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PENGARUH KUALITAS LAYANAN DAN KEPUASAN PELANGGAN TERHADAP LOYALITAS PELANGGAN PERPUSTAKAAN Abdullah, Abdul Haris; Nento, Shinta
Tadbir: Jurnal Manajemen Pendidikan Islam Vol 2, No 2 (2014): Tadbir, Agustus
Publisher : JURUSAN MANAJEMEN PENDIDIKAN ISLAM

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Penelitian ini berjudul âPengaruh Kualitas Layanan dan Kepuasan Pelanggan Terhadap Loyalitas Pelangganâ. Identifikasi masalah penelitian ini adalah âApakah terdapat pengaruh kualitas layanan terhadap loyalitas pelanggan? Apakah terdapat pengaruh kepuasan pelanggan terhadap loyalitas pelanggan?. Penelitian ini menggunakan pendekatan kuantitatif dengan teknik analisi adalah korelasi dan regresi sederhana dan ganda.Hasil penelitian diperoleh bahwa ternyata pengaruh kualitas layanan dan kepuasan pelanggan memiliki dampak signifikan terhadap loyalita pelanggan. 1. Pengaruh yang signifikan kualitas layanan terhadap loyalitas pelanggan, yakni 93%. Artinya jika semakin baik kualitas layanan yang diberikan kepada pelanggan maka semakin baik pula loyalitas mereka menjadi pelanggan tetap pada perpustakaan. 2. Terdapat pengaruh signifikan kepuasan pelanggan terhadap loyalitas pelanggan, yakni 24%. Artinya jika semakin puas pelanggan dalam menerima layanan maka semaikn baik pula loyalitas mereka atau betahnya mereka menggunakan jasa perpustakaan dalam memenuhi kebutuhan mereka. 3. Terdapat pengaruh yang signifikan secara bersama-sama kualitas layanan, kepuasan pelanggan terhadap loyalitas pelanggan. Artinya jika kedua variabel yakni kualitas layanan dan kepuasan pelanggan diperhatikan maka secara bersama-sama keduanya akan memberikan persepsi yang baik bagi loyalitas pelanggan dalam menggunakan perpustakaan untuk keperluan mereka.

Analisis Faktor Penghantar Upaya Peningkatan Kompetensi Profesional Guru Nento, Shinta; Abdullah, Abdul Haris
J-PAI: Jurnal Pendidikan Agama Islam JPAI Vol. 8 No. 2 Januari-Juni 2022
Publisher : Universitas Islam Negeri Maulana Malik Ibrahim Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18860/jpai.v8i2.17601

Professional competence is one of the four competencies that must be possessed by teachers. Efforts to increase professional competence as a teacher's performance certainly do not stand alone, but have a conducting factor. This study identified and tested some of these conducting factors. Three factors were tested in this study: education and training, activeness in professional organizations, and writing and publishing scientific papers. The study used a survey approach. The target population is teachers who take part in the Teacher Professional Education (PPG) program in office, as many as 150 people. The sample was obtained by simple random sampling determined at 30% or a number of 60 people. Data collection using a questionnaire, distributed via google forms. Data analysis techniques using computer assistance with software SmartPLS 3.2. The research findings obtained from hypothesis testing explain that: 1) The education and training factor has a significant and positive influence of 23% on efforts to improve teacher professionalism; 2) The active factor in professional organizations has a significant and positive influence of 28.5% on efforts to increase teacher professional competence; 3) The factor of writing and publishing scientific papers has a significant and positive influence of 28.5% on efforts to increase teacher professional competence. Therefore, educational organizations can consider this finding so that they always pay attention to the factors that lead to efforts to increase teacher professional competence.

Pelatihan Administrasi Kesiswaan di MTs Negeri Manado Kusnan, Kusnan; nento, shinta; Barumalang, Naura
TARSIUS : Jurnal Pengabdian Tarbiyah, Religius, Inovatif, Edukatif & Humanis Vol 1 No 1 (2019): 2019 Volume 1 Nomor 1
Publisher : Fakultas Tarbiyah dan Ilmu Keguruan IAIN Manado

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Administrasi kesiswaan merupakan Salah satu bidang pekerjaan administrasi pendidikan. Dalam administrasi peserta didik atau kesiswaan ada berbagai kegiatan yang harus dikelola dengan baik agar proses belajar-mengajar di sekolah dapat berjalan dengan lancar, tertib dan teratur. Sehingga dapat mencapai apa yang menjadi tujuan pendidikan di sekolah. Pengelolaan administrasi kesiswaan mencakup kegiatan perencanaan kesiswaan, penerimaan siswa baru, pencatatan siswa dalam buku induk, pengelompokkan siswa, kehadiran siswa di sekolah, tata tertib sekolah, mutasi, mengatur organisasi sekolah, kelulusan dan alumni, dan Organisasi Siswa Intra Sekolah (OSIS). Dalam pelaksanaan administrasi kesiswaan tersebut, kepala sekolah, dewan guru, dan staf tata usaha memiliki peranan yang sangat penting dalam menentukan keberhasilan tujuan pendidikan secara efektif dan efisien.

Higher Education Marketing: A Study of the Contribution of Marketing and Branding Strategies to Interest in Entering Islamic Higher Education Abdullah, Abdul Haris; Nento, Shinta
Jurnal Ilmiah Iqra' Vol 18, No 1 (2024)
Publisher : IAIN Manado

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30984/jii.v18i1.2908

Higher Education Marketing: A Study of the Contribution of Marketing and Branding Strategies to Interest in Entering Islamic Higher Education. This study aims to determine the effect of higher education marketing and branding strategies on interest in entering Islamic universities. The object of this research is students who come from two state Islamic universities. This study uses a quantitative approach with 124 respondents, sampling using random sampling technique, and a questionnaire as a measuring tool. Data analysis used the Structural Equation Modeling (SEM) method, and to test the suitability of the model in the study with the help of the SmartPLS version 3.2 application. The results of this study conclude that higher education marketing and branding strategies affect the interest in entering higher education

Islamic Higher Education and Legal Adaptation in Minority Communities: A Cultural Management Framework Nento, Shinta; Abdullah, Abdul Haris
Journal of Islamic Education Leadership Vol 5 No 1 (2025)
Publisher : IAIN Manado

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30984/jmpi.v5i1.1567

This study aims to evaluate the role of Islamic higher education in supporting the process of Islamic law adaptation within a Muslim minority community in the city of Manado, through a cultural management approach. Manado was selected as the research locus due to its unique characteristics as a region with a Muslim minority population, which presents specific challenges in the open and adaptive implementation of Islamic law. This qualitative research approach involved in-depth interviews with stakeholders in Islamic higher education, including academics, university administrators, and local religious leaders or scholars. The findings reveal that cultural management implemented by Islamic higher education institutions in Manado plays a significant role in the contextual integration and adaptation of Islamic law, aligning with local cultural values through effective collaboration with community leaders and curriculum adjustments based on the needs of the Muslim minority. The study is expected to serve as a reference for other Islamic higher education institutions in developing responsive policies tailored to minority communities. The research also implies the need for a more inclusive model of Islamic legal adaptation, potentially contributing to the development of globally relevant Islamic legal education policies without compromising core Islamic principles.

Self-Efficacy dan Motivasi Berprestasi pada Siswa Kelas XI di Madrasah Aliyah Negeri Model 1 Plus Keterampilan Manado Nento, Shinta; Manoppo, Indah Nur’aini Aprilla; Anggrainy, Nur Evira
Indonesian Journal of Islamic Counseling Vol 7 No 1 (2025): Indonesian Journal of Islamic Counseling
Publisher : Institut Agama Islam Negeri Parepare

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35905/ijic.v7i1.14975

Looking at the school environment, a student's response to inadequate learning patterns can affect the level of self-confidence and learning outcomes. Students' self-confidence in class in terms of adaptation, cognitive ability, and intelligence are examples of their self-confidence. In this way, students will realize the extent of their abilities, to try to achieve what they want even though they will face challenges in the process. The aim of this research is to determine whether there is a relationship between self-efficacy and achievement motivation in class XI high school students. The research subjects were class XI science students at Madrasah Aliyah Negeri 1 Plus Skills Manado, with a population of 268 students. The method used in the research is quantitative with data collection using a self-efficacy and achievement motivation scale prepared by researchers based on the theory of Albert Bandura and McClelland. The analysis used in the research is Pearson correlation analysis. The results of the correlation analysis show that there is a significant relationship between self-efficacy and achievement motivation in class XI MAN 1 Plus Skills Manado students. The correlation coefficient rxy 783 with a significance level of 0.001 <0.05 with research results that there is a strong significant relationship between the two variables self-efficacy and achievement motivation

Integration of Local Wisdom and Digital Innovation: A Strategic Management Model for Islamic Higher Education Institutions in Developing Countries Nento, Shinta; Abdullah, Abdul Haris
JURNAL AL-TANZIM Vol 9, No 3 (2025)
Publisher : Nurul Jadid University, Probolinggo, East Java, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33650/al-tanzim.v9i3.12292

Islamic Higher Education Institutions (IHEIs) in developing countries face a dual challenge of maintaining cultural identity while pursuing digital transformation. Although digital innovation has been widely studied as a driver of efficiency and competitiveness, limited empirical research explores how local wisdom functions as a strategic enabler in higher education management. This study addresses this gap by proposing a hybrid strategic management model that integrates local wisdom, digital innovation, and strategic leadership. Using a comparative case study of Indonesia, Malaysia, and Egypt, data were collected from secondary sources, including policy documents, institutional reports, and peer-reviewed literature, and analysed through thematic content analysis with cross-case coding. Findings reveal that local wisdom provides legitimacy and cultural grounding, while digital innovation strengthens adaptability and efficiency; strategic leadership integrates both dimensions into sustainable institutional transformation. Theoretically, this study contributes to value-based strategic management literature by challenging the modernity–tradition dichotomy in non-Western contexts. Practically, it offers actionable insights for policymakers and administrators to design strategies that balance technological adoption with the preservation of institutional identity.

IMPLEMENTATION OF THE THINK PAIR SHARE TYPE COOPERATIVE LEARNING MODEL TO IMPROVE STUDENTS' LEARNING OUTCOMES IN THE PKN SUBJECT IN GRADE V OF MI Nurmanita, Mutiara; Arhanuddin, Arhanuddin; Nurhayati, Nurhayati; Nento, Shinta; Tinungki, Nurlaila
ELEMENTARY: Jurnal Inovasi Pendidikan Dasar Vol. 5 No. 3 (2025)
Publisher : Pusat Pengembangan Pendidikan dan Penelitian Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51878/elementary.v5i3.6540

ABSTRACT This study aims to examine the effectiveness of implementing the cooperative learning model Think Pair Share in improving students' academic achievement in the subject of Civics Education (PKN) in Grade V at MI At-Taqwa Manado. The research problem addressed is how the application of the Think Pair Share cooperative learning model contributes to improving student learning outcomes in Civics Education for Grade V at MI At-Taqwa Manado. The research employed a classroom action research (CAR) approach based on the Kurt Lewin model, which consists of four main stages: planning, action implementation, observation, and reflection. Data collection was carried out using three methods: observation, testing, and documentation. The study was conducted in Grade V at MI At-Taqwa Manado, involving a total of 25 students. The findings indicate that the application of the Think Pair Share cooperative learning model has a positive impact on increasing student engagement in the learning process as well as their academic performance. In the first cycle, teacher activity improved from 50 to 95.83, student learning activity increased from 2.36 to 3.24, and the percentage of students achieving mastery learning rose from 60% to 92% in the second cycle. Therefore, the material delivered through the Think Pair Share cooperative learning model effectively enhances student learning outcomes in Civics Education at MI At-Taqwa Manado. ABSTRAK Penelitian ini bertujuan untuk mengkaji efektivitas penerapan model pembelajaran kooperatif jenis Think Pair Share dalam meningkatkan prestasi belajar siswa pada mata pelajaran Pendidikan Kewarganegaraan di kelas V MI At-Taqwa Manado. Permasalahan yang dikaji dalam penelitian ini yaitu bagaimana penerapan model pembelajaran kooperatif tipe Think Pair Share berkontribusi terhadap peningkatan hasil belajar peserta didik pada mata pelajaran PKN di kelas V MI At-Taqwa Manado. Penelitian ini menggunakan jenis penelitian tindakan kelas (PTK) dengan pendekatan model Kurt Lewin, yang mencakup empat tahapan utama: perencanaan, pelaksanaan tindakan, observasi, dan refleksi. Pengumpulan data dalam penelitian ini dilakukan melalui tiga metode, yaitu observasi, tes, dan dokumentasi. Penelitian dilaksanakan di kelas V MI At-Taqwa Manado yang terdiri atas 25 siswa. Temuan penelitian menunjukkan bahwa penerapan model pembelajaran kooperatif tipe Think Pair Share berdampak positif terhadap peningkatan keterlibatan siswa dalam proses pembelajaran serta hasil belajar mereka. Pada siklus I peningkatan aktivitas pendidik sebesar 50 meningkat menjadi 95,83, aktivitas peserta didik dalam pembelajaran sebesar 2,36 meningkat menjadi 3,24, dan peserta didik yang mendapatkan ketuntasan belajar sebesar 60% meningkat menjadi 92% pada siklus II. Jadi materi yang diberikan dalam model pembelajaran kooperatif tipe Think Pair Share dapat meningkatkan hasil belajar siswa pada mata pelajaran PKN di MI At-Taqwa Manado.

Higher Education Marketing: A Study of the Contribution of Marketing and Branding Strategies to Interest in Entering Islamic Higher Education Abdullah, Abdul Haris; Nento, Shinta
Jurnal Ilmiah Iqra' Vol 18, No 1 (2024)
Publisher : IAIN Manado

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30984/jii.v18i1.2908

Higher Education Marketing: A Study of the Contribution of Marketing and Branding Strategies to Interest in Entering Islamic Higher Education. This study aims to determine the effect of higher education marketing and branding strategies on interest in entering Islamic universities. The object of this research is students who come from two state Islamic universities. This study uses a quantitative approach with 124 respondents, sampling using random sampling technique, and a questionnaire as a measuring tool. Data analysis used the Structural Equation Modeling (SEM) method, and to test the suitability of the model in the study with the help of the SmartPLS version 3.2 application. The results of this study conclude that higher education marketing and branding strategies affect the interest in entering higher education

Adapting to Changing Landscape: Strategic Planning and Change Management in Islamic Higher Education Abdullah, Abdul Haris; Mala, Abdurahman R; Tola, Baso; Nento, Shinta
JURNAL AL-TANZIM Vol 8, No 3 (2024)
Publisher : Nurul Jadid University, Probolinggo, East Java, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33650/al-tanzim.v8i3.8384

This study aims to analyze the concept and process of strategic planning that can contribute to the success and effectiveness of strategic planning in Islamic universities by following the steps of strategic change developed by John Moore Bryson. The background of this study is based on the fact that the university environment, especially Islamic universities, generally still needs significant breakthroughs in strategic planning. The mixed method is used to consider the aspect of academic usefulness. First, the mixed method strategy gradually expands the findings. Second, the mixed method strategy combines quantitative and qualitative data into one piece of information to obtain a comprehensive analysis. The research findings show that the strategy model is an effort to integrate the main objectives and policies of the organization into a series of actions that can be relied on in achieving the organization at a certain point. The results of this study are expected to provide an essential contribution by identifying the gap between the John Moore-Bryson model and the strategic change model in the organizational environment of Islamic universities.

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