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PENGARUH KUALITAS LAYANAN DAN KEPUASAN PELANGGAN TERHADAP LOYALITAS PELANGGAN PERPUSTAKAAN Abdullah, Abdul Haris; Nento, Shinta
Tadbir: Jurnal Manajemen Pendidikan Islam Vol 2, No 2 (2014): Tadbir, Agustus
Publisher : JURUSAN MANAJEMEN PENDIDIKAN ISLAM

Show Abstract | Download Original | Original Source | Check in Google Scholar

Penelitian ini berjudul âPengaruh Kualitas Layanan dan Kepuasan Pelanggan Terhadap Loyalitas Pelangganâ. Identifikasi masalah penelitian ini adalah âApakah terdapat pengaruh kualitas layanan terhadap loyalitas pelanggan? Apakah terdapat pengaruh kepuasan pelanggan terhadap loyalitas pelanggan?. Penelitian ini menggunakan pendekatan kuantitatif dengan teknik analisi adalah korelasi dan regresi sederhana dan ganda.Hasil penelitian diperoleh bahwa ternyata pengaruh kualitas layanan dan kepuasan pelanggan memiliki dampak signifikan terhadap loyalita pelanggan. 1. Pengaruh yang signifikan kualitas layanan terhadap loyalitas pelanggan, yakni 93%. Artinya jika semakin baik kualitas layanan yang diberikan kepada pelanggan maka semakin baik pula loyalitas mereka menjadi pelanggan tetap pada perpustakaan. 2. Terdapat pengaruh signifikan kepuasan pelanggan terhadap loyalitas pelanggan, yakni 24%. Artinya jika semakin puas pelanggan dalam menerima layanan maka semaikn baik pula loyalitas mereka atau betahnya mereka menggunakan jasa perpustakaan dalam memenuhi kebutuhan mereka. 3. Terdapat pengaruh yang signifikan secara bersama-sama kualitas layanan, kepuasan pelanggan terhadap loyalitas pelanggan. Artinya jika kedua variabel yakni kualitas layanan dan kepuasan pelanggan diperhatikan maka secara bersama-sama keduanya akan memberikan persepsi yang baik bagi loyalitas pelanggan dalam menggunakan perpustakaan untuk keperluan mereka.

Pembentukan Moderasi Keagamaan di Perguruan Tinggi Islam Abdul Haris Abdullah; Shinta Nento
Al-Ulum Vol. 21 No. 1 (2021): Al-Ulum
Publisher : Institut Agama Islam Negeri (IAIN) Sultan Amai Gorontalo

This study focuses on students' perceptions to explore and measure the elements that form religious moderation. Nine common factors are understood: understanding Islam, sharia balance, values of human beings, plurality in religion, rights of minority groups, national engagement, anti-violence, an attitude of friendship, and educational curricula. The nine factors seem to be interlinked too intimately, and therefore a theme is needed to simplify and make them more operable. This research method is quantitative with the type of explantation research and using a survey approach. The study involved 90 samples. Data analysis techniques of these factors used the help of computer programs such as SPSS software. The results demonstrated that these nine factors could be reduced to produce new names for the three main factors, namely, diversity, peace, and education. The three designations of these factors will help facilitate the approach in an effort to create an understanding of moderation among students in Islamic religious colleges.

Analisis Faktor Penghantar Upaya Peningkatan Kompetensi Profesional Guru Shinta Nento; Abdul Haris Abdullah
J-PAI: Jurnal Pendidikan Agama Islam JPAI Vol. 8 No. 2 Januari-Juni 2022
Publisher : Universitas Islam Negeri Maulana Malik Ibrahim Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18860/jpai.v8i2.17601

Professional competence is one of the four competencies that must be possessed by teachers. Efforts to increase professional competence as a teacher's performance certainly do not stand alone, but have a conducting factor. This study identified and tested some of these conducting factors. Three factors were tested in this study: education and training, activeness in professional organizations, and writing and publishing scientific papers. The study used a survey approach. The target population is teachers who take part in the Teacher Professional Education (PPG) program in office, as many as 150 people. The sample was obtained by simple random sampling determined at 30% or a number of 60 people. Data collection using a questionnaire, distributed via google forms. Data analysis techniques using computer assistance with software SmartPLS 3.2. The research findings obtained from hypothesis testing explain that: 1) The education and training factor has a significant and positive influence of 23% on efforts to improve teacher professionalism; 2) The active factor in professional organizations has a significant and positive influence of 28.5% on efforts to increase teacher professional competence; 3) The factor of writing and publishing scientific papers has a significant and positive influence of 28.5% on efforts to increase teacher professional competence. Therefore, educational organizations can consider this finding so that they always pay attention to the factors that lead to efforts to increase teacher professional competence.

Analisis Faktor Penghantar Upaya Peningkatan Kompetensi Profesional Guru Nento, Shinta; Abdullah, Abdul Haris
J-PAI: Jurnal Pendidikan Agama Islam JPAI Vol. 8 No. 2 Januari-Juni 2022
Publisher : Universitas Islam Negeri Maulana Malik Ibrahim Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18860/jpai.v8i2.17601

Professional competence is one of the four competencies that must be possessed by teachers. Efforts to increase professional competence as a teacher's performance certainly do not stand alone, but have a conducting factor. This study identified and tested some of these conducting factors. Three factors were tested in this study: education and training, activeness in professional organizations, and writing and publishing scientific papers. The study used a survey approach. The target population is teachers who take part in the Teacher Professional Education (PPG) program in office, as many as 150 people. The sample was obtained by simple random sampling determined at 30% or a number of 60 people. Data collection using a questionnaire, distributed via google forms. Data analysis techniques using computer assistance with software SmartPLS 3.2. The research findings obtained from hypothesis testing explain that: 1) The education and training factor has a significant and positive influence of 23% on efforts to improve teacher professionalism; 2) The active factor in professional organizations has a significant and positive influence of 28.5% on efforts to increase teacher professional competence; 3) The factor of writing and publishing scientific papers has a significant and positive influence of 28.5% on efforts to increase teacher professional competence. Therefore, educational organizations can consider this finding so that they always pay attention to the factors that lead to efforts to increase teacher professional competence.

Higher Education Marketing: A Study of the Contribution of Marketing and Branding Strategies to Interest in Entering Islamic Higher Education Abdullah, Abdul Haris; Nento, Shinta
Jurnal Ilmiah Iqra' Vol 18, No 1 (2024)
Publisher : IAIN Manado

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30984/jii.v18i1.2908

Higher Education Marketing: A Study of the Contribution of Marketing and Branding Strategies to Interest in Entering Islamic Higher Education. This study aims to determine the effect of higher education marketing and branding strategies on interest in entering Islamic universities. The object of this research is students who come from two state Islamic universities. This study uses a quantitative approach with 124 respondents, sampling using random sampling technique, and a questionnaire as a measuring tool. Data analysis used the Structural Equation Modeling (SEM) method, and to test the suitability of the model in the study with the help of the SmartPLS version 3.2 application. The results of this study conclude that higher education marketing and branding strategies affect the interest in entering higher education

Managemen Kurikulum Merdeka Berbasis Teoritis dan Filosofis Mahdin, Maulian Hi; Yahiji, Kasim; Abdullah, Abdul Haris
JURNAL PENA EDUKASI Vol 11, No 2 (2024): Oktober 2024
Publisher : Smart Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54314/jpe.v11i2.2003

Abstract: This research aims to examine theoretical and philosophical-based curriculum management. The method used is a qualitative approach with a literature study method. The data used comes from relevant books, journals, and scientific articles. The research results show curriculum management includes planning, organizing, implementing, and evaluating the curriculum. Theoretically, curriculum management is related to increasing the efficiency of resource use, fairness, and opportunities for students and the relevance and effectiveness of learning. Philosophically, character-based curriculum management aligns with the national education goal of forming students with morals. In conclusion, curriculum management requires integrating theoretical and philosophical aspects to achieve comprehensive educational goals, including improving teacher performance and the effectiveness of the teaching and learning process and empowering curriculum components efficiently and effectively.Keywords: curriculum management on a theoretical; philosophical basis.Abstrak: Penelitian ini bertujuan untuk mengkaji manajemen kurikulum berbasis teoritis dan filosofis. Metode yang digunakan adalah pendekatan kualitatif dengan metode studi literatur. Data yang digunakan berasal dari buku, jurnal, dan artikel ilmiah yang relevan. Hasil penelitian menunjukkan bahwa manajemen kurikulum mencakup perencanaan, pengorgan-isasian, pelaksanaan, dan evaluasi kurikulum. Secara teoritis, manajemen kurikulum berhub-ungan dengan peningkatan efisiensi pemanfaatan sumber daya, keadilan, dan kesempatan bagi siswa, serta relevansi dan efektivitas pembelajaran. Secara filosofis, manajemen kurikulum berbasis karakter sejalan dengan tujuan pendidikan nasional untuk membentuk peserta didik yang berakhlak. Adapun kesimpulan dari penelitian ini, manajemen kurikulum memerlukan integrasi antara aspek teoritis dan filosofis untuk mencapai tujuan pendidikan yang kompre-hensif, termasuk peningkatan kinerja guru dan efektivitas proses belajar mengajar serta pem-berdayaan komponen kurikulum secara efisien dan efektif.Kata kunci: managemen kurikulum berbasis teoritis; filosofis.

The Contribution of Leadership Behavior through Work Environment and Individual Characteristics toward Lecturer Job Satisfaction Abdullah, Abdul Haris
Tadris: Jurnal Keguruan dan Ilmu Tarbiyah Vol 6 No 2 (2021): Tadris: Jurnal Keguruan dan Ilmu Tarbiyah
Publisher : Universitas Islam Negeri Raden Intan Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24042/tadris.v6i2.7954

This research is essential because the lecturers’ job satisfaction as the leading factor in higher education activities requires adequate attention. Attention should be paid through measured research to produce reliable decisions. Therefore, this research aims to examine and measure the variables of leadership behavior, work environment, and individual characteristics to know the appropriate treatments to increase lecturer job satisfaction. The research utilized the survey design on the civil servant lecturers. The sampling technique used was a simple random sampling without considering strata because the respondents were almost homogeneous. The instruments were based on theory and expert recognition. The measurement and testing were performed using structural equation modeling (SEM), and the data analysis technique was assisted by SmartPLS 3 software. The results showed that either partially or through mediation, leadership behavior, work environment, and individual characteristics posed positive and significant contributions to lecturer job satisfaction.

Islamic Higher Education and Legal Adaptation in Minority Communities: A Cultural Management Framework Nento, Shinta; Abdullah, Abdul Haris
Journal of Islamic Education Leadership Vol 5 No 1 (2025)
Publisher : IAIN Manado

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30984/jmpi.v5i1.1567

This study aims to evaluate the role of Islamic higher education in supporting the process of Islamic law adaptation within a Muslim minority community in the city of Manado, through a cultural management approach. Manado was selected as the research locus due to its unique characteristics as a region with a Muslim minority population, which presents specific challenges in the open and adaptive implementation of Islamic law. This qualitative research approach involved in-depth interviews with stakeholders in Islamic higher education, including academics, university administrators, and local religious leaders or scholars. The findings reveal that cultural management implemented by Islamic higher education institutions in Manado plays a significant role in the contextual integration and adaptation of Islamic law, aligning with local cultural values through effective collaboration with community leaders and curriculum adjustments based on the needs of the Muslim minority. The study is expected to serve as a reference for other Islamic higher education institutions in developing responsive policies tailored to minority communities. The research also implies the need for a more inclusive model of Islamic legal adaptation, potentially contributing to the development of globally relevant Islamic legal education policies without compromising core Islamic principles.

Integration of Local Wisdom and Digital Innovation: A Strategic Management Model for Islamic Higher Education Institutions in Developing Countries Nento, Shinta; Abdullah, Abdul Haris
JURNAL AL-TANZIM Vol 9, No 3 (2025)
Publisher : Nurul Jadid University, Probolinggo, East Java, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33650/al-tanzim.v9i3.12292

Islamic Higher Education Institutions (IHEIs) in developing countries face a dual challenge of maintaining cultural identity while pursuing digital transformation. Although digital innovation has been widely studied as a driver of efficiency and competitiveness, limited empirical research explores how local wisdom functions as a strategic enabler in higher education management. This study addresses this gap by proposing a hybrid strategic management model that integrates local wisdom, digital innovation, and strategic leadership. Using a comparative case study of Indonesia, Malaysia, and Egypt, data were collected from secondary sources, including policy documents, institutional reports, and peer-reviewed literature, and analysed through thematic content analysis with cross-case coding. Findings reveal that local wisdom provides legitimacy and cultural grounding, while digital innovation strengthens adaptability and efficiency; strategic leadership integrates both dimensions into sustainable institutional transformation. Theoretically, this study contributes to value-based strategic management literature by challenging the modernity–tradition dichotomy in non-Western contexts. Practically, it offers actionable insights for policymakers and administrators to design strategies that balance technological adoption with the preservation of institutional identity.

IMPLIKASI MANAJEMEN KEPESERTADIDIKAN DI SEKOLAH MENENGAH UMUM (KAJIAN KURIKULUM MERDEKA) Hasan, Mantik; Abdullah, Abdul Haris
Journal of Islamic Education Management Research Vol. 3 No. 2 (2024): Journal of Islamic Education Management Research (JIEMER)
Publisher : Pasca Sarjana IAIN Sultan Amai Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58194/jiemr.v3i2.1603

Penelitian ini bertujuan untuk mengetahui implikasi manajemen kepesertadidikan yang berada di Sekolah Menengah Umum dalam Kajian Kurikulum Merdeka. Penelitian ini merupakan jenis library search atau kajian pustaka. Manajemen kepesertadidikan yang berada di Sekolah Menengah Umum pada dasarnyaKurikulum memiliki beberapa komponen, yaitu: tujuan, isi atau materi, proses pembelajaran, dan evaluasi. Keempat komponen tersebut saling berkaitan satu sama lain1. Tentang urutan komponen kurikulum, para ahli berbeda pendapat, ada yang menganjurkan dirumuskan tujuan terlebih dahulu dan disusul dengan alat evaluasi, kemudian baru diadakan seleksi materi dan proses pembelajarannya. Ada pula yang mulai dengan seleksi materi yang akan dipelajari, lalu ditentukan tujuan yang akan dicapai, kemudian baru dipikirkan proses pembelajaran dan cara mengadakan evaluasi.

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