center. Data analysis in this study used Warp-PLS. Results of hypothesis testing show that digital literacy has a positive and significant effect on digital behavior. Digital experience has a significant effect on digital behavior. Furthermore, digital behavior has a significant effect on business performance. Partially, digital behavior significantly mediates the relationship between digital literacy and digital experience on business performance. The implications of this study indicate that digital information literacy, service availability, visual quality and access stability are needed to encourage operational performance, management and support performance. Future research recommendations are to examine digital literacy and digital experience variables that have a direct effect on business performance.
DIGITAL LITERACY MEDIATION IN IMPROVING BUSINESS PERFORMANCE OF BALIKPAPAN MICRO AND SMALL INDUSTRIES Nursyam Hamijaya, Prasis Damai; Setyaninggrat, Luh Made Wisnu; Rahmah, Khairunnisa
Jurnal TAM (Technology Acceptance Model) Vol 15, No 1 (2024): Jurnal TAM (Technology Acceptance Model)
Publisher : Institut Bakti Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56327/jurnaltam.v15i1.1596

Abstract

Productivity gaps between large companies and micro and small industries are due to gaps in technology adoption, access to funding and managerial practices. Moving the capital to East Kalimantan is a momentum for micro and small industry players to encourage economic productivity growth in the buffer zone of the Capital City of the Archipelago (IKN). Community-based cluster development can minimize weaknesses, especially in the use of technology and information systems. This study investigates the effect of digital experience on business performance with digital literacy as a mediating variable. This research takes a sample of micro and small industries in Balikpapan City as one of the buffer cities of IKN. The subjects are food processing industry players in the Somber Small Industry Center area. Quantitative research uses structural-partial least square (SEM-PLS) modeling with WarpPLS 8.0 analysis tool. Hypothesis testing results show that digital experience and digital literacy partially have a direct and significant effect on business performance. Digital literacy significantly mediates the relationship between digital experience and business performance of micro and small businesses in Balikapapan City.
User Flow Design Research for a Culinary Application Prototype to Improve Customer Satisfaction in Balikpapan Satyaninggrat, Luh Made Wisnu; Rahmah, Khairunnisa; Hamijaya, Prasis Damai Nursyam
Journal of Computer Networks, Architecture and High Performance Computing Vol. 5 No. 2 (2023): Article Research Volume 5 Issue 2, July 2023
Publisher : Information Technology and Science (ITScience)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47709/cnahpc.v5i2.2836

Abstract

Balikpapan's economic growth is predicted to rise to 4.94% in 2022 from 4.56% in 2021. The Business Field for Providing Accommodation and Food and Drink has performed well, helping the city's economy. In Balikpapan, 23% of the creative economy is in the culinary sector. Culinary tourism is popular in the city, although finding gastronomic information, especially for foreigners, can be difficult. As a result, there is a need for a culinary application that can provide information about Balikpapan's different culinary delights. Prior to developing a culinary application, the initial step entails the creation of a user flow. This user flow aims to establish a development team for the purpose of creating culinary apps that align with user requirements and customer satisfaction. The process of developing a user flow encompasses multiple steps, including literature research, understanding context of use, specify user requirements, and design user flow solution.  Several elements and processes that can be included in a culinary application have been identified through research conducted with 30 entrepreneurs and 30 food enthusiasts. Ratings, delivery services, promotions, menus, favorite menus, best seller menus, payment options, order services, training, reports, maps, and other features are available. By displaying the user flow and offering step-by-step instructions for users, this research serves as the first stage in constructing the culinary application. The user flow will aid in communication and demonstrating how the culinary application functions. The findings will also be used to develop a culinary application prototype that demonstrates the user interface and user experience.
Kegiatan Pengabdian Masyarakat pada RT 36 Kelurahan Gunung Samarinda Baru Melalui Kegiatan Renovasi Fasilitas dan Sosialisasi Pembelajaran Yansyah, Deli; Rahmah, Khairunnisa; Haical Syafihi, Syuck; Ilham, Taufik; Adinda Thalia Salsabila, Nurul; Adita Nur Syafitra, Mohammad; Deani Amanda, Nasya; Andrian, Naufal; Atha Arrafi, Muhammad; Azinda Amrizon, Nur; Aryani, Defi
Jurnal Pengabdian Kepada Masyarakat Patikala Vol. 5 No. 2 (2025): Jurnal PkM PATIKALA
Publisher : Pusat Pengembangan Pendidikan dan Bakat Indonesia/Education and Talent Development Center of Indonesia (ETDC Indonesia)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51574/patikala.v5i2.3744

Abstract

The Student Service Program (PMMD) Group D2 in RT 36, Gunung Samarinda Baru Subdistrict, Balikpapan City, aimed to improve community welfare through educational and environmental approaches. The program included educational sessions for children at the Al-Qur’an Education Center (TPA) focusing on basic mathematics and English, the construction of segregated waste bins to support waste management, and the renovation of the neighborhood security post (poskamling) to serve as a cleaner and more functional community facility. The implementation methods involved field observations, interviews with residents and the local RT head, and participatory approaches in carrying out the initiatives. The results showed improved understanding among children, increased community awareness of environmental hygiene, and the revitalization of the security post’s function. This program demonstrates a tangible contribution to community empowerment and serves as a model for locally driven community engagement.
Evaluation of User Acceptance and Experience of the Coretax System Among Corporate Taxpayers in Indonesia Rahmah, Khairunnisa; Yansyah, Deli; Prabowo, Agung
Sebatik Vol. 29 No. 2 (2025): December 2025
Publisher : STMIK Widya Cipta Dharma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46984/sebatik.v29i2.2686

Abstract

The rapid digital transformation in public administration has encouraged the Direktorat Jenderal Pajak (DJP) of Indonesia to implement the Coretax system as part of its modernization agenda for tax administration. This study aims to evaluate the level of user acceptance and experience of the Coretax system among corporate taxpayers in Indonesia using the Technology Acceptance Model (TAM) approach. The research focuses on examining the relationships between perceived ease of use (PEOU), perceived usefulness (PU), behavioral intention (BI), and use behavior (UB), with an additional variable (usage barriers) to explore external factors that may hinder technology adoption. The study employed a quantitative method involving a survey of 136 corporate taxpayers who actively use Coretax. Data were analyzed using descriptive statistics, regression analysis, and mediation testing through the PLS-SEM approach. The results indicate that all primary hypotheses (H1–H5b) are significantly supported (p < 0.05). PU emerged as the most dominant factor influencing BI and UB, while PEOU plays a significant role in shaping PU and BI. Behavioral intention acts as a full mediator between users’ perceptions and actual usage behavior. Moreover, perceived usage barriers negatively affect both PEOU and BI. These findings validate TAM within the Indonesian digital taxation context and highlight that successful Coretax implementation depends not only on system usability and benefits but also on continuous technical support and user training to ensure a positive digital experience.
Co-Authors Adinda Thalia Salsabila, Nurul Adita Nur Syafitra, Mohammad Agung Prabowo Andrian, Naufal ARYANI, DEFI Atha Arrafi, Muhammad Azinda Amrizon, Nur Deani Amanda, Nasya Haical Syafihi, Syuck Ilham, Taufik Luh Made Wisnu Satyaninggrat Mukhammad Najib, Mukhammad Prasis Damai Nursyam Hamijaya Setyaninggrat, Luh Made Wisnu Ujang Sumarwan Yansyah, Deli