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All Journal Publisia: Jurnal Ilmu Administrasi Publik JAKPP : Jurnal Analisis Kebijakan & Pelayanan Publik jurnal niara Jurnal Mirai Management Jurnal Komunikasi Profesional INVEST : Jurnal Inovasi Bisnis dan Akuntansi Jurnal Administrasi Pemerintahan Desa Jurnal Terapan Pemerintahan Minangkabau Journal of Economics and Social Sciences Global Education Journal
Dila Erlianti
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Agriculture, Biological Sciences & Forestry Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Public Health Social Sciences Other

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ANALISIS AKUNTABILITAS PELAYANAN KANTOR LURAH BUKIT TIMAH KECAMATAN DUMAI SELATAN KOTA DUMAI DALAM PELAKSANAAN PELAYANAN ADMINISTRASI KEPENDUDUKAN Erlianti, Dila
Jurnal Niara Vol. 12 No. 1 (2019)
Publisher : FAKULTAS ILMU ADMINISTRASI UNIVERSITAS LANCANG KUNING

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (298.608 KB) | DOI: 10.31849/nia.v12i1.2301

Abstract

Kelurahan as the lowest administrative government unit in the process of implementing services that come into direct contact with the community is very important in implementing service principles, both institutions that carry out services and target groups that receive administrative services in the kelurahan. The purpose of this study is to see transparency, accountability, conditional, participatory, equal rights, balance of rights and obligations and factors that influence population administration services. The research method used with a quantitative approach with a sample population with questionnaire techniques and interviews with data analysis using descriptive statistics and scale of data measurement using a rating scale. The results of the research show that the service is good enough and is influenced by participatory and equal rights in a service process as well as the factors that hinder the lack of transparency and accountability in the implementation of services.
Analisis isi komunikasi publik polri terkait mudik libur natal dan tahun baru Rulinawaty, Rulinawaty; Yudhakusuma, Dudi; Hendriarto, Prasetyono; Dila Erlianti; Rini Fitria
Jurnal Komunikasi Profesional Vol. 6 No. 1 (2022)
Publisher : Fakultas Ilmu Komunikasi Universitas dr. Soetomo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25139/jkp.v6i1.4403

Abstract

The government has decided to cancel the implementation of Community Activity Restrictions (PPKM) Level 3 in all regions, especially the State Civil Apparatus (ASN), during the 2021 Christmas and New Year holidays of 2022. State Civil Apparatuses (ASN) are not allowed to take leave or leave the area during Sunday national holidays, both before and after Christmas and New Year. The purpose of this research is to find out how Polri's public communication is related to the 2021 Christmas and New Year's holiday homecoming for 2022. The method used is Krippendorff content analysis which is carried out through digital observations on the Instagram account of the Indonesian National Police @divisihumaspolri for the period 1 December 2021 to 20 December 2021. The results of this study indicate that public communication carried out by the National Police through Instagram @divisihumaspolri is dominated by messages containing benefits for security and safety during the Christmas and New Year's 2022 holidays during the Covid-19 pandemic.
Kepuasan Pelanggan pada Hotel Comforta Dumai E. Maznah Hijeriah; Dila Erlianti; Sopyan Sopyan
Jurnal Mirai Management Vol 8, No 2 (2023)
Publisher : STIE AMKOP

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/mirai.v8i2.5295

Abstract

Hotel merupakan sebuah solusi penting bagi masyarakat yang sering berpergian atau melakukan kegiatan di kota lain dan memerlukan tempat menginap. Hotel Comforta Dumai menjadi wujud pemenuhan kebutuhan akan jasa hotel di Kota Dumai. Hotel Comforta menyediakan akomodasi dan pelayanan profesional dengan fasilitas yang lengkap dengan mengedepankan kenyamanan konsumen serta menjangkau seluruh lapisan masyarakat. Hasil observasi ditemukan kurang tercapainya target penjualan dan masih tingginya harga produk yang ditawarkan oleh Hotel Comforta Dumai. Penelitian menggunakan pendapat Lupiyoadi (2001) melihat kepuasan pelanggan melalui kualitas produk, kualitas pelayanan, emosional, harga, dan biaya. Sampel pada penelitian ini sejumlah 100 orang, Teknik pengambilan sampel karyawan menggunakan sampling jenuh dan untuk pelanggan menggunakan sampling insidental. Teknik pengumpulan data wawancara dan angket. Analisa data menggunakan metode statistik deskriptif. Temuan penelitian berada pada kategori puas. Faktor pendukung ialah terdapatnya kualitas produk dan kualitas pelayanan, sedangkan faktor penghambat kurangnya kesesuaian harga dan kurangnya faktor emosional. Kata Kunci : Kepuasan Pelanggan, Hotel, Layanan.
Persepsi Masyarakat Terhadap Kualitas Pelayanan Di UPT Puskesmas Medang Kampai Kota Dumai Lilis Wahyuni; Dila Erlianti
Jurnal Niara Vol. 17 No. 2 (2024): September
Publisher : FAKULTAS ILMU ADMINISTRASI UNIVERSITAS LANCANG KUNING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31849/niara.v17i2.22342

Abstract

Penelitian ini bertujuan untuk menganalisis persepsi masyarakat terhadap kualitas pelayanan di UPT Puskesmas Medang Kampai Kota Dumai dengan menggunakan lima dimensi kualitas layanan yang dikemukakan oleh Zeithaml, Berry, dan Parasuraman (1990), yaitu tangibility (berwujud), reliability (keandalan), responsiveness (daya tanggap), assurance (jaminan), dan empathy (empati). Penelitian ini menggunakan pendekatan kualitatif dengan desain studi kasus, yang melibatkan wawancara mendalam dan observasi partisipatif sebagai metode pengumpulan data. Hasil penelitian menunjukkan bahwa terdapat beberapa aspek pelayanan yang perlu diperbaiki untuk meningkatkan persepsi positif masyarakat. Pada dimensi tangibility, ditemukan bahwa kelengkapan peralatan medis dan non-medis serta ketersediaan informasi visual tentang layanan Puskesmas masih belum memadai. Pada dimensi reliability, ketepatan waktu pelayanan dan konsistensi dalam memberikan diagnosis serta pengobatan yang tepat juga masih menjadi masalah utama. Selain itu, pada dimensi empathy, kemampuan tenaga medis dalam memahami keluhan dan kebutuhan pasien belum optimal. Rekomendasi perbaikan meliputi peningkatan kelengkapan peralatan medis dan non-medis, penyediaan informasi visual yang memadai, pengurangan waktu tunggu pasien, peningkatan konsistensi dalam diagnosis dan pengobatan, serta peningkatan empati tenaga medis melalui pelatihan komunikasi dan pelayanan pelanggan. Implementasi rekomendasi ini diharapkan dapat meningkatkan kualitas pelayanan di UPT Puskesmas Medang Kampai dan meningkatkan kepuasan serta kepercayaan masyarakat terhadap layanan kesehatan yang diberikan
E-Government services: Improving employment services in Dumai City Afrizal, Dedy; Wallang, Muslimin; Hijeriah, E Maznah; Erlianti, Dila; Yusuf, Irfan Murtadho
Publisia: Jurnal Ilmu Administrasi Publik Vol 8, No 2: Oktober 2023
Publisher : Universitas Merdeka Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26905/pjiap.v8i2.10266

Abstract

E-government in Dumai City is a manifestation of the responsibility of the Dumai local government to improve the quality of services that are presented electronically based on websites. The development of e-government is an innovation that is carried out in developing effective and efficient government administration. The Dumai City Manpower and Transmigration Office is one of the government agencies that runs e-government services in serving communities and companies to obtain employment information. The system formed to serve the job seeker community is known as the Employment Information System (SINAKER). Empirically, this system was implemented to answer several complaints from people who wanted speed of information related to job opportunities for the community. Services that are carried out manually are still not optimal, so a good step is taken to help the community openly. This article aims to look at the process of e-government services in Dumai City which aims to assist the government in maximizing service to the community, so that people can access information on job opportunities that can be accessed via the internet. The research findings that there are 3 (three) aspects in the development of e-Government through the created system. Various suggestions were given to the government to improve its services to the public.
Unlocking E-Government Success: Key Factors Driving E-Absence Adoption in Public Sector Afrizal, Dedy; Erlianti, Dila; Hijeriah, E. Maznah; Hafrida, Lis; Erinaldi, Erinaldi; Luthfi, Ahmad
JAKPP (Jurnal Analisis Kebijakan & Pelayanan Publik) Volume 10 No. 2, Desember 2024
Publisher : Departemen Ilmu Administrasi FISIP UNHAS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31947/jakpp.v10i2.34975

Abstract

The use of e-absence for government servants is currently an innovative way to improve the efficiency of work activities in local government. The focus on how the system is implemented and used by government servants is also important to discuss. The research aims to explore how government servants intend to use the e-absence application provided by the Dumai city government. The unified theory of acceptance and use of technology (UTAUT) model is used for examining research problems in which the model has been modified to include a new variable, attitude. This study used a quantitative approach and quota sampling technique that included 100 respondents, all of whom were government servants working for different Dumai government agencies. Questionnaires were distributed using Google forms, with questions adapted from previous research. The study showed that performance expectancy, social influence, and attitude are all significantly and positively connected to intention to use e-absence dan effort expectation and social impact are not significantly and negatively to the intention to use e-absence. Several recommendations for theoretical advancement and the development of the e-attendance system itself have been provided.
Analisis Pelayanan Publik Pada UPT.Pengelolaan Perhubungan Wilayah I Dinas Perhubungan Provinsi Riau Erlianti, Dila; Wahyuni, Lilis; RIA, ERA KACHINTA
JURNAL TERAPAN PEMERINTAHAN MINANGKABAU Vol 4 No 2 (2024): Juli - Desember 2024
Publisher : Institut Pemerintahan Dalam Negeri (IPDN) Kampus Sumatera Barat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33701/jtpm.v4i2.4662

Abstract

Public services are indicators of government performance in providing services to the community. This research aims to analyze the quality of public services at the Regional I Transportation Management UPT of the Riau Province Transportation Service, especially in the transportation sector. The research method uses a qualitative approach with data collection techniques in the form of interviews, observation, and documentation. This research evaluates service quality using five indicators: reliability, responsiveness, assurance, attention, and tangible. The research results show that UPT Transportation Management Region I has several advantages in terms of reliability and responsiveness of officers. However, there are several significant weaknesses such as the lack of adequate waiting rooms, special lanes for people with disabilities, and notification sirens. The absence of these facilities has an impact on passenger discomfort and reduces public confidence in the services provided. Reliability, most passengers feel that the service promised by officers is good enough, yet there is still a need for improvement in time management and clarity of service schedules. Responsiveness, officers show a willingness to help passengers, but communication between officers needs to be improved, especially during busy conditions. Guarantees, the knowledge and competence of officers are considered adequate, but further training is still needed. The main shortcomings lie in the tangible aspects and attention to passengers, such as the lack of adequate waiting rooms and special lanes for the disabled. The conclusion of this research emphasizes the need for improvements in tangible aspects and attention to improve the quality of public services. The recommendations given include the provision of waiting rooms, special disability lanes, and health clinics, as well as communication tools and notification sirens. It is hoped that with these improvements, the quality of public services at UPT Transportation Management Region I can improve significantly and meet community expectations.
Public Service: Health Service Satisfaction at Dumai City Hospital Hijeriah, E Maznah; Erlianti, Dila; Shaliza, Fara; Sofyan, Sofyan; Afrizal, Dedy
INVEST : Jurnal Inovasi Bisnis dan Akuntansi Vol. 4 No. 2 (2023): INVEST : Jurnal Inovasi Bisnis dan Akuntansi
Publisher : Lembaga Riset dan Inovasi Al-Matani

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55583/invest.v4i2.553

Abstract

Dumai City Hospital activities center on community satisfaction. Improving the quality of health services is accomplished by enhancing the elements whose goal is to promote patient satisfaction. Several issues were discovered throughout its deployment, which became essential notes in carrying out its community activities. As a result, the purpose of this research is to examine service implementation, community satisfaction, and the effect of service on community satisfaction at the Dumai City Hospital. The study used a quantitative technique with 164 respondents and data analysis, especially descriptive statistics. The study's findings revealed that there was an impact of service on community satisfaction at the Dumai City Hospital. The advice given is to enhance the guaranteed waiting time for services that will be provided to patients, particularly in the acts of doctors at the Outpatient Polyclinic, in order to prevent complaints from the public due to the long wait to be serviced by a doctor. Furthermore, continue to enhance the skills of all staff so that they can better serve the community.
Public Perception of Family Hope Program (PKH) Assistance in Overcoming Poverty in Dumai City Handayani, Fitri; Sobirin, Sobirin; Pratiwi, Sulis; Erlianti, Dila
Journal of Economics and Social Sciences (JESS) Vol. 4 No. 1 (2025): Journal of Economics and Social Sciences (JESS)
Publisher : CV. Civiliza Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59525/jess.v4i1.718

Abstract

This study aims to examine how the community views the implementation of the Family Hope Program (PKH) in an effort to reduce poverty in Dumai City. PKH is a form of conditional social assistance from the government that focuses on improving the welfare of underprivileged families, especially in the fields of education, health, and social. The research method used is qualitative with data collection techniques through in-depth interviews with five informants who are beneficiaries of the program. The research findings show that the majority of the community has a positive response to this program because the cash assistance provided is very helpful in meeting basic needs, especially in supporting children's education. However, there are a number of obstacles, such as the suboptimal determination of the target recipients of assistance and the lack of programs that support family economic empowerment. The community hopes that the implementation of PKH in the future will not only be consumptive, but also be able to encourage economic independence through skills training or assistance for productive businesses. Thus, this program can have a more significant and sustainable impact in overcoming poverty.
Evaluasi Pelaksanaan Program Pelatihan Kerja Pada Dinas Tenaga Kerja Kota Dumai Dila Erlianti; Dinda Ervita; Dwi Maharani; Husnul Khotimah Lestari; Hartono Saputra Siagian
Jurnal Administrasi Pemerintahan Desa Vol. 6 No. 1 (2025): Maret
Publisher : Indonesian Journal Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47134/villages.v6i1.242

Abstract

Tingkat pengangguran yang tinggi di Indonesia menimbulkan masalah serius di bidang ketenagakerjaan serta memengaruhi stabilitas sosial dan ekonomi. Jumlah angkatan kerja yang terus bertambah tanpa diimbangi penciptaan lapangan kerja, diperburuk oleh krisis ekonomi, membuat persoalan ini semakin kompleks. Sebagai solusi, pemerintah merancang kebijakan strategis, salah satunya melalui program pelatihan kerja untuk meningkatkan daya saing dan keterampilan tenaga kerja. Penelitian ini berfokus untuk mengevaluasi pelaksanaan program pelatihan kerja yang diselenggarakan oleh DISNAKER Kota Dumai dalam meningatkan kapasitas dan kompetensi pencari kerja di Kota Dumai. Penelitian ini menggunakan pendekatan kualitatif yang direpresentasikan dengan teknik pengumpulan data melalui wawancara dan dokumentasi. Hasil penelitian menunjukkan bahwa indikator efisiensi, responsivitas, dan ketepatan pelaksanaan program telah berjalan cukup baik. Namun, efektivitas, kecukupan, dan pemerataan belum mencapai hasil yang optimal karena keterbatasan kapasitas pelatihan dan rendahnya capaian target
Co-Authors Ahmad Luthfi Anggasta, Giovany Dedy Afrizal Dinda Ervita Dudi Yudhakusuma Dwi Maharani E. Maznah Hijeriah Erinaldi, Erinaldi Fitri Handayani Hafrida, Lis Hanum, Faridah Hartono Saputra Siagian Hendriarto, Prasetyono Hijeriah, E Maznah Hijeriah, E. Maznah Husnul Khotimah Lestari Khairunnisa, Naya Lilis Wahyuni Lilis Wahyuni, Lilis Lukman Samboteng & Rulinawaty Kasmad Pratiwi, Sulis RIA, ERA KACHINTA Rini Fitria Shaliza, Fara Sobirin Sobirin Sofyan Sofyan Sopyan Sopyan Wagimin Wagimin, Wagimin Wallang, MUslimin Yusuf, Irfan Murtadho