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All Journal Jurnal Manajemen Informasi Kesehatan Indonesia (JMIKI) Edukasi Masyarakat Sehat Sejahtera (EMaSS)
Andi Suhenda
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Computer Science & IT Dentistry Health Professions Medicine & Pharmacology Nursing Public Health

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Gambaran Waktu Tunggu Pada Pelayanan Rawat Jalan dan Tingkat Kepuasan Pasien Peserta BPJS di RSU Prasetya Bunda Tasikmalaya Andi Suhenda; Anjani, Santi Puspa
Jurnal Manajemen Informasi Kesehatan Indonesia (JMIKI) Vol 12 No 2 (2024)
Publisher : Asosiasi Perguruan Tinggi Rekam Medis dan Informasi Kesehatan Indonesia- APTIRMIKI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33560/jmiki.v12i2.666

Abstract

Background: Service waiting time is the time a person takes to receive health services from registration to entering the doctor's examination room. The availability of services, identified by the short patient waiting time, is one of the characteristics of the quality of health services, the quality of health services refers to the dimensions of the quality of health services, which in turn results in patient satisfaction. Research Methods: This type of research is quantitative research with a descriptive approach to the sampling technique used, namely Incidental Sampling. The total population is 30,075 and the number of samples in this study is 100 respondents calculated using the slovin formula. Research Results: The results of the research on waiting time in outpatient services as many as 86 respondents (86%) were in accordance with the standards and as many as 14 respondents (14%) did not comply with the standards. The results showed that patient satisfaction out of 100 respondents to outpatient services in general, all service dimensions were included in the satisfaction category, with the percentage of patients who were satisfied as many as 84 respondents (84%) and patients who were dissatisfied as many as 16 respondents (16 %). Conclusion: The waiting time for outpatient services is more in accordance with the standards, and for the patient satisfaction of BPJS participants in outpatient services, in general, the patients are satisfied. Keywords: Patient Satisfaction, Outpatient, Waiting Time.
PELATIHAN MOBILE JKN UNTUK OPTIMALISASI AKSES PELAYANAN KESEHATAN DI KECAMATAN TARAJU KABUPATEN TASIKMALAYA Ari Sukawan; Andi Suhenda; Dedi Setiadi; Ida Sugiarti; Fery Fadly; Dewi Lena Suryani; Wahyuni, Ida; Fajar Yunita Sari; Ayu Rahayu Lestari; Ulfah Fauziah; Neli Puspitasari
Edukasi Masyarakat Sehat Sejahtera (EMaSS) : Jurnal Pengabdian kepada Masyarakat Vol. 7 No. 1 (2025): Januari
Publisher : Poltekkes Kemenkes Tasikmalaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37160/emass.v7i1.542

Abstract

Mobile JKN merupakan inovasi teknologi untuk mendekatkan akses layanan kesehatan kepada masyarakat. Teknologi yang baik adalah yang mudah dipahami, dijangkau, dan dapat dimanfaatkan secara optimal. Literasi digital masyarakat menjadi salah satu factor layanan digital tidak tersampaikan secara efektif. Pelatihan kepada para kader merupakan upaya mendekatkan teknologi kepada masyarakat khususnya pemanfaatan teknologi Mobile JKN. Kegiatan pengabdian kepada masyarakat melalui pemberian pelatihan khusus ini telah dilaksanakan oleh Tim Pengabdian Bina Wilayah Prodi DIII RMIK Poltekkes Kemenkes Tasikmalaya kepada 20 kader di Kecamatan Taraju Kabupaten Tasikmalaya. Pelatihan disampaikan melalui kegiatan ceramah, tutorial, dan konsultasi teknis. Evaluasi kegiatan dilakukan dengan pemberian 10 soal pre dan post test kepada peserta. Diperoleh 30% peningkatan pengetahuan kader yang awalnya cukup menjadi baik. Sebanyak 65% kader mencapai peningkatan skor rata-rata 1 poin. Akses layanan Kesehatan sebenarnya sangat dekat melalui peningkatan pengetahuan melalui pelatihan ini. Namun, diperlukan kontinuitas kegiatan tetap diperlukan terhadap update teknologi mobile JKN yang lebih advance (maju/canggih) kepada masyarakat. Disamping itu juga diperlukan adanya pengukuran pengalaman dalam pemanfaatan mobile JKN dari masyarakat.
Co-Authors Anjani, Santi Puspa Ari Sukawan Ayu Rahayu Lestari Dedi Setiadi Dewi Lena Suryani Fajar Yunita Sari Fery Fadly Ida Sugiarti Ida Wahyuni Neli Puspitasari Ulfah Fauziah