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Talib, Thabran
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Health Professions Medicine & Pharmacology Nursing Public Health

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Persepsi Terhadap Kualitas Pelayanan Pasien Asuransi Kesehatan Nasional Di Rumah Sakit Sitti Khadijah 1, Makassar Jayadie, Ahmad; ., Syamsuddin; Rosyadi, Muh. Erwin; Agussalim, Ruslan; Talib, Thabran
Jurnal Riset Kesehatan Nasional Vol. 9 No. 2 (2025)
Publisher : Institute Teknologi dan Kesehatan (ITEKES) Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37294/jrkn.v9i2.667

Abstract

Abstract The focus of the research in this study is the perception of the quality of service of National Health Insurance patients in cesarean section at Sitti Khadijah 1 Hospital, Makassar. This study aims to determine the perception of the quality of service of National Health Insurance patients with cesarean section. The approach used in this study is a quantitative approach with a survey method. This study uses an applied research design. The resource in this study was based on accidental sampling of 31 cesarean section patients plus 3 staff from Sitti Khadijah 1 Makassar Hospital. The result of the study showed that Tangibles is in the quality category with a total percentage of 45.16%. and nonequality by 6.45%. The reliability dimension is in the quality category with a total percentage of 48.39%. and quite good at 35.48%. The responsiveness dimension is in the quality category with a total percentage of 38.71%. and quite quality of 35.48%. In the aspect of the assurance dimension, the score obtained in the quality category with a total percentage of 51.61%. However, there were still respondents who gave unqualified answers of 3.22%. In the aspect of the emphaty dimension, the score obtained in the quality category with a total percentage of 61.29%. and nonquality by 6.45%.   Keywords: Quality of service, cesarean section patients, Sitti Khadijah 1 Makassar
Co-Authors ., Syamsuddin Agussalim, Ruslan Jayadie, Ahmad Rosyadi, Muh. Erwin