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Evaluasi Kesuksesan Sistem Informasi Rumah Sakit Dengan Pendekatan Model DeLone dan McLean Chusen, Achmad; Anita Wulansari; Eristya Maya Safitri
Jurnal Ilmiah Komputasi Vol. 23 No. 4 (2024): Jurnal Ilmiah Komputasi : Vol. 23 No 4, Desember 2024
Publisher : Lembaga Penelitian dan Pengabdian Kepada Masyarakat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32409/jikstik.23.4.3667

Abstract

Di era revolusi industri 4.0, teknologi informasi telah mendorong rumah sakit untuk beralih dari sistem konvensional ke digital guna memenuhi kebutuhan pengguna akan akses informasi yang mudah dan cepat. Penelitian ini mengevaluasi kesuksesan penerapan sistem informasi website Rumah Sakit Islam Surabaya dengan mengadopsi model ISSM Delone & McLean. Menggunakan data dari 155 pengguna dan analisis SmartPLS 4, hasil menunjukkan bahwa kualitas sistem dan informasi berpengaruh positif signifikan terhadap penggunaan website. Kualitas informasi juga berpengaruh signifikan terhadap kepuasan pengguna. Sebaliknya, kualitas layanan berdampak positif namun tidak signifikan, dan kualitas sistem memiliki pengaruh negatif terhadap kepuasan pengguna. Model ISSM menunjukkan bahwa penggunaan dan kepuasan pengguna berkontribusi positif terhadap manfaat bersih, dengan penggunaan sebagai faktor paling berpengaruh.
Analisis Kepuasan Pengguna Aplikasi Mobile By. U Menggunakan Metode EUCS End User Computing Satisfaction Pada Pengguna Provider By.U di Kota Surabaya Hanif Ryandhika Ginaris; Arista Pratama; Eristya Maya Safitri
Global Leadership Organizational Research in Management Vol. 2 No. 1 (2024): Global Leadership Organizational Research in Management
Publisher : STIKes Ibnu Sina Ajibarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59841/glory.v2i1.767

Abstract

The development of digital services cannot be separated from users' habits in using smartphones and the affordability of internet access. Smartphone users want services that can carry out various activities easily, including telecommunications. This opportunity was captured by telecommunications companies by creating provider applications for smartphones. In connection with this, PT. Telekomunikasi Indonesia Tbk (Telkomsel) launched a new provider product called by.U. The purpose of this research is to determine the factors that influence user satisfaction with the by.U application based on the End User Computing Satisfaction (EUCS) model from William J. Doll & Gholamreza Torkzadeh (1988) with six variables consisting of content, accuracy, format , ease of use, timeliness, and satisfaction. This research used simple random sampling with a total of 60 respondents who were residents of the city of Surabaya who used the by.U application. The research results show that the variables of content and timeliness have a direct effect on satisfaction. Meanwhile, the variables accuracy, format and ease of use have a positive but not significant effect on satisfaction. Timeliness is the factor that has the most influence on satisfaction seen from the results of hypothesis testing which produces the largest path coefficient value, which is 0.268.
Evaluasi Keberlanjutan Penggunaan Aplikasi PLN Mobile Menggunakan Human-Computer Interaction dan Trust Safina Bulan Koesasih; Siti Mukaromah; Eristya Maya Safitri
Bridge : Jurnal Publikasi Sistem Informasi dan Telekomunikasi Vol. 2 No. 2 (2024): Mei: Bridge: Jurnal Publikasi Sistem Informasi dan Telekomunikasi
Publisher : Asosiasi Profesi Telekomunikasi Dan Informatika Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/bridge.v2i2.66

Abstract

In the digitalization era, mobile payment applications are highly sought after to facilitate financial activities. PLN has innovated by introducing PLN Mobile, which simplifies online electricity bill payments. Despite offering many conveniences, some users feel there are shortcomings and difficulties with this app, potentially affecting its continued usage. This thesis aims to evaluate the factors influencing users' decisions to continue using the application, utilizing a conceptual model that combines Human-Computer Interaction (HCI) and Trust based on research by Kaewkitipong et al. (2022). This model includes seven variables: skill, system quality, information quality, task-technology fit, HCI, trust, and continuance intention. Testing uses the SEM-PLS technique and is processed with SmartPLS 4 using a sample of 384 respondents. The results indicate that HCI and trust significantly influence continuance intention, while system quality, information quality, and task-technology fit significantly influence HCI. These findings provide insights for improving and enhancing the PLN Mobile service to encourage its sustainable use.