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All Journal CONSEN: Indonesian Journal of Community Services and Engagement Tatar Pasundan: Jurnal Diklat Keagamaan
Fajar, Kurnia
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Religion Humanities Computer Science & IT Education Engineering Environmental Science Languange, Linguistic, Communication & Media Physics Social Sciences Other

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E-SERVICE QUALITY AND E-RECOVERY SERVICE: EFFECTS ON PERCEIVED VALUE AND LOYALTY INTENTION OF DANA APPLICATION USERS Gaffar, Mohammad Rizal; Fajar, Kurnia; Suryana, Marceilla; Febrianty, Ilma Amilia; Susanto, Eko
Tatar Pasundan: Jurnal Diklat Keagamaan Vol 17, No 2 (2023): Tatar Pasundan: Jurnal Diklat Keagamaan
Publisher : Balai Diklat Keagamaan Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38075/tp.v17i2.381

Abstract

DANA is one of the electronic-based financial applications that supports non-cash transactions. It has the second-largest total users in Indonesia. However, users have complained about this application's quality of service and recovery. This research aims to determine the mediating effect of perceived value on e-service quality and e-recovery service towards loyalty intention. This research uses a quantitative method with a purposive sampling technique. The sample in this research is 164 respondents. PLS-SEM is used to analyze the model. The results of this research indicate that e-service quality has a direct and significant effect on perceived value. E-recovery service does not have a direct positive and significant effect on perceived value. Furthermore, there is no mediating effect of perceived value on e-service quality and e-recovery service towards loyalty intention. Keywords: e-service quality; e-recovery service; loyalty intention; perceived value
Implementation of an Asset Security System Mushola Nurul Hidayah Kab. Bogor: Penerapan Sistem Pengaman Aset Mushola Nurul Hidayah Kab. Bogor Pratama Putri, Galuh Ika; Fajar, Kurnia; Sunardi, Sunardi; Rozak, Ojak Abdul Rozak; Hafidh Arief, Muhamad
CONSEN: Indonesian Journal of Community Services and Engagement Vol. 4 No. 1 (2024): Consen: Indonesian Journal of Community Services and Engagement
Publisher : Institut Riset dan Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57152/consen.v4i1.1365

Abstract

Tingkat kriminal di Indonesia semakin besar termasuk di daerah Jawa Barat dengan jumlah 29.485 pada tahun 2022. Maka dari itu dilakukan sebuah kegiatan Pengabdian kepada Masyarakat pada mushola Nurul Hidayah yang belum terdapat sistem pengaman aset untuk mengurangi tindak kriminalitas dengan cara memanfaatkan teknologi IoT (Internet of Thing). Sistem pengaman aset ini berupa Acces Door Lock dengan sumber tegangan dari PLTS sebesar 12 VDC yang dibutuhkan oleh alat untuk mengoprasikan alat pengaman aset. Cara pengoprasian alat ini terdapat tiga cara diantaranya kartu akses, pin dan sidik jari. Tahapan yang dilaksanakan selama kegiatan PkM meliputi survei lokasi, kemudian menyiapkan alat dan bahan serta desain sistem untuk proses implementasi pada Mushola. Dengan hasil kegiatan PkM yang telah terlaksanakan, dapat diharapkan membantu warga mengamankan aset di Mushola.
Co-Authors Eko Susanto Febrianty, Ilma Amilia Gaffar, Mohammad Rizal Hafidh Arief, Muhamad Ojak Abdul Rozak Pratama Putri, Galuh Ika Sunardi Sunardi Suryana, Marceilla