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All Journal Khizanah al-Hikmah : Jurnal Ilmu Perpustakaan, Informasi, dan Kearsipan Jurnal Disrupsi Bisnis Tatar Pasundan: Jurnal Diklat Keagamaan Records Management System Journal Applied Business and Administration Journal (ABAJ) Journal of Tourism, Hospitality and Travel Management (JTHTM)
Gaffar, Mohammad Rizal
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Religion Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Library & Information Science Social Sciences

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E-SERVICE QUALITY AND E-RECOVERY SERVICE: EFFECTS ON PERCEIVED VALUE AND LOYALTY INTENTION OF DANA APPLICATION USERS Gaffar, Mohammad Rizal; Fajar, Kurnia; Suryana, Marceilla; Febrianty, Ilma Amilia; Susanto, Eko
Tatar Pasundan: Jurnal Diklat Keagamaan Vol 17, No 2 (2023): Tatar Pasundan: Jurnal Diklat Keagamaan
Publisher : Balai Diklat Keagamaan Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38075/tp.v17i2.381

Abstract

DANA is one of the electronic-based financial applications that supports non-cash transactions. It has the second-largest total users in Indonesia. However, users have complained about this application's quality of service and recovery. This research aims to determine the mediating effect of perceived value on e-service quality and e-recovery service towards loyalty intention. This research uses a quantitative method with a purposive sampling technique. The sample in this research is 164 respondents. PLS-SEM is used to analyze the model. The results of this research indicate that e-service quality has a direct and significant effect on perceived value. E-recovery service does not have a direct positive and significant effect on perceived value. Furthermore, there is no mediating effect of perceived value on e-service quality and e-recovery service towards loyalty intention. Keywords: e-service quality; e-recovery service; loyalty intention; perceived value
Trust, Performance, and Value: Predicting Student Intentions to Adopt Digital Record Applications Gaffar, Mohammad Rizal; Pramono, Tangguh Dwi; Sutisna, Mamun; Sayuti, Abdul Malik; Setyoningrum, Ari Ani Dyah
Khizanah al-Hikmah : Jurnal Ilmu Perpustakaan, Informasi, dan Kearsipan Vol 12 No 2 (2024): December
Publisher : Program Studi Ilmu Perpustakaan UIN Alauddin

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24252/kah.v12i2a8

Abstract

This study examined the factors influencing student's intentions to adopt digital record applications in higher education, with a focus on performance expectancy, trust, effort expectancy, and perceived value. The research employed a quantitative approach, utilizing a survey of 243 undergraduate students in Bandung, Indonesia, to assess these factors. The results revealed that performance expectancy was the most significant predictor of students' adoption intentions, confirming that students were motivated to adopt digital tools that they believe will enhance their academic performance. Trust also played a crucial role, particularly in the context of data security and privacy, which were significant concerns in educational technology adoption. Interestingly, effort expectancy, which refers to the ease of use of digital applications, did not significantly influence adoption intentions, likely due to the increasing digital literacy among students. Perceived value was found to have a positive but less pronounced effect on adoption intentions. These findings suggested that the UTAUT framework, commonly used in technology adoption studies, may need to be adapted to incorporate demographic and contextual factors, especially trust-related variables, in environments where data privacy is critical. The study also has practical implications for educational institutions and policymakers. To encourage the adoption of digital record applications, institutions should emphasize the academic performance benefits of these tools and implement trust-building strategies, such as robust data security measures.
Disentangling Digital Influences on Tourist Behavior: The Role of Trust and Destination Image in the Social Media Era Sutrisno, Rivan; Rafdinal, Wahyu; Septyandi, Chandra Budi; Gaffar, Mohammad Rizal; Susanto, Eko
Journal of Tourism, Hospitality and Travel Management Vol. 2 No. 2 (2024)
Publisher : Integrasi Sains Media

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58229/jthtm.v2i2.318

Abstract

The rise of social media has reshaped how tourists perceive, evaluate, and decide upon travel destinations. This study investigates the direct effects of influencer credibility, content quality, visual aesthetics, and social engagement on tourist trust, destination image, and visit intention. Drawing upon a cross-sectional survey of 232 Indonesian social media users, the proposed structural model was tested using Partial Least Squares Structural Equation Modeling (PLS-SEM). The results reveal that influencer credibility and visual aesthetics are key drivers of tourist trust, while content quality and visual aesthetics significantly shape destination image. Tourist trust also plays a central role by directly influencing both destination image and visit intention. These findings offer theoretical insight into the psychological mechanisms underlying digital persuasion in tourism and provide actionable strategies for destination marketers and content creators to enhance engagement and conversion through credible and aesthetically compelling influencer content.
Design of Incoming and Outgoing Letter Applications Based on Microsoft Access at PT Pos Indonesia (PERSERO) Putri, Tarissa Aulia Dwi; Gaffar, Mohammad Rizal
Records Management System Journal Vol. 2 No. 2 (2024): Practical Implementation of Web, Android, and Access-Based Information Systems
Publisher : Ebiz Prima Nusa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62201/0kqn3k64

Abstract

Pos Indonesia is a State-Owned Enterprise (BUMN) that takes part in courier services, logistics, and financial transactions that make PT Pos Indonesia (Persero). The output of the Electronic Service Note (NDE) digital application used today has not met the needs of weekly and monthly reporting, the digital application used has not been grouped based on the needs of weekly and monthly reports at PT Pos Indonesia (Persero). There are still ambiguous names of senders and recipients of letters because the old position account and the new position account are not directly grouped according to the position but still use the name of the old and new account owner due to the transfer of the account owner to the new position. This makes this project a follow-up application of that output to manage Reports. The design and creation of this Microsoft Access-based information system is intended to assist the Administrative Governance Section in managing Incoming Outgoing Mail Reports. The result of this project is the creation of an incoming and outgoing mail database tool that is more effective and efficient in making weekly or monthly reporting that has been tested to users. From the results of the trial, it shows that this tool is considered very good and as needed in making weekly or monthly reporting because it is enough to import existing mail data in the NDE without the need to classify letters one by one because this tool created a database whose job is to classify letters automatically and the use of incoming and outgoing mail queries, Union queries, and crosstab queries whose job is to generate weekly or monthly reports. The results of the trial also showed that there were no obstacles in using these tools.
The Making of Storage Application for Electronic Official Document Based on Microsoft Access at Document Unit PT KAI (Persero) DAOP 2 Bandung Puspitasari, Rena; Gaffar, Mohammad Rizal
Records Management System Journal Vol. 2 No. 2 (2024): Practical Implementation of Web, Android, and Access-Based Information Systems
Publisher : Ebiz Prima Nusa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62201/08qjbe92

Abstract

The document unit of PT KAI (Persero) Daop 2 Bandung has tasks and functions in managing company documents. One of the document management activities is storage. The file storage is inefficient because it is not stored centrally, and searching in the file explorer can only be done based on the document file name, resulting in a lengthy search process. To help overcome this issue, a Microsoft Access-based official document storage application has been developed. In addition to serving as a centralized storage location, this application also facilitates quick searches, generates reports based on document types, and includes applicant data forms. The application was developed using the waterfall method, which involved requirement analysis, design, development, testing, and implementation stages. The Microsoft Access-based official document storage application has an attractive interface, is user-friendly, has fast response times, includes a security system, and most importantly, can store document data centrally within a single application. Further development may involve adding additional features.
Perancangan dan Penerapan Competency Matrix Berbasis Website pada Departemen HRBP on Produksi PT Dirgantara Indonesia Darya, Siti Rahma; Gaffar, Mohammad Rizal
Applied Business and Administration Journal Vol. 3 No. 2 (2024): Penerapan Teknologi Informasi dan Analisis Perilaku untuk Optimalisasi Bisnis d
Publisher : Ebiz Prima Nusa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62201/abaj.v3i02.347

Abstract

The HRBP Non-Production Department of PT Dirgantara Indonesia faces challenges in effectively and efficiently managing employee competency mapping. The limitations in managing employee competency information result in difficulties in identifying development needs and making decisions related to human resources. This project aims to design and implement a competency matrix-based website for the HRBP Non- Production Department of PT Dirgantara Indonesia. The primary objective of this project is to enhance the effectiveness and efficiency of managing employee competency mapping and facilitate decision-making related to human resource development by the HRBP Non-Production Department. The project adopts a system development approach based on the SDLC (System Development Life Cycle), consisting of several stages including needs analysis, system design, website development, and testing. By utilizing the SDLC methodology, this project ensures that the development of the competency matrix website in the HRBP Non- Production Department of PT Dirgantara Indonesia is conducted in a structured and systematic manner, providing a user-friendly interface. The result of this project is an effective and efficient competency matrix website for managing and presenting employee competency information. Testing conducted indicates that the system functions well.
Perancangan daan Pembuatan Company Profile Berbasis Website Menggunakan CMS Wordpress pada Kafe Kajja Korean Street Food di Garut Fadillah, Putri Natsya Nur; Gaffar, Mohammad Rizal
Applied Business and Administration Journal Vol. 2 No. 1 (2023): Pengembangan Sistem Informasi dan Optimalisasi Kinerja di Perusahaan Indonesia
Publisher : Ebiz Prima Nusa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62201/abaj.v2i1.43

Abstract

Kajja Korean Street Food is a business engaged in food and beverages. Inspired by the many fans of Korean drama films who often display the culture and culinary specialties of the country of ginseng, this is one of the backgrounds for the establishment of this Kajja Korean Street Food business. However, currently Kajja Korean Street Food only has an Instagram account to promote and introduce its food and beverage products, which is not yet effective enough to attract more consumers. Therefore, it is necessary to digitize business using a website. Kajja Korean Street Food chose to create a website-based company profile using the WordPress Content Management System (CMS). The purpose of designing and making a company profile based on this website is to attract more consumers to know about Kajja Korean Street Food products and also as a marketing content that can be used by Kajja Korean Street Food. The design stage is carried out in four stages, namely planning, analysis, design, and implementation. After that, interviews were conducted with business owners regarding the final results of the website that had been created.
Pembuatan Aplikasi Otomatisasi Kantor Formulir Spesimen Online pada Bank Woori Saudara Kantor Cabang Diponegoro Sutarno, Muhammad Fikri Haikal; Gaffar, Mohammad Rizal
Applied Business and Administration Journal Vol. 2 No. 3 (2023): Transformasi Digital dan Optimalisasi Proses Bisnis di Era Modern
Publisher : Ebiz Prima Nusa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62201/a0qsrm30

Abstract

Unit Frontliner merupakan salah satu unit dalam struktur organisasi Bank Woori Saudara KC Diponegoro. Frontliner adalah unit kerja yang paling sering mewakili perusahaan untuk bertemu, berhubungan, dan melakukan pelayanan kepada pelanggan secara langsung. Pekerjaan yang dapat dilakukan oleh Unit Frontliner yaitu penawaran produk, pembukaan rekening tabungan, penyimpanan dan penarikan dana, serta menjawab keluhan dan pertanyaan dari nasabah. Dalam proses pembukaan rekening tabungan, nasabah akan diminta untuk mengisi formulir spesimen secara manual. Formulir spesimen merupakan formulir yang berisi identitas dan sampel tanda tangan nasabah yang digunakan pada setiap layanan yang akan dilakukan. Tanda tangan ini sebagai bukti pengesahan yang akan dilakukan verifikasi pada aplikasi Core Banking System. Dalam prosesnya, Unit Frontliner akan melewati beberapa alur kerja, diantaranya yaitu mengarahkan nasabah dalam pengisian formurlir, pemeriksaan kesesuaian data, pemindaian dokumen, serta approval dan upload dokumen formulir spesimen ke dalam aplikasi. Banyaknya alur kerja dengan proses kerja yang masih manual tentunya akan memakan waktu yang tidak singkat. Oleh karena itu, diperlukan pembuatan aplikasi otomatisasi kantor formulir spesimen online yang diharapkan dapat mempersingkat waktu kerja sehingga tercapai efisiensi kerja yang lebih baik. Sistem formulir spesimen online yang dibuat yaitu dengan menggunakan beberapa aplikasi dalam Google Workspace, diantaranya yaitu Google Drive, Google Docs, Google Forms, dan Google Sheets. Dari hasil uji coba yang telah dilakukan, terbukti bahwa sistem formulir spesimen online dapat mempersingkat waktu kerja sehingga tercapai efisiensi kerja pada pelayanan dan penanganan sistem formulir spesimen online di Unit Frontliner.
Haruskah Jenjang Diploma-3 Ditingkatkan Menjadi Sarjana Terapan? Sutrisno, Rivan; Gaffar, Mohammad Rizal; Sutisna, Ma'mun; Pramono, Tangguh Dwi; Firmansyah, Yayan
Applied Business and Administration Journal Vol. 1 No. 1 (2022): Inovasi Digital dan Perilaku Konsumen dalam Pengembangan Bisnis dan Layanan Pub
Publisher : Ebiz Prima Nusa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62201/7v33gs47

Abstract

The Directorate General of Vocational Education, Ministry of Education and Culture, has begun to pay more attention to Vocational education. The real steps of the Directorate General of Vocational Education of the Ministry of Education and Culture can be seen from its two special programs, namely the D2 fast track program for SMK and the D-3 upgrade program to applied bachelor's degree. This study aims to provide a basis for one of the universities in Bandung to determine whether it is the right step to increase the D-3 level to become an Applied Bachelor. Quantitative Descriptive Analysis was conducted to provide a real picture of the condition of existing D-3 students. The results showed that the majority of students chose the D-3 level because they wanted to immediately graduate from college and then work. Meanwhile, students who enter the D-3 level because they are not accepted in the first choice occupy the lowest position on the D-3 level selection criteria indicator and are included in the assessment criteria. Therefore, there is still no urgency to increase the D-3 level to an Applied Bachelor degree from the perspective of higher education consumers, namely college students.
Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pelanggan Pengguna Aplikasi Go-Food Selama Pandemik Covid-19 (Studi pada Konsumen Kota Bandung) Vidina, Nur Suci; Chaniago, Harmon; Gaffar, Mohammad Rizal
Applied Business and Administration Journal Vol. 1 No. 1 (2022): Inovasi Digital dan Perilaku Konsumen dalam Pengembangan Bisnis dan Layanan Pub
Publisher : Ebiz Prima Nusa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62201/ktesyn06

Abstract

The Go-Food application is an application that serves online food and beverage orders made by PT Gojek Indonesia. There are several new policies made by PT Gojek Indonesia to reduce the spread of the COVID-19 pandemic, but there are still some driver partners and merchant partners who have not implemented these policies, such as there are Go-Food drivers who are inconsistent in using masks and gloves. , there is no guarantee for the cleanliness of food or beverage processing from the seller, and the company has not guaranteed the implementation of social distancing for its employees. This study aims to explain whether service quality has an influence on customer satisfaction of Go-Food application users during the COVID-19 pandemic for consumers in Bandung City. This study is a quantitative study with a descriptive method that examines the effect of service quality on customer satisfaction using the Go-Food application during the COVID-19 pandemic on consumers in the City of Bandung. The population used in this study was 912,000 people in the city of Bandung in the young age group (15-34 years) who used the Go-Food application during the COVID-19 pandemic with a total sample of 384 Go-Food consumers during the COVID-19 pandemic. young age group (15-34 years). The sampling technique used is a simple random sampling technique. The data collection technique used in this research is a survey technique through the distribution of online questionnaires via google form. The data of this study were analyzed by simple linear regression method. The results of this study indicate that there is a positive and significant effect on service quality on customer satisfaction using the Go-Food application during the COVID-19 pandemic on consumers in the city of Bandung.
Co-Authors Amy Elva Silviany Chaniago, Harmon Darya, Siti Rahma Eko Susanto Fadillah, Putri Natsya Nur Fajar, Kurnia Fauziah, Aulia Febrianty, Ilma Amilia Halimah, Rini Nur Mamun Sutisna Mohamad Ridwan Purnama, Muhamad Reza Tresna Puspitasari, Rena Putri, Tarissa Aulia Dwi Rafdinal, Wahyu Rivan Sutrisno Sayuti, Abdul Malik Septyandi, Chandra Budi Setyoningrum, Ari Ani Dyah Suryana, Marceilla Sutarno, Muhammad Fikri Haikal Sutisna, Ma'mun Sutrisno, Rivan Tangguh Dwi Pramono Vidina, Nur Suci Walidain, Cintya Tresna YAYAN FIRMANSYAH, YAYAN