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All Journal Jurnal Bisnis, Manajemen, dan Informatika International Journal of Artificial Intelligence Research JURNAL MANAJEMEN MOTIVASI Journal TEPAT: Teknologi Terapan untuk Pengabdian Masyarakat Jurnal Ekonomika Jurnal Penelitian Enjiniring Fakultas Teknik Unhas Economics and Digital Business Review Jurnal Ekonomika
Hasniaty
Universitas Fajar
Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Public Health Social Sciences

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Journal : International Journal of Artificial Intelligence Research

 1 
Analysis Of Internal And External Factors In Improving Services In The District Office Johannes Johny Soetikno; Hasniaty Hasniaty
International Journal of Artificial Intelligence Research Vol 6, No 1.2 (2022)
Publisher : International Journal of Artificial Intelligence Research

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29099/ijair.v6i1.2.615

Abstract

Analysis of Internal and External Factors in Improving Services at the District Office. This study aims to identify and analyze strategic planning and implementation carried out by at the District Office in improving services to the community. This research was conducted in Tamalatea Subdistrict, Jeneponto Regency. The data analysis technique used in this study was qualitative analysis, namely using the SWOT analysis technique which was used to develop the potential of the organization and to determine the internal and external factors of the organization. In the SWOT analysis that has been carried out in the Manjangloe village, it can be seen that the Manjangloe village is included in the quadrant I strategy which means it supports aggressive strategies, therefore in organizational development that will be achieved has a very large opportunity, so this can be a good development. for the Manjangloe village
Analysis Of Service Quality, Price And Container Distribution On Competitive Advantage Through Consumer Excellence At PT. Evergreen Shipping Agency Indonesia Makassar Branch Hasniaty Hasniaty; Glorya Martzella Noija; Nasir Hamzah; Gunawan Bata Ilyas; Yohannes Johny Soetikno
International Journal of Artificial Intelligence Research Vol 6, No 1.2 (2022)
Publisher : International Journal of Artificial Intelligence Research

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29099/ijair.v6i1.2.616

Abstract

This  research  was  conducted  at  PT.  Evergreen  Shipping  Agency  Indonesia Makassar branch as a container transportation and shipping company. The purpose of this study is to analyze the effect of service quality, price and distribution on competitive advantage through customer satisfaction. The population in this study are all consumers or exporters who use the services of PT Evergreen Shipping Agency Indonesia Makassar branch with saturated sampling or the entire population. The data collection instrument was in the form of a questionnaire distributed via google form, using quantitative analysis using the SmartPLS method. This study proposes ten (10) hypotheses, eight of which have a significant effect and three are not significant. The results of the study found (1) Service Quality has no significant effect on Consumer Satisfaction. (2) Price has a significant effect on Consumer Satisfaction, (3) Container Distribution has a significant effect on Consumer Satisfaction, (4) Consumer Satisfaction has no significant effect on Competitive Advantage, (5) Service Quality has no significant effect on Competitive Advantage, (6) Price has an effect significant effect on Competitive Advantage, (7) Container Distribution has a significant effect on Competitive Advantage, (8) Service Quality has no significant effect on Competitive Advantage through Consumer Satisfaction, (9) Price has a significant effect on Competitive Advantage through Consumer Satisfaction, (10) Container Distribution has an effect on significant impact on Competitive Advantage through Customer Satisfaction
Co-Authors ., Yusran Adil, Andi Eri Andika Akil, Yusri Syam Ansar Suyuti Arief, Ardiaty Arni Rasyid B, Ian Adrian Dewi, Andi Ratna Sari Dewi, Dianti Utami Dharmawan, Rian Faizal Arya Samman Gassing . Glorya Martzella Noija Gunadin, Indar Chaerah Gunawan Bata Ilyas Ikhlas Kitta Kapriani Kapriani, Kapriani Lina - Mariana, Lina - Muafiqa Natsir Nappu, Muhammad Bahtiar Nasir Hamzah Palantei, Elyas Palantei, Idris Rusli Siri Salam, Andi Ejah Umraeni Salama Manjang Sri Mawar Said Subir, Ade Nur Fatimah Virza Hadrianti Yohannes Johny Soetikno