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All Journal GEMBIRA (Pengabdian Kepada Masyarakat) Management Studies and Business Journal
Satria, Galih
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KAMPANYE EDUKASI KESELAMATAN BERKENDARA PADA PERLINTASAN SEBIDANG Satria, Galih; Oktaria, Dhina Setyo; Prodjodjowati, Ika Setyorini; Prasetiyo, Alfian Yuda
Jurnal Gembira: Pengabdian Kepada Masyarakat Vol 2 No 05 (2024): OKTOBER 2024
Publisher : Media Inovasi Pendidikan dan Publikasi

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Abstract

Tujuan kegiatan pengabdian masyarakat ini adalah meningkatkan kesadaran kepada warga masyarakat dengan memberikan pemahaman akan peraturan berkendara beserta rambu lalu lintas, marka, isyarat lampu dan suara pada perlintasan sebidang jalur kereta api. Kegiatan dilakukan dengan kampanye edukasi keselamatan berkendara pada jalur perlintasan sebidang. Kegiatan pengabdian masyarakat dilakukan dengan kampanye edukasi keselamatan dan sosialisasi kepada warga masyarakat sekitar. Pelaksanaan kegiatan dilaksanakan satu hari dengan mengikutsertakan warga kampung Ponggalan Yogyakarta, dan Dosen PPI Madiun. Tahapan kegiatan pengabdian masyarakat meliputi kampanye edukasi keselamatan berkendara dan sosialisasi kepada warga masyarakat yang sering melintasi jalur perlintasan sebidang kereta api.
STATISTICAL ANALYSIS OF BIASED TRAIN PASSENGER SATISFACTION USING THE SERVQUAL METHOD Oktaria, Dhina Setyo; Budiarto, Balla Wahyu; Satria, Galih
Management Studies and Business Journal (PRODUCTIVITY) Vol. 2 No. 6 (2025): Management Studies and Business Journal (PRODUCTIVITY)
Publisher : Penelitian dan Pengembangan Ilmu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62207/w445b872

Abstract

This study aims to analyze the level of satisfaction of train passengers using the Servqual method, which includes five dimensions: tangibles, reliability, responsiveness, assurance, and empathy. The study population was passengers of the Bias Madiun-Solo train with a sample of 100 respondents selected using bootstrap sampling techniques. Data were collected through a Likert-based questionnaire and analyzed using descriptive methods and gap analysis. The results showed the highest satisfaction score in the Assurance dimension (4.08) and the lowest in Reliability (3.90), indicating the need for improvements in the timeliness and accuracy of information. Recommendations for improvement include improving physical facilities, staff training, and optimizing information systems. This study contributes to PT Kereta Api Indonesia in improving service quality and passenger satisfaction, as well as being a reference for further research related to railway transportation.
Co-Authors Alfian Yuda Prasetiyo Budiarto, Balla Wahyu Oktaria, Dhina Setyo Prodjodjowati, Ika Setyorini