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All Journal Multifinance Jurnal Riset Teknik Komputer
Aulia, Virdha Rahma
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Computer Science & IT Economics, Econometrics & Finance Industrial & Manufacturing Engineering Other

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PERSEPSI KONSUMEN TERHADAP FITUR AUGMENTED REALITY SHOPEE DAN DAMPAKNYA TERHADAP KEPUASAN SERTA NIAT PEMBELIAN Febryan, Putra Hikmah; Loka, Nalendra Pradipta; Indonesia, Haikal Lentera; Aulia, Virdha Rahma
Jurnal Riset Teknik Komputer Vol. 2 No. 2 (2025): Juni : Jurnal Riset Teknik Komputer (JURTIKOM)
Publisher : CV. Denasya Smart Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69714/dh6jpp47

Abstract

The development of Augmented Reality (AR) technology in the e-commerce sector offers new opportunities to enhance online shopping experiences through immersive and interactive features. This study aims to analyze the influence of AR characteristics—interactivity, vividness, novelty, and informativeness—on consumer perceptions (perceived enjoyment, perceived usefulness, and hedonic value), and how these perceptions affect attitudes, satisfaction, and purchase intention on the Shopee platform. A quantitative approach was employed, with data collected from 100 active Shopee users who have experienced using AR features. Data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The results indicate that most AR characteristics significantly affect consumer perception. Furthermore, perceived enjoyment, usefulness, and hedonic value were found to influence user attitudes and satisfaction, ultimately increasing purchase intention. This study contributes theoretically to the understanding of AR integration in consumer behavior within e-commerce, and provides practical implications for businesses in designing immersive technology-based marketing strategies.
EXPLORATION OF TRUST PARADOX IN CONSUMER BEHAVIOR IN THE USE OF THE TOKOPEDIA APPLICATION Suliha, Suliha; Brahmana, Rico; Rachmadi, Firman; Putri, Amelia Delfina; Aulia, Virdha Rahma
Multifinance Vol. 3 No. 1 (2025): Multifinance
Publisher : PT. Altin Riset Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61397/mfc.v3i1.393

Abstract

This study explores the Trust Paradox phenomenon among Tokopedia users, a condition where consumers still intend to buy even though their level of trust in the platform is low. Using a quantitative approach and PLS-SEM analysis of 154 respondents, it was found that Perceived Value, User Experience, and Trust Paradox have a significant effect on Purchase Intention. In contrast, Trust and Perceived Risk do not show a significant direct effect. Exploratory analysis identifies user segments with high purchase intentions despite having low trust, strengthening the existence of the Trust Paradox in digital consumer behavior.
Co-Authors Brahmana, Rico Febryan, Putra Hikmah Indonesia, Haikal Lentera Loka, Nalendra Pradipta Putri, Amelia Delfina Rachmadi, Firman Suliha, Suliha