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All Journal Psikoborneo : Jurnal Ilmiah Psikologi Locus Journal of Academic Literature Review Journal Integration of Management Studies JIAR
Kurniawan, Alvin
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Comparative Juridical Analysis of Consumer–Business Dispute Resolution Effectiveness: A Study of the Consumer Dispute Settlement Agency and the Court Mechanism Kurniawan, Alvin; Setiadi, Edwin; Leonardo, Leonardo
Locus Journal of Academic Literature Review Vol 4 No 1 (2025): April
Publisher : LOCUS MEDIA PUBLISHING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56128/ljoalr.v4i1.408

Abstract

Consumer problem solving in business aspects can be solved in two ways, namely through the mechanism at BPSK and the Court. Problem solving through BPSK takes a mediation approach and prioritizes good faith and voluntariness. Efforts to resolve problems through the Court prioritize the mediation process first, if peace is not achieved, it will be continued to the trial process and the issuance of a decision from the trial, the power of the court's decision has strong legal authority. So in this study, it is worth examining the comparison of the effectiveness of resolving consumer problems through BPSK and the Court. This research is a normative legal research, legal research based on literacy materials in the form of books, journals, legal theories and laws and regulations that are developing in society and using a comparative concept approach by comparing or comparing one of the legal institutions.
An Analysis of Alleged Discrimination by Telkom Group Against Netflix in Internet Service Provision Kurniawan, Alvin; Setiadi, Edwin; Leonardo, Leonardo; Silalahi, Udin
Locus Journal of Academic Literature Review Vol 4 No 1 (2025): April
Publisher : LOCUS MEDIA PUBLISHING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56128/ljoalr.v4i1.409

Abstract

This study analyzes the alleged discriminatory practices by PT Telekomunikasi Indonesia (Persero) Tbk and PT Telekomunikasi Seluler (Telkom Group) against Netflix in the provision of internet access services. The issue arose when Telkom Group blocked access to Netflix in 2016, citing concerns over inappropriate content and consumer protection. However, similar platforms such as HOOQ, Viu, and Iflix were not subjected to the same restrictions, raising concerns about unequal treatment and potential anti-competitive behavior. Using a normative juridical approach combined with statutory, conceptual, and comparative methods, this research examines the case through the lens of Law No. 5 of 1999 on the Prohibition of Monopolistic Practices and Unfair Business Competition and Law No. 36 of 1999 on Telecommunications. The analysis incorporates the principle of non-discrimination and the "essential facilities" doctrine to assess whether the actions of Telkom Group potentially violated competition law. Although the Indonesian Competition Commission (KPPU) concluded there was no legal violation, this decision remains controversial and highlights the need for stronger regulatory frameworks and clearer enforcement mechanisms in Indonesia’s digital economy. Ensuring fair and non-discriminatory access to digital services is vital for fostering innovation, consumer choice, and a competitive ecosystem.
Assessing Customer Satisfaction at XYZ Bank: A SERVQUAL-AHP Approach to Improve Service Quality Kurniawan, Alvin; Putro, Utomo Sarjono
Journal Integration of Management Studies Vol. 3 No. 2 (2025): (Special Issue)
Publisher : Integrasi Sains Media

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58229/jims.v3i2.354

Abstract

Competition within the banking sector is currently fierce. Competition compels banks to deliver enhanced service quality. Every Bank is vying to deliver superior service to clients. Service quality is a crucial prerequisite for enhancing and sustaining client happiness. Content consumers will offer endorsements, whilst discontented consumers will express grievances. In its 2024 annual report, XYZ Bank reported that, in conjunction with increased transaction volumes, it received a total of 22,369 complaints in 2024, representing a 13% rise of 2,526 complaints compared to the same period in 2023. This article will help companies assess their current level of customer satisfaction and identify the characteristics of service quality that require improvement. This study employed a hybrid methodology that combined SERVQUAL and AHP to derive a customer satisfaction index (CSI). Utilizing purposive sampling, 400 clients of XYZ Bank from Bandung City and six customer service professionals employed by XYZ Bank were chosen as participants. The CSI calculation results indicate that service quality achieves a moderate satisfaction level of 54.80%, with the most significant deficiency in the reliability component, succeeded by assurance, responsiveness, tangibles, and empathy dimensions. Based on Importance-Performance Analysis (IPA) and weighted gap scores, several indicators from the Reliability dimension require immediate corrective action, while indicators from the Responsiveness and Assurance dimensions need to continue improving to maintain quality. Indicators that require immediate corrective action, along with suggestions for improvement to enhance quality, will be provided. This research provides suggestions based on comparisons between complaint cases that occur and benchmark banks. The benchmark bank is a bank that has become the current market leader. It is hoped that, with these suggestions, the company will be able to increase customer satisfaction.
Generation Z: Person Organization-Fit, Life Balance and Psychological Empowerment for Work Totality Kurniawan, Alvin; Rahman Shaleh, Abdul
Psikoborneo: Jurnal Ilmiah Psikologi Vol 12, No 4 (2024): Volume 12, Issue 4, Desember 2024
Publisher : Program Studi Psikologi, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Mulawarman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30872/psikoborneo.v12i4.17605

Abstract

Human functioning in a professional environment is becoming more efficient; however, this is not always commensurate with increased objectivity. Today, members of Generation Z express concerns about various work disruptions, including negative impacts on mental health caused by unhealthy work environments, which are often characterized by disrupted deadlines. This condition often leads to delays and ultimately has an impact on overall performance. The purpose of this study was to determine the effect of person-organization-fit, work-life balance and psychological empowerment on the totality of work. This study uses a quantitative approach with multiple regression and adaptation of measuring instruments derived from previous studies, with the research subjects being Generation Z who work in the South Jakarta area. The sampling technique used was non-probability sampling, with a total of 208 respondents. The results of the study indicate that the totality of work is influenced by person-organization fit, work-life balance and psychological empowerment, with the greatest influence on work-life balance on the totality of work and the smallest influence on psychological empowerment on the totality of work of Generation Z, together person-organization fit, work-life balance and psychological empowerment affect the totality of work of Generation Z. Fungsi manusia dalam lingkungan profesional menjadi semakin efisien; namun, hal ini tidak selalu sebanding dengan peningkatan objektivitas. Saat ini, anggota Generasi Z mengungkapkan kekhawatiran terkait berbagai gangguan pekerjaan, termasuk dampak negatif terhadap kesehatan mental yang disebabkan oleh lingkungan kerja yang tidak sehat, yang sering kali ditandai dengan tenggat waktu yang terganggu. Kondisi ini sering kali berujung pada penundaan dan akhirnya berdampak pada penurunan kinerja secara keseluruhan. Tujuan penelitian ini untuk mengetahui pengaruh person organization-fit, keseimbangan hidup dan pemberdayaan psikologis terhadap totalitas kerja. Penelitian ini menggunakan pendekatan kuantitatif dengan regresi berganda dan adaptasi alat ukur berasal dari penelitian sebelumnya, dengan subjek penelitian adalah generasi Z yang bekerja di kawasan Jakarta Selatan. Teknik sampling yang digunakan adalah non-probability sampling, dengan jumlah responden sebanyak 208 orang. Hasil penelitian menunjukkan bahwa totalitas kerja di pengaruh oleh person-organization fit, keseimbangan kerja & hidup serta pemberdayaan psikologis, dengan pengaruh terbesar pada keseimbangan kerja & hidup terhadap totalitas kerja dan pengaruh terkecil pada pemberdayaan psikologi terhadap totalitas kerja generasi Z, secara bersama-sama person-organization fit, keseimbangan kerja & hidup pemberdayaan psikologis secara bersama-sama mempengaruhi totalitas kerja generasi Z.
PERAN MANAJEMEN ASET TETAP DAN PENGENDALIAN INTERNAL TERHADAP KUALITAS LAPORAN KEUANGAN PEMERINTAH DAERAH (Studi Kasus BPKAD Kabupaten Bangkalan) Safitri, Maulinda; Halizah, Fifin Nur; Aidatul Fitriyah, RA Nurur Rohmah; Kurniawan, Alvin; Djasuli, Mohamad
Jurnal Ilmiah Akuntansi Rahmaniyah Vol 7 No 2 (2024): Jurnal Ilmiah Akuntansi Rahmaniyah Vol. 7 No. 2, Juni 2024
Publisher : Institut Rahmaniyah Sekayu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51877/jiar.v7i2.345

Abstract

Aset tetap merupakan salah satu permasalahan yang sering menjadi perhatian dalam penyusunan dan pelaporan Laporan Keuangan Pemerintah Daerah (LKPD), karena mempunyai nilai investasi relatif signifikan dan komponen kekayaan terbesar sehingga perlu dilakukan manajemen aset tetap untuk menciptakan kewajaran laporan keuangan, akan tetapi dalam manajemen aset tetap tidaklah mudah dan perlu ditunjang oleh pengendalian internal yang sesuai dengan peraturan. Pengendalian ini pastinya dirancang guna dalam memberikan sebuah keyakinan untuk satu tujuan yang salah satunya untuk keandalan atas pelaporan keuangan Penelitian ini dilakukan untuk mengetahui mengenai peran manajemen aset tetap dan pengendalian internal terhadap kualitas laporan keuangan pemerintah daerah. Metode penelitian yang digunakan adalah kualitatif deskriptif dengan jenis data primer berupa observasi dan wawancara, sedangkan data sekunder yang diperoleh melalui studi literatur. Hasil penelitian menunjukkan bahwa manajemen aset tetap dan pengendalian internal memiliki peran terhadap kualitas laporan keuangan pemerintah daerah.
Co-Authors Aidatul Fitriyah, RA Nurur Rohmah Halizah, Fifin Nur Jur. M. Udin Silalahi Leonardo Leonardo Mohamad Djasuli, Mohamad Rahman Shaleh, Abdul Safitri, Maulinda Setiadi, Edwin Utomo Sarjono Putro