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All Journal QARDHUL HASAN: MEDIA PENGABDIAN KEPADA MASYARAKAT bit-Tech Journal of Economics, Business, and Government Challenges INFORMASI (Jurnal Informatika dan Sistem Informasi) Jifosi Journal of Advanced in Information and Industrial Technology (JAIIT) Jurnal FASILKOM (teknologi inFormASi dan ILmu KOMputer) Global Leadership Organizational Research in Management
Arista Pratama
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Agriculture, Biological Sciences & Forestry Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Social Sciences Other

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Pengaruh Kualitas Layanan Terhadap Kepuasan dan Penggunaan Berkelanjutan Aplikasi Mobile JKN di Kabupaten Sidoarjo Asmaul Khusna; Doddy Ridwandono; Arista Pratama
Jurnal Informatika dan Sistem Informasi (JIFoSI) Vol. 2 No. 2 (2021): JIFoSI Volume 2, No 2: Juli 2021
Publisher : Fakultas Ilmu Komputer Universitas Pembangunan Nasional Veteran Jawa Timur

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Abstract

Mobile JKN adalah aplikasi untuk sistem asuransi kesehatan nasional yang merupakan bentuk transformasi digital model bisnis yang dibuat oleh BPJS Kesehatan. Dari semula yang berupa kegiatan administratif di Kantor Cabang atau Fasilitas Kesehatan kemudian diubah kedalam bentuk mobile application. Banyak pengguna yang masih belum menggunakan aplikasi Mobile JKN ini. Hasil dari observasi pada platform aplikasi GooglePlay mendapat rating kepuasan yang rendah dan masih banyak peserta BPJS yang datang ke tempat Cabang BPJS Sidoarjo. Penelitian ini mengidentifikasi faktor-faktor apa saja yang mempengaruhi kepuasan dan penggunaan layanan mHealth Mobile JKN secara berkelanjutan dengan menggunakan model Service Quality of mHealth untuk memprediksi kepuasan pengguna dan penggunaan berkelanjutan. Pengumpulan data dilakukan menggunakan kuesioner secara online dengan menggunakan teknik sampling purposive sampling dan menghasilkan 100 responden peserta JKN-KIS yang menggunakan aplikasi Mobile JKN. Pengujian model dalam penelitian ini menggunakan software SmartPLS. Hasil penelitian menunjukkan bahwa variabel Information Quality sebagai dimensi dari Service Quality memiliki pengaruh signifikan terhadap kepuasan pengguna dan niat pengguna untuk menggunakan Aplikasi Mobile JKN secara berkelanjutan . Sedangkan variabel Monetary Cost tidak memiliki pengaruh signifikan terhadap kepuasan pengguna dan niat pengguna untuk menggunakan Aplikasi Mobile JKN secara berkelanjutan Kata Kunci : Mobile JKN, Service Quality, MHealth, SmartPLS, BPJS Kesehatan
PELATIHAN ONLINE PENTINGNYA STANDARISASI TERHADAP DAYA SAING PRODUK UKM Andre Yusuf Trisna Putra; Arista Pratama; Masykuri Latief; Iqbal Mahendra; Saputro, Erwan Adi
Qardhul Hasan: Media Pengabdian kepada Masyarakat Vol. 8 No. 2 (2022): AGUSTUS
Publisher : Universitas Djuanda

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (270.905 KB) | DOI: 10.30997/qh.v8i2.6489

Abstract

Sampai sekarang, bisnis lokal dapat menghasilkan beberapa item termasuk bumbu siap masak, saus rebusan kemasan, sayuran fresh, rimpang, dan kurma tomat. Hambatan yang terlihat oleh UKM (Usaha Kecil Menengah) di wilayah Kabupaten Malang adalah tidak adanya informasi tentang pentingnya standarisasi terhadap keseriusan UKM yang membuat sifat tenaga kerja dan produk tidak bisa dibilang ideal. Kurangnya edukasi terkait standarisasi menimbulkan kurang bersaingnya UKM di Indonesia salah satunya Dekaka Shop yang berlokasi di Kabupaten Malang yang menjual Kurmat kurang di lihat oleh pembeli padahal menjual produk yang bermanfaat dan bernutrisi. Dengan cara ini, melalui Dana Pendamping, persiapan diarahkan pada pentingnya standarisasi untuk keseriusan item UKM. Efek samping dari tindakan persiapan ini diharapkan dapat bekerja pada sifat barang dan administrasi untuk Toko UKM Dekaka dan selanjutnya UKM lainnya di Kabupaten Malang.
ANALISIS KUALITAS WEBSITE SISTEM INFORMASI AKADEMIK DI UNIVERSITAS MAARIF HASYIM LATIF Adelia Sefri Larasati1; Arista Pratama; Anita Wulansari
JIFOSI Vol. 2 No. 2 (2021): Penggunaan Media Sosial pada Keterlibatan Pengguna Website
Publisher : UPN "Veteran" Jawa Timur

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33005/jifosi.v2i2.94

Abstract

Teknologi informasi dan komunikasi memudahkan perguruan tinggi menyebarkan informasi dan pengolahan data. Berdasarkan hal tersebut, Universitas Maarif Hasyim Latif (Umaha) membangun Sistem Langitan. Sistem Langitan merupakan sistem informasi akademik yang berbasis website yang dapat diakses kapan saja dan dimana saja asalkan tersambung dengan koneksi internet. Dengan adanya sistem informasi akademik mahasiswa dapat mengakses informasi yang berkaitan dengan catatan akademik selama proses perkuliahan. Tujuan penelitian ini untuk mengetahui kualitas website SistemLangitan Umaha dengan menggunakan metode Webqual 4.0. Penelitian ini menggunakan Webqual yang dikembangkan oleh Barnes & Vidgen (2002). Penelitian ini menggunakan proportionate stratified random sampling dengan jumlah responden sebanyak 340 responden yang merupakan mahasiswa aktif di Universitas Maarif Hasyim Latif. Berdasarkan hasil analisis diperoleh nilai R-square sebesar 59,4% yang menyatakan bahwa kualitas layanan terhadap kepuasan pengguna website Sistem Langitan Umaha dipengaruhi oleh variabel usability, information quality, dan service interaction quality. Kualitaswebsite Sistem langitan Umaha berpengaruh posittif terhadap kepuasaan pengguna. Hal ini dikuatkan dengan hasil hipotesis yang menujukkan variabel usability, information quality, dan service interaction quality positif signifikan terhadap user satisfaction.
User Acceptance of Mobile Banking in Developing Country: A Path Analysis of Conceptual Model Safitri, Eristya Maya; Arista Pratama; Amalia, Indira S.; Alifansa, Dimas Mirza; Riyantoko, Prismahardi Aji
Journal of Advances in Information and Industrial Technology Vol. 6 No. 2 (2024): Nov
Publisher : LPPM Telkom University Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52435/jaiit.v6i2.409

Abstract

Mobile banking is one of the information systems that has been proliferating. Its use in Indonesia has increased yearly, with transactions exceeding 4 trillion in 2021. Bank Negara Indonesia, or BNI, is one of the banks that adopted mobile banking service. The increased use also reflects the challenges in continuity to receiving mobile banking services, such as security and privacy, risk, trust, and mobile usability. This research aims to find out how security and privacy, risk, trust, and mobile usability affect mobile banking acceptance by using the Technology Acceptance Model (TAM). This research was conducted by survey and using simple random sampling to determine the respondents. Descriptive and analytical data are evaluated using the SEM technique. The proposed hypothesis is supported if the p-value is less than or equal to 0.005. The result shows that the acceptance of mobile banking is affected significantly by security and privacy, perceived trust, and mobile usability, with p-values for each construct being 0.027, 0.000, and 0.015. At the same time, perceived risk has an insignificant effect on mobile banking acceptance, with p- a value of 0.094. The other finding is that perceived risk and perceived trust have significantly affected mobile banking acceptance with a p-value of 0.000. Security and privacy, risk, trust, and mobile usability are critical factors for mobile banking to be accepted by its users.
Evaluasi Faktor-Faktor Penerimaan Aplikasi SeaBank Menggunakan Model UTAUT2 Nur Tsalitsna Imamah; Arista Pratama; Asif Faroqi
JURNAL FASILKOM Vol 14 No 2 (2024): Jurnal FASILKOM (teknologi inFormASi dan ILmu KOMputer)
Publisher : Unversitas Muhammadiyah Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37859/jf.v14i2.7391

Abstract

Sistem pembayaran non tunai semakin populer sebagai infrastruktur keuangan yang mendukung pertumbuhan teknologi keuangan. Salah satu metode yang diminati adalah bank digital seperti SeaBank, yang menawarkan kemudahan, efisiensi, dan keamanan transaksi. SeaBank memberikan layanan rekening tabungan dengan bunga tinggi, promo menarik, dan transfer gratis, menjadi solusi finansial komprehensif bagi pengguna. Namun, SeaBank tidak memiliki ATM dan kantor cabang pada kota besar saja yang dapat membatasi penerimaan aplikasi, serta permasalahan seperti kegagalan transaksi dan pengaduan yang tidak segera ditindaklanjuti menunjukkan perlunya analisis faktor penerimaan teknologi terhadap minat dan perilaku penggunaan aplikasi SeaBank. Research ini bermaksud untuk mengerti aspek yang memengaruhi minat dan perilaku pengguna dalam menerima aplikasi SeaBank menggunakan model UTAUT2. Sampel sebanyak 401 responden diambil dari pengguna aplikasi SeaBank, kemudian dianalisis dengan SEM-PLS menggunakan SPSS dan SmartPLS. Hasil penelitian menunjukkan faktor yang memengaruhi niat penggunaan adalah performance expectancy, social influence, price value, dan habit, sedangkan perilaku penggunaan dipengaruhi oleh behavioral intention.
Evaluasi Pengaruh Trust dan Risk terhadap Minat Peminjam Menggunakan Kredivo dengan TAM Modifikasi Pitria, Putri Ayu; Arista Pratama; Asif Faroqi
INFORMASI (Jurnal Informatika dan Sistem Informasi) Vol 16 No 2 (2024): INFORMASI (Jurnal Informatika dan Sistem Informasi)
Publisher : LPPM STMIK Indonesia Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37424/informasi.v16i2.311

Abstract

Perkembangan teknologi informasi telah memicu lahirnya industri Fintech, termasuk layanan Peer-to-Peer (P2P) Lending seperti aplikasi Kredivo, yang menawarkan solusi pinjaman cepat dan mudah. Penelitian ini bertujuan untuk mengidentifikasi faktor-faktor yang signifikan dalam mempengaruhi niat peminjam menggunakan aplikasi Kredivo di Surabaya, dengan menggunakan modifikasi dari Technology Acceptance Model (TAM). Sebanyak 400 responden yang merupakan pengguna Kredivo di Surabaya dijadikan sampel penelitian. Analisis data dilakukan dengan metode SEM-PLS menggunakan perangkat lunak SPSS dan SmartPLS. Hasil penelitian menunjukkan bahwa total risk, perceived usefulness, dan comparison secara langsung mempengaruhi trust. Trust sendiri memiliki pengaruh signifikan terhadap niat peminjam, dengan hasil uji hipotesis menunjukkan t-statistic sebesar 22.699 dan p-values 0.000, yang menandakan tingkat signifikansi yang tinggi.
Analisis Kepuasan Pengguna Aplikasi Mobile By. U Menggunakan Metode EUCS End User Computing Satisfaction Pada Pengguna Provider By.U di Kota Surabaya Hanif Ryandhika Ginaris; Arista Pratama; Eristya Maya Safitri
Global Leadership Organizational Research in Management Vol. 2 No. 1 (2024): Global Leadership Organizational Research in Management
Publisher : STIKes Ibnu Sina Ajibarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59841/glory.v2i1.767

Abstract

The development of digital services cannot be separated from users' habits in using smartphones and the affordability of internet access. Smartphone users want services that can carry out various activities easily, including telecommunications. This opportunity was captured by telecommunications companies by creating provider applications for smartphones. In connection with this, PT. Telekomunikasi Indonesia Tbk (Telkomsel) launched a new provider product called by.U. The purpose of this research is to determine the factors that influence user satisfaction with the by.U application based on the End User Computing Satisfaction (EUCS) model from William J. Doll & Gholamreza Torkzadeh (1988) with six variables consisting of content, accuracy, format , ease of use, timeliness, and satisfaction. This research used simple random sampling with a total of 60 respondents who were residents of the city of Surabaya who used the by.U application. The research results show that the variables of content and timeliness have a direct effect on satisfaction. Meanwhile, the variables accuracy, format and ease of use have a positive but not significant effect on satisfaction. Timeliness is the factor that has the most influence on satisfaction seen from the results of hypothesis testing which produces the largest path coefficient value, which is 0.268.
Analisis Tingkat Kepuasan Pengguna Sistem Informasi Penelusuran Perkara Pada Pengadilan Negeri Sidoarjo Kelas 1A Khusus Achmad Ubaidillah; Doddy Ridwandono; Arista Pratama
Global Leadership Organizational Research in Management Vol. 2 No. 1 (2024): Global Leadership Organizational Research in Management
Publisher : STIKes Ibnu Sina Ajibarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59841/glory.v2i1.821

Abstract

By implementing the case tracking information system at the Special Class 1A Sidoarjo District Court, institutions can meet their demands for a fast judicial process as the world of justice continues to develop. Likewise with the case tracking information system implemented at the Special Class 1A Sidoarjo District Court. This information system is a website-based information system that can be accessed locally by internal courts. The aim of the research is to determine the level of satisfaction of SIPP users using the end-user satisfaction computing model approach which has been modified by Aggelidis & Chatzoglou and what factors of end-user computing satisfaction influence user satisfaction. The method in this research was collected using a questionnaire distributed to 70 respondents. The results of the research were that the level of satisfaction of SIPP users was 6% very satisfied, 81% felt satisfied, 12% felt neutral, 1% felt dissatisfied, 0% felt very dissatisfied. The results of the analysis obtained an R-square value of 79.1%, which states that information quality, system quality and support in sourcing have a positive and significant effect on overall satisfaction. Then system quality has a positive and significant effect on information quality. Then support in sourcing has a positive and significant effect on system quality
BRANDING INNOVATION OF SMALL AND MEDIUM MICRO BUSINESS PRODUCTS KAMPOENG BATIK JETIS SIDOARJO Aphief Tri Artanto; Aryo Bayu Wibisono; Arista Pratama; Laksmi Diana; Nanang Haryono
Journal of Economics, Business, and Government Challenges Vol. 4 No. 01 (2021): Journal of Economics, Business, and Government Challenges [JoEBGC]
Publisher : Faculty of Economics and Bussiness, UPN "Veteran" Jawa Timur

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33005/ebgc.v4i1.171

Abstract

The role of micro, small and medium enterprises is very important in the effort to build the economy in Indonesia in the era of disruption because of its significant contribution to job creation and improving people's welfare. Problems that often arise in micro, small and medium enterprises include limited capital, lack of innovation, inaccurate distribution/distribution (conventional marketing, inadequate innovation, inefficient in managing finances, technology ignorance so that online marketing is not optimal). The objectives of this research are (a) to describe the product branding innovation of micro, small and medium enterprises of Kampoeng batik Jetis Sidoarjo Regency; (b) describe the supporting factors and the inhibiting factors for the branding innovation of the micro, small and medium enterprises of Kampoeng Batik Jetis Sidoarjo Regency. The research, which is located in Kampoeng Batik Jetis Sidoarjo, uses qualitative research methods. The reason for choosing this topic is that the micro, small and medium enterprises of Kampoeng Batik Jetis Sidoarjo Regency are limited in the management of their business branding so that their marketing is limited. The conclusions of the present research are 1) The innovation of product branding for micro, small and medium enterprises of Kampoeng Batik Jetis Sidoarjo Regency has not been carried out optimally. Jetis batik craftsmen in Sidoarjo Regency tend to follow their predecessors. Branding is built by providing logos, opening galleries, opening batik training, giving good service, giving craftsmen business cards. 2) The factors that support the product branding innovation of Kampoeng Batik Jetis Sidoarjo Regency are (a) very high market potential; (a) The selling price is relatively affordable to the public; (c) is a unique product; (d) Has unique characteristics; (e) The government is committed to developing micro, small and medium enterprises; (f) the not yet mushrooming of batik handicrafts in Indonesia; and (g) Opened market share.
Evaluating ERP System Success Through the DeLone and McLean Model in Financial Organizations Muhammad Darriel Aqmal Aksana; Arista Pratama; Siti Mukaromah
bit-Tech Vol. 8 No. 1 (2025): bit-Tech
Publisher : Komunitas Dosen Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32877/bt.v8i1.2513

Abstract

Enterprise Resource Planning (ERP) systems play a crucial role in streamlining business operations and enhancing organizational efficiency. However, their success largely depends on effective user engagement and system utilization. Despite being strategically implemented to support daily operations, many ERP systems face challenges such as technical errors, sluggish performance, inaccurate data, and poor user interfaces—factors that hinder optimal usage and reduce employee productivity. This study evaluates the success of an ERP system implemented in a financial services organization in Indonesia, focusing on employee perspectives to understand critical factors influencing system effectiveness. The DeLone and McLean Information Systems Success Model (ISSM) is employed as the theoretical framework, assessing six core constructs: System Quality, Information Quality, Use, User Satisfaction, Individual Impact, and Organizational Impact. A quantitative survey was conducted with 325 respondents selected through simple random sampling from key operational divisions. Data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) with SmartPLS 4. The results confirm that Information Quality has a significant effect on both system Use and User Satisfaction, while System Quality strongly affects User Satisfaction. Furthermore, User Satisfaction substantially influences both Use and Individual Impact. Most critically, Individual Impact has a pronounced and statistically significant influence on Organizational Impact (R² = 0.745). These findings emphasize the pivotal roles of information accuracy and user satisfaction in ensuring ERP success. The study provides valuable insights into how employee experience with ERP systems translates into broader organizational outcomes, offering practical implications for future ERP development and implementation strategies.
Co-Authors Achmad Ubaidillah Adelia Sefri Larasati1 Alifansa, Dimas Mirza Amalia, Indira S. Andre Yusuf Trisna Putra Anidew, Nadilla Anita Wulansari Artanto, Aphief Tri Asif Faroqi Asmaul Khusna Bayu Wibisono, Aryo Cahyono, Athallah Rafif Doddy Ridwandono Eristya Maya Safitri Erwan Adi Saputro Hanif Ryandhika Ginaris Iqbal Mahendra Laksmi Diana Masykuri Latief Muhammad Darriel Aqmal Aksana Nanang Haryono Nur Tsalitsna Imamah Oktaimanuella, Revinindia Pitria, Putri Ayu Riyantoko, Prismahardi Aji Safitri, Eristya Maya Virdha Rahma Aulia