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All Journal Publisia: Jurnal Ilmu Administrasi Publik Jurnal Manajemen Pelayanan Publik Indonesian Journal of Electrical Engineering and Computer Science Jurnal Ilmu Administrasi dan Pemerintahan Indonesia
Wallang, MUslimin
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Public Health Social Sciences Transportation

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E-Government services: Improving employment services in Dumai City Afrizal, Dedy; Wallang, Muslimin; Hijeriah, E Maznah; Erlianti, Dila; Yusuf, Irfan Murtadho
Publisia: Jurnal Ilmu Administrasi Publik Vol 8, No 2: Oktober 2023
Publisher : Universitas Merdeka Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26905/pjiap.v8i2.10266

Abstract

E-government in Dumai City is a manifestation of the responsibility of the Dumai local government to improve the quality of services that are presented electronically based on websites. The development of e-government is an innovation that is carried out in developing effective and efficient government administration. The Dumai City Manpower and Transmigration Office is one of the government agencies that runs e-government services in serving communities and companies to obtain employment information. The system formed to serve the job seeker community is known as the Employment Information System (SINAKER). Empirically, this system was implemented to answer several complaints from people who wanted speed of information related to job opportunities for the community. Services that are carried out manually are still not optimal, so a good step is taken to help the community openly. This article aims to look at the process of e-government services in Dumai City which aims to assist the government in maximizing service to the community, so that people can access information on job opportunities that can be accessed via the internet. The research findings that there are 3 (three) aspects in the development of e-Government through the created system. Various suggestions were given to the government to improve its services to the public.
Public Official Perception of Digital Human Resource Management in Karanganyar, Indonesia Putri Chairani, Deswita; Nugroho, Rino; Wallang, Muslimin
JIAPI: Jurnal Ilmu Administrasi Dan Pemerintahan Indonesia Vol. 6 No. 1 (2025): June
Publisher : Universitas Terbuka

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33830/jiapi.v6i1.12031

Abstract

This study investigates user perceptions of Digital Human Resource Management through the MySAPK application in Karanganyar, Indonesia, using the Unified Model of Electronic Government Adoption (UMEGA). UMEGA includes seven key variables: performance expectancy, effort expectancy, social influence, facilitating conditions, perceived risk, user attitude, and behavioral intention. The study adopts a quantitative, associative research approach, employing a survey method with a structured questionnaire for data collection. The sample consists of 124 civil servants (ASN) in Karanganyar Regency who actively use the MySAPK application. Data were analyzed using Structural Equation Modeling with Partial Least Squares (SEM-PLS) via SmartPLS 3.0. The results reveal that effort expectancy, social influence, and user attitudes significantly influence ASN perceptions and behavioral intentions toward MySAPK. In contrast, performance expectancy, facilitating conditions, and perceived risk do not significantly affect users’ behavioral intentions. Furthermore, user attitude is a mediating variable, successfully transmitting the influence of social influence and effort expectancy on behavioral intention. This study contributes to the growing literature on digital government adoption by offering empirical evidence from a local Indonesian context, highlighting the behavioral dynamics influencing civil servant engagement with digital HRM tools. The findings underscore the urgency for public sector organizations to provide reliable digital infrastructure and foster positive user attitudes and supportive environments to enhance adoption. Policymakers and system developers are advised to focus on usability, social reinforcement, and user engagement strategies to ensure the successful and sustainable implementation of digital HRM systems like MySAPK.
The acceptance and adoption of technology on government environment: a bibliometric analysis Hildawati, Hildawati; Wallang, Muslimin; Khairri Shariffuddin, Mohd Dino
Indonesian Journal of Electrical Engineering and Computer Science Vol 40, No 3: December 2025
Publisher : Institute of Advanced Engineering and Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.11591/ijeecs.v40.i3.pp1586-1597

Abstract

This study examines technology acceptance and adoption in government, particularly in the context of public service delivery, through a bibliometric analysis conducted using VOSviewer. The analysis aims to identify key research trends, thematic relationships, and emerging patterns in the field of digital governance. Data were retrieved from the Scopus database, covering publications related to the acceptance and adoption of technology in government from 2020 to 2025. The network visualization results indicate that artificial intelligence (AI), digital governance, public transport, e-health, and COVID-19 are among the dominant research themes, reflecting the rapid adoption of technology in transforming public services. The cooccurrence analysis reveals strong linkages among topics such as public health, AI, blockchain, and public trust, underscoring the increasing integration of digital technologies within governance systems. Furthermore, the overlay visualization demonstrates a thematic shift from fundamental studies on acceptance factors—such as trust, security, and digital literacy— toward implementation-oriented strategies, including digital transformation, smart governance, and public service efficiency. The findings suggest that technology adoption in public service continues to expand and diversify; however, significant challenges remain, particularly concerning data security, transparency, and citizen trust. Future research should focus on exploring the application of AI, the use of blockchain for governance, and the integration of internet of things (IoT) in smart city development to support a sustainable, efficient, and citizen-centric digital transformation in the public sector.
Comparative Discourse of Smart City and Smart Village in Asia, Case of Indonesia, Malaysia, and Japan Nugroho, Rino Ardhian; Berlian, Berlian; Wallang, Muslimin; Jamaluddin, Anif; Prakoso, Septyanto Galan; Andari, Rosita Novi
Jurnal Manajemen Pelayanan Publik Vol 10, No 1 (2026): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v10i1.67088

Abstract

Urban and rural areas worldwide face growing challenges from rapid population growth, climate change, and resource constraints. Governments are responding by adopting smart city and smart village initiatives that use technology to promote sustainable development. Yet, academic research on these topics differs markedly across countries due to distinct policy priorities, development needs, and research contexts. This study performs a comparative bibliometric analysis of smart city and smart village publications in Indonesia, Malaysia, and Japan, using Scopus-indexed data processed with VOSviewer. Results show Indonesia has effectively integrated both domains, with research evolving from a technology focus toward collaborative governance and sustainability. Japan, meanwhile, emphasizes systematic, infrastructure-driven smart city development, but its smart village studies remain disconnected from key rural issues like depopulation and aging populations. In Malaysia, smart village research predominantly centers on biomedical and public health themes rather than technology-based rural advancement, revealing a clear research gap. These findings can inform policymakers on research prioritization, guide funding toward underrepresented areas, and aid in creating balanced measurement frameworks that align global standards with local realities. Ultimately, although smart development concepts are global, their academic exploration and practical application must be adapted to each country’s unique context.
Co-Authors Anif Jamaluddin Berlian Berlian Dedy Afrizal Dila Erlianti Hijeriah, E Maznah Hildawati Hildawati, Hildawati Khairri Shariffuddin, Mohd Dino Nugroho, Rino Nugroho, Rino Ardhian Prakoso, Septyanto Galan Putri Chairani, Deswita Rosita Novi Andari, Rosita Novi Yusuf, Irfan Murtadho