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Measuring Factors of Trust in the Use of E-Government: A Multi-Factor Analysis of the E-Government in Indonesia Altino, Iqbal Caraka; Sudarto, Reska Nugroho; Sensuse, Dana Indra; Lusa, Sofian; Putro , Prasetyo Adi Wibowo; Indriasari , Sofiyanti; Brillianto, Bramanti
Jurnal RESTI (Rekayasa Sistem dan Teknologi Informasi) Vol 9 No 2 (2025): April 2025
Publisher : Ikatan Ahli Informatika Indonesia (IAII)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29207/resti.v9i2.6016

The implementation of dynamic records management applications within the Indonesian government remains relatively limited, with a lack of comprehensive integration between authorised institutions at both the central and regional levels. This research examines the impact of technical aspects, government agency variables, citizen variables, and risk indicators on trust in e-government. Furthermore, this study seeks to establish the effect of social factors and the advantages of trust in e-government. Finally, this research shows how trust in e-government influences satisfaction, willingness to use, and acceptance of e-government. The study examined 117 respondents using the integrated dynamic archival information system - SRIKANDI. Technical and risk factors were found to positively influence trust in e-government, with effects on satisfaction, intention to use, and adoption of e-government. Those who trusted SRIKANDI were more likely to utilize and implement the program. The findings indicate that for civil servants, trust in the government is also a factor influencing the utilisation of e-government services.

Mengeksplorasi Faktor-Faktor Penentu Berbagi Pengetahuan di Sektor Publik: Tinjaun Sistematis-PRISMA Rizky, Fajar; Altino, Iqbal Caraka; Sensuse, Dana Indra; Lusa, Sofian; Safitri, Nadya; Elisabeth, Damayanti
The Indonesian Journal of Computer Science Vol. 14 No. 3 (2025): The Indonesian Journal of Computer Science
Publisher : AI Society & STMIK Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33022/ijcs.v14i3.4864

Knowledge sharing (KS) plays is essential for improving organizational performance and innovation, enabling faster problem-solving and collaboration. However, in the public sector, participation in KS remains low, hindering organizational learning and development. As Indonesia adopts knowledge management systems in its public sector, challenges emerge in fostering knowledge-sharing behaviors. This study uses the systematic review method, following PRISMA 2020 guidelines, to identify key factors influencing knowledge-sharing intention (KSI) and propose solutions. Through a rigorous selection process, 20 relevant studies were analyzed, categorizing factors into individual, organizational, and technological groups. The results indicate that attitudes, perceived behavioral control, subjective norms, reward systems, and the perceived usefulness of technology have a significant impact on KSI. This study offers a comprehensive reference for future research on KS in the public sector and provides insights for policymakers to design initiatives that enhance organizational learning.

Exploring Enabling Factors of E-Recruitment Adoption in the Public Sector and Its Contribution to Public Value Creation Altino, Iqbal Caraka; Sensuse, Dana Indra; Lusa, Sofian; Putro, Prasetyo Adi Wibowo; Wibowo, Wahyu Setyawan; Cahyaningsih, Elin
Journal of Information Systems Engineering and Business Intelligence Vol. 11 No. 2 (2025): June
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20473/jisebi.11.2.200-214

Background: E-recruitment systems are increasingly prevalent in the public sector to improve candidate outreach and enhance transparency. Despite their potential, users remain skeptical due to challenges such as recruitment fraud and limited system availability, especially in developing countries like Indonesia. Consequently, it remains unclear how much e-recruitment systems contribute to public value creation. This uncertainty is mainly because there is a lack of research that directly explores the relationship between these systems and public value creation in the public sector, especially in developing countries. Objective: This research aims to examine the factors that influence the use of e-recruitment systems in the public sector and the impact into creation of public values. Methods: This quantitative study collected data from 408 respondents via an online survey, all of whom had used Indonesian National Civil Service Agency's e-recruitment system. Data were analyzed using the Partial Least Square—Structural Equation Model (PLS-SEM) method. Results: The study revealed that system, information, and service quality have a positive impact on perceived usefulness and perceived ease of use and have a positive impact on the use of the e-recruitment system. It also shows that the adoption of an e-recruitment system gives a positive impact on public value creation. Conclusion: This research highlights the critical role of system information quality in fostering e-recruitment adoption and its positive impact on public value creation in the public sector. These findings enrich previous studies that have not yet explored the direct relationship between the use of e-recruitment systems and public value creation. Future research may investigate technological aspects, like artificial intelligence and virtual reality, that could enhance user experience and the adoption of e-recruitment systems in the public sector. Keywords: E-recruitment, PLS-SEM, Information System Success Model, Technology Acceptance Model, Public Value Theory

Unveiling the Determinants of Knowledge Sharing and Their Impact on Service Innovation Performance in the Government Sector Rizky, Fajar; Altino, Iqbal Caraka; Sensuse, Dana Indra; Lusa, Sofian; Safitri, Nadya; Elisabeth, Damayanti
Jurnal Informatika Ekonomi Bisnis Vol. 7, No. 3 (September 2025)
Publisher : SAFE-Network

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37034/infeb.v7i3.1204

Knowledge sharing serves as a fundamental driver of organizational innovation, particularly in enhancing public service quality, yet remains significantly underutilized in government institutions. Many public sector organizations fail to recognize the value of knowledge sharing due to its perceived long-term benefits and the absence of concrete evidence demonstrating its measurable impact on service innovation performance. This study examines the driving factors of knowledge sharing and its impact on service innovation performance in government organizations. Data was collected through an online survey targeted at National Civil Service Agency (Badan Kepegawaian Negara or BKN) employees. A total of 465 responses were obtained, which analysed using partial least squares structural equation modeling (PLS-SEM). This study demonstrates that organizational, individual, and technological factors play a significant role in the implementation of knowledge sharing. Most importantly, the research provides empirical validation that knowledge sharing behavior directly and substantially enhance service innovation performance - a relationship previously overlooked in public sector studies. By expanding the theoretical framework of Planned Behavior to incorporate these organizational, individual, and technological dimensions, this study offers public administrators compelling evidence to prioritize knowledge sharing initiatives while providing scholars with a more holistic understanding of innovation mechanisms in government contexts. Future studies should explore additional factors beyond the Theory of Planned Behavior that influence knowledge sharing, as well as other knowledge management dimensions affecting service innovation. Further research could also investigate impacts of knowledge sharing beyond innovation performance, such as organizational resilience or employee well-being in public sector contexts.

Unveiling the Determinants of Knowledge Sharing and Their Impact on Service Innovation Performance in the Government Sector Rizky, Fajar; Altino, Iqbal Caraka; Sensuse, Dana Indra; Lusa, Sofian; Safitri, Nadya; Elisabeth, Damayanti
Jurnal Informatika Ekonomi Bisnis Vol. 7, No. 3 (September 2025): Accepted
Publisher : SAFE-Network

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37034/infeb.v7i3.1204

Knowledge sharing serves as a fundamental driver of organizational innovation, particularly in enhancing public service quality, yet remains significantly underutilized in government institutions. Many public sector organizations fail to recognize the value of knowledge sharing due to its perceived long-term benefits and the absence of concrete evidence demonstrating its measurable impact on service innovation performance. This study examines the driving factors of knowledge sharing and its impact on service innovation performance in government organizations. Data was collected through an online survey targeted at National Civil Service Agency (Badan Kepegawaian Negara or BKN) employees. A total of 465 responses were obtained, which analysed using partial least squares structural equation modeling (PLS-SEM). This study demonstrates that organizational, individual, and technological factors play a significant role in the implementation of knowledge sharing. Most importantly, the research provides empirical validation that knowledge sharing behavior directly and substantially enhance service innovation performance - a relationship previously overlooked in public sector studies. By expanding the theoretical framework of Planned Behavior to incorporate these organizational, individual, and technological dimensions, this study offers public administrators compelling evidence to prioritize knowledge sharing initiatives while providing scholars with a more holistic understanding of innovation mechanisms in government contexts. Future studies should explore additional factors beyond the Theory of Planned Behavior that influence knowledge sharing, as well as other knowledge management dimensions affecting service innovation. Further research could also investigate impacts of knowledge sharing beyond innovation performance, such as organizational resilience or employee well-being in public sector contexts.

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