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All Journal Jurnal Administrasi Bisnis Jurnal Ekonomi & Bisnis PNJ (JEKBIS PNJ) JURNAL ILMU MANAJEMEN DAN BISNIS International Journal of Artificial Intelligence Research Jurnal Maksipreneur: Manajemen, Koperasi, dan Entrepreneurship BALANCE: Economic, Business, Management and Accounting Journal Jurnal Industri Kreatif dan Kewirausahaan PERWIRA - Jurnal Pendidikan Kewirausahaan Indonesia Jurnal Bisnis dan Kewirausahaan JPMP
Hambalah, Febrina
Unknown Affiliation
Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Languange, Linguistic, Communication & Media Medicine & Pharmacology Social Sciences

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The Influence of Service Innovation and Service Quality on Customer Satisfaction Users of Mobile Banking Livin' by Mandiri Marsya, Amanda; Hambalah, Febrina
BALANCE: Economic, Business, Management and Accounting Journal Vol 21 No 2 (2024): Juli
Publisher : UMSurabaya Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30651/blc.v21i2.22827

Abstract

This research was conducted with the aim of determining the influence and analyzing service innovation and service quality on customer satisfaction among Livin' by Mandiri mobile banking users. Using a quantitative approach with a survey method using SPSS version 27 tools. Primary data is used as a data source in form of a questionnaire from respondent responses with sampling using purposive sampling using the Slovin formula, then a sample of 99 respondents was obtained. The result show that simultaneously service innovation and service quality have a positive and significant effect on customer satisfaction for Livin' by Mandiri. It is hoped PT Bank Mandiri will always develop service innovation and service quality that is easier, faster, more accurate and comfortable by following technological developments so that it has an impact on increasing customer satisfaction.
The Entrepreneurial Partnership in Strengthening Entrepreneurial Resilience of Fishermen Communities in Sidoarjo City Hambalah, Febrina; Herman, Herman; Fatmawati, Rini; Maharani, Ragita Puan; Wardani, Citra Dewi Ayu Kusuma
Jurnal Maksipreneur Vol 15 No 1 (2025)
Publisher : Universitas Proklamasi 45

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30588/jmp.v15i1.1699

Abstract

The partnerships that had been established by entrepreneurs in the Fishermen's Community in Tambak Cemandi village, Sidoarjo, Indonesia, had not yet determined to be effective. This research aimed to explain the role of entrepreneurial partnerships in strengthening the entrepreneurial resilience of entrepreneurs in the fishermen’s community in Tambak Cemandi village, Sidoarjo, Indonesia. The research method used was descriptive qualitative, with data collection techniques through in-depth interviews, documentation, and literature study. The results of this research showed that the majority of entrepreneurial partnerships that had taken place so far had been with investors and suppliers. Meanwhile, the Government, business associations, and distribution partners still had a minimal role in this entrepreneurial partnership. Therefore, the entrepreneurial resilience within the fishermen’s community in Tambak Cemandi, Sidoarjo, Indonesia is still not fully optimized.
Co-Authors Aldri Frinaldi Aniek Sulestiani H. P., A. Q. Candra Mustika Intan Herman Kirana, Anggita Fadia M. Yogi Riyantama Isjoni Maharani, Ragita Puan Marsya, Amanda Mu’minin, A. Amirul Nurul Rosana, Nurul Rini Fatmawati Sadewi, Ade Windu Sa’adah, Ainun Robi’ah Lailah Setyowati, Dyah Eko Sofijanto, Mochamad Arief Subagio, Hari Wardani, Citra Dewi Ayu Kusuma Wiwik Handayani