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All Journal JURNAL KEBIDANAN KESTRA (JKK) Jurnal Kesmas dan Gizi (JKG) JURNAL FARMASIMED (JFM)
Romauli Anna Teresia Marbun
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Medicine & Pharmacology Public Health

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Journal : Jurnal Kesmas dan Gizi (JKG)

 1 
Relationship Between Dental and Oral Health Services in Dental Polyclinic to Patient Satisfaction in Community Health Centerpasar Gambir Kota Tebing Tinggi 2025 Naro Ida Sari G. Manihuruk; Romauli Anna Teresia Marbun; Novita Br Ginting Munthe
JURNAL KESMAS DAN GIZI (JKG) Vol. 8 No. 1 (2025): Jurnal Kesmas dan Gizi (JKG)
Publisher : Fakultas Kesehatan Masyarakat Institut Kesehatan Medistra Lubuk Pakam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35451/dq2hmr71

Abstract

Patient visits to obtain dental and oral health services have decreased significantly in recent years in carrying out dental and oral examinations with Patient Satisfaction at the Pasar Gambir Health Center, Tebing Tinggi City. The purpose of this study was to describe and analyze the relationship between dental and oral health services and patient satisfaction at the Pasar Gambir Health Center, Tebing Tinggi City. This type of research is quantitative research using a cross-sectional design. Descriptive research is research directed at describing or describing a condition in a community or society. The population in this study were patients with patient satisfaction at the Pasar Gambir Health Center, Tebing Tinggi City in August-October 2024. The sample in this study was patients at the Pasar Gambir Health Center, Tebing Tinggi City, totaling 65 people. This study will be conducted from November 2024 to April 2025. The level of patient satisfaction is generally in the moderate to high category, but service improvements are still needed in terms of physical facilities and time management. There is a significant relationship between all dimensions of SERVQUAL (tangibles, reliability, responsiveness, assurance, and empathy) with the level of patient satisfaction. The conclusion is that there is a relationship between the level of patient satisfaction from the aspects of tangibles, reliability, responsiveness, assurance, and empathy towards dental and oral health services with patient satisfaction at the Pasar Gambir Health Center, Tebing Tinggi City.
The Influence of Inpatient Service Quality on Patients' Decisions to Go Home at Their Own Request (Paps) at The Mayjen H.A Thalib Regional Hospital, Sungai Penuh City Putri, Puji Audina; Romauli Anna Teresia Marbun; Tati Murni Karokaro
JURNAL KESMAS DAN GIZI (JKG) Vol. 8 No. 1 (2025): Jurnal Kesmas dan Gizi (JKG)
Publisher : Fakultas Kesehatan Masyarakat Institut Kesehatan Medistra Lubuk Pakam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35451/3nn67r29

Abstract

"Discharge at Own Request (PAPS)" is one of the indicators used to assess the quality of inpatient care services. Based on direct interviews with several PAPS patients in the inpatient ward of a particular regional public hospital (RSUD), several factors were identified as triggers for their decision to leave, including the waiting time for treatment and the condition of the treatment room and walls, which appeared uncomfortable—especially for patients who did not yet have a BPJS National Health Insurance) card.The high incidence of patients discharging themselves at their own request (PAPS) has an impact on the hospital, including a potential decrease in service efficiency, as indicated by a reduction in the length of stay (LOS). This study aims to identify and analyze the influence of inpatient service quality on the decision of patients to discharge themselves at their own request (PAPS) at RSUD Mayjen H.A. Thalib, Sungai Penuh City, in 2025.This is a quantitative study using a cross-sectional study design. The research was conducted at RSUD Mayjen H.A. Thalib, Sungai Penuh City, from November 2024 to April 2025. The sample consisted of 125 patients hospitalized in the inpatient ward of RSUD Mayjen H.A. Thalib, Sungai Penuh City. The sampling technique used was accidental sampling.The research findings indicate a correlation between patient satisfaction—based on the aspects of tangibles, reliability, Responsiveness , assurance, and empathy—and the decision to discharge themselves at their own request (PAPS) at RSUD Mayjen H.A. Thalib, Sungai Penuh City, in 2025. Therefore, it is recommended that regular training be provided to all medical personnel and hospital staff to enhance their competence and ability to deliver optimal healthcare services.
Co-Authors Friska Novita Pasaribu Kristian Cahayani Zebua Lenni Rismayanti Munthe, Novita Br Ginting Naro Ida Sari G. Manihuruk Novidawati Br Situmorang Octavian Ashido Nababan Putri, Puji Audina Ratih Anggraeni Ratih Anggraeni Sihombing, Yanna Rotua Tati Murni Karokaro