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All Journal Jurnal Kajian Ilmiah Kesehatan Dan Teknologi (JKIKT) Gema Wiralodra Journal of Aafiyah Health Research (JAHR) Jurnal Minfo Polgan (JMP) JRKN Madani: Multidisciplinary Scientific Journal
Jayadie, Ahmad
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The Effect of Health Worker Performance and Loyalty On Patient Satisfaction Through Service Quality as An Intervening Variable on BPJS Patients At Tamalate Health Center Makassar City Jayadie, Ahmad; Syamsuddin, Syamsuddin; Hardi, Hardi
Gema Wiralodra Vol. 15 No. 2 (2024): Gema Wiralodra
Publisher : Universitas Wiralodra

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31943/gw.v15i2.716

Abstract

Puskesmas and BPJS are two health service support facilities that are closely related and cannot be separated in health services in Indonesia. Patient satisfaction is one of the important indicators that must be considered in providing health services. Service quality is an indicator of achieving patient satisfaction, including the role of health workers while planning health services, with the efficiency and effectiveness of health care providers being a key factor in the overall success of these services. Patients receiving BPJS at Tamalate Health Center in Makassar City were the subjects of this investigation, which aimed to identify the relationship between health worker performance and loyalty and patient satisfaction via service quality as a mediating variable. The Tamalate Health Center in Makassar City is the site of this quantitative study that employs a causal survey technique. A questionnaire was used as the tool. Path analysis is then used as the data analysis approach. Service quality for BPJS patients at Makassar City's Tamalate Health Center was shown to be directly impacted by health staff performance and loyalty. At Makassar City's Tamalate Health Center, BPJS patient satisfaction is directly impacted by the loyalty and performance of health workers.  At the Tamalate Health Center in Makassar City, BPJS patients' satisfaction is indirectly affected by the performance of health workers via the level of service they get. For BPJS patients at the Tamalate Health Center in Makassar City, customer loyalty indirectly affects happiness via service quality.
Analisis Pemanfaatan Data Sensus Harian dalam Pelaporan Indikator Pelayanan Rawat Inap di RSUD Syekh Yusuf Gowa Jayadie, Ahmad; Agussalim, Ruslan; S, Syamsuddin; Rosyadi, Muh. Erwin
Madani: Jurnal Ilmiah Multidisiplin Vol 2, No 12 (2025): Januari
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.15034386

Abstract

Background, Reporting of inpatient service indicators plays an important role in evaluating hospital performance. This study analyzes the use of daily inpatient census data in compiling reports of inpatient service indicators for the first quarter of 2023 at Syekh Yusuf Hospital, Gowa Regency. The data used includes the daily inpatient census for the period January–March 2023 using the total sampling method. The indicators calculated include Bed Occupancy Rate (BOR), Average Length of Stay (AvLOS), Turn Over Interval (TOI), Bed Turn Over (BTO), Net Death Rate (NDR), and Gross Death Rate (GDR). The results of the study show that the calculation of indicators only uses data on days of treatment and length of stay of patients as the basis for analysis. Reporting is done manually and computerized in the form of tables, bar graphs, and Barber Johnson graphs. However, data utilization has not been optimal because the results obtained are not entirely accurate. In conclusion, the implementation of processing and processing of daily inpatient census data needs to be improved in order to produce more valid and accurate reports”.
ANALISIS EFEKTIFITAS PENGGUNAAN APLIKASI MOBILE JKN DALAM UPAYA PENINGKATKAN KUALITAS PELAYANAN DI TEMPAT PENERIMAAN PASIEN RSIA SITTI KHADIJAH 1 MUHAMMADIYAH MAKASSAR TAHUN 2024 Syamsuddin, Syamsuddin -; Jayadie, Ahmad; Kamaruddin, Muh. Ihsan; Asmi, A Syamsinar
Jurnal Kajian Ilmiah Kesehatan dan Teknologi Vol 7 No 1 (2025)
Publisher : Politeknik Unggulan Kalimantan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52674/jkikt.v7i1.222

Abstract

The JKN Mobile Application represents a significant advancement for BPJS Kesehatan as it simplifies the processes of registration and updating participant information, retrieving family member data, displaying participant contribution fees, and accessing services at primary healthcare facilities (FKTP) and advanced referral facilities (FKRTL). It also facilitates the submission of public complaints or suggestions. This study aims to determine the effectiveness of the JKN Mobile Application in improving service quality at the patient reception area of RSIA Sitti Khadijah 1 Muhammadiyah Makassar in 2024. This research employed a descriptive quantitative approach with a cross-sectional study design. Data collection was carried out using a questionnaire. The sampling technique used was purposive sampling, with a total of 152 patients as respondents. Based on the study, the chi-square test analysis yielded a p-value of 0.001 (p < 0.05), indicating that the JKN Mobile Application is effective in improving service quality at the designated patient reception area. The effectiveness is reflected in several aspects, including: Easy access and optimal service for JKN participants, User-friendly features and service functions, Simple procedures, Location-independent accessibility, Efficient access time, User-friendly interface design, Network stability, Ease in fulfilling JKN service needs, Assistance with administrative tasks, Benefits in obtaining JKN services.
Rancang Bangun Sistem Informasi Pendaftaran Pasien Rawat Jalan Berbasis Cloud Salim, Ruslan Agus; Jayadie, Ahmad; Tahir, Tamus Bin
Jurnal Minfo Polgan Vol. 13 No. 1 (2024): Artikel Penelitian
Publisher : Politeknik Ganesha Medan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33395/jmp.v13i1.13836

Abstract

Puskesmas merupakan instansi pelayanan utama untuk masyarakat Indonesia, tempat pendaftaran pasien rawat jalan (TPPRJ) menjadi pintu masuk untuk pasien agar mendapatkan pelayanan di poliklinik. Kejadian yang sering kali di temukan di beberapa tempat pelayanan Kesehatan khususnya puskesmas masih umum menggunakan cara manual seperti pasien datang mengambil nomor antrian di mesin antrian lalu menunggu untuk di panggil di TPPRJ. Lama waktu tunggu pasien di TPPRJ bervariatif tergantung dari cepat atau lambatnya pasien sebelumnya menyelesaikan proses registrasi dan pendaftaran. Kerana banyaknya jumlah pasien yang datang dipuskesmas khususnya di pagi hari maka sering terjadi penumpukan pasien dan pengantar pasien di ruangan pendaftaran pasien rawat jalan sehingga mengakibatkan suasana di TPPRJ jadi kurang kondusif. System informasi berbasis cloud merupakan system informasi yang tidak memerlukan computer dan media penyimpanan internal melainkan semua perangkat di simpan di tempat penyedia layanan cloud. Keutamaan layanan cloud ini tetrhadap system informasi yang gunakan yaitu system informasi akan lebih mudah diakses. Penerapan system informasi rawat jalan berbasis cloud di maksudkan untuk mengurangi jumlah pasien di ruang tunggu TPPRJ karena pasien yang akan berobat telah melakukan registrasi sehingga mengetahui jam kedatangan di TPPRJ sehingga tidak perlu lagi ambil nomor antrian dan menunggu untuk di panggil di TPPRJ.
Persepsi Terhadap Kualitas Pelayanan Pasien Asuransi Kesehatan Nasional Di Rumah Sakit Sitti Khadijah 1, Makassar Jayadie, Ahmad; ., Syamsuddin; Rosyadi, Muh. Erwin; Agussalim, Ruslan; Talib, Thabran
Jurnal Riset Kesehatan Nasional Vol. 9 No. 2 (2025)
Publisher : Institute Teknologi dan Kesehatan (ITEKES) Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37294/jrkn.v9i2.667

Abstract

Abstract The focus of the research in this study is the perception of the quality of service of National Health Insurance patients in cesarean section at Sitti Khadijah 1 Hospital, Makassar. This study aims to determine the perception of the quality of service of National Health Insurance patients with cesarean section. The approach used in this study is a quantitative approach with a survey method. This study uses an applied research design. The resource in this study was based on accidental sampling of 31 cesarean section patients plus 3 staff from Sitti Khadijah 1 Makassar Hospital. The result of the study showed that Tangibles is in the quality category with a total percentage of 45.16%. and nonequality by 6.45%. The reliability dimension is in the quality category with a total percentage of 48.39%. and quite good at 35.48%. The responsiveness dimension is in the quality category with a total percentage of 38.71%. and quite quality of 35.48%. In the aspect of the assurance dimension, the score obtained in the quality category with a total percentage of 51.61%. However, there were still respondents who gave unqualified answers of 3.22%. In the aspect of the emphaty dimension, the score obtained in the quality category with a total percentage of 61.29%. and nonquality by 6.45%.   Keywords: Quality of service, cesarean section patients, Sitti Khadijah 1 Makassar
Analisis Kebutuhan Tenaga Perekam Medis dan Informasi Kesehatan (PMIK) di Puskesmas Rawat Inap dan non-Rawat Inap : Analysis of the Need for Medical Recorders and Health Information (PMIK) at Inpatient and non-Inpatient Health Centers Asriyanti, Asriyanti; Ilyas, Arief Azhari; Agustina, Agustina; Jayadie, Ahmad
Journal of Aafiyah Health Research (JAHR) Vol. 4 No. 2 (2023): JULY-DECEMBER
Publisher : Postgraduate Program in Public Health, Universitas Muslim Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52103/jahr.v4i2.1562

Abstract

ABSTRAK Latarbelakang: Tenaga Perekam Medis dan Informasi Kesehatan (PMIK) memiliki peran dalam mengelola, menyediakan data dan informasi kesehatan, serta terlibat dalam pelayanan pasien. Agar dapat berperan dengan optimal, dibutuhkan tenaga PMIK yang memadai dari aspek kualitas maupun kuantitasnya. Puskesmas Antang Perumnas sebagai puskesmas rawat inap mempunyai kunjungan 20.634 per tahun dengan jumlah tenaga di bagian rekam medis hanya 3 orang, demikian pula Puskesmas Tamalate sebagai puskesmas non-rawat inap mempunyai kunjungan 34.320 per tahun dengan jumlah tenaga di bagian rekam medis juga 3 orang. Tujuan: Menganalisis kebutuhan tenaga PMIK berdasarkan analisis beban kerja di unit pelayanan pendaftaran dan rekam medis Puskesmas Rawat Inap dan Non-Rawat Inap. Metode: Disain penelitian yaitu deskriptif dengan pendekatan case study. Responden adalah petugas di bagian pelayanan pendaftaran dan rekam medis berjumlah tiga orang di Puskesmas Antang Perumnas (puskesmas rawat inap) dan tiga orang di Puskesmas Tamalate (puskesmas non-rawat inap). Cara pengumpulan data yaitu observasi dan wawancara. Teknik pengolahan dan analisis data menggunakan metode Analisis Beban Kerja Kesehatan (ABK-Kes). Hasil: Perhitungan kebutuhan tenaga di Puskesmas Antang Perumnas yaitu Jumlah Kebutuhan Tenaga (JKT) tugas pokok sebesar 7,20 dan Standar Tugas Penunjang (STP) sebesar 1,11 membutuhkan 8 tenaga PMIK. Sedangkan di Puskesmas Tamalate dengan JKT tugas pokok 4,29 dan STP 1,05 membutuhkan 5 tenaga PMIK. Kesimpulan: Kebutuhan tenaga PMIK di Puskesmas Antang Perumnas sebagai puskesmas rawat inap masih kurang sehingga membutuhkan tambahan tenaga 5 orang, demikian pula di Puskesmas Tamalate sebagai puskesmas non-rawat inap membutuhkan tambahan tenaga 2 orang. Jumlah kebutuhan tenaga PMIK di puskesmas rawat inap lebih besar dibandingkan dengan puskesmas non-rawat inap. ABSTRACT Background: Medical Recorder and Health Information (PMIK) personnel have a role in managing, providing health data and information, and being involved in patient care. In order to play an optimal role, adequate PMIK personnel are needed in terms of quality and quantity. Puskesmas Antang Perumnas as an inpatient puskesmas has 20,634 visits per year with only 3 PMIK staff. Similarly, Puskesmas Tamalate as a non-inpatient puskesmas has 34,320 visits per year with 3 PMIK staff. Objective: Analysing PMIK staffing needs based on workload analysis in the registration and medical records service units of inpatient and non-inpatient health centres. Methods: The research design is descriptive with a case study approach. Respondents were three registration and medical record officers at Puskesmas Antang Perumnas (inpatient health centre) and three at Puskesmas Tamalate (non-inpatient health centre). Data collection methods are observation and interview. Data processing and analysis techniques using the Health Workload Analysis method (ABK-Kes). Results: Calculation of staffing needs at Puskesmas Antang Perumnas, namely The Total Manpower Requirement (JKT) of 7.20 basic tasks and Standard Supporting Tasks (STP) of 1.11 requires 8 PMIK personnel. Meanwhile, Puskesmas Tamalate with a JKT of 4.29 and STP of 1.05 requires 5 PMIK staff. Conclusion: The need for PMIK personnel at Puskesmas Antang Perumnas as an inpatient health centre is still lacking so it requires an additional 5 personnel, Similarly, Puskesmas Tamalate as a non-inpatient health centre requires an additional 2 staff. The need for PMIK staff in inpatient health centres is greater than that of non-inpatient health centres.
Co-Authors ., Syamsuddin Agussalim, Ruslan Agustina Asmi, A Syamsinar Asriyanti, Asriyanti Hardi Hardi, Hardi Ilyas, Arief Azhari Kamaruddin, Muh. Ihsan Rosyadi, Muh. Erwin s, syamsuddin Salim, Ruslan Agus Syamsuddin Syamsuddin Syamsuddin, Syamsuddin - Tahir, Tamus Bin Talib, Thabran