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All Journal Majalah Ilmiah Dian Ilmu Sinergi International Journal of Management and Business
Ni Ketut Karwini
Unknown Affiliation
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Social Sciences

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Sharia Hotels in the Perspective of Institutional Economics, Human Resource Management and Entrepreneurship: A Comprehensive Analysis Suryani, Ni Kadek; Ni Ketut Karwini; Ida Ayu Putu Widani Sugianingrat
Sinergi International Journal of Management and Business Vol. 3 No. 4 (2025): November 2025
Publisher : Yayasan Sinergi Kawula Muda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61194/ijmb.v3i4.846

Abstract

This study aims to analyze the implementation of sharia principles in the operation of sharia hotels in Indonesia from the perspective of institutional economics, human resource management, and entrepreneurship. The research methods used are systematic literature review, which include studies from leading academic databases, namely Scopus, Google Scholar, JSTOR, and IEEE Xplore. The main findings of this study indicate that a strong institutional and regulatory structure is essential for the operation of sharia hotels, with government policy support playing a key role in ensuring compliance with sharia principles. In addition, employee training and development that focuses on Islamic values has been shown to improve service quality and customer satisfaction. Entrepreneurship in sharia hotels involves innovation and development of sharia-compliant business models, which helps improve the competitiveness and sustainability of hotels.
FAKTOR-FAKTOR YANG MEMPENGARUHI LOYALITAS KONSUMEN MELALUI KEPUASAN KONSUMEN: ANALISIS KUALITAS LAYANAN, KEPERCAYAAN MEREK, DAN PENGALAMAN KONSUMEN Ida Ayu Trisna Wijayanthi; Ni Ketut Karwini; Ni Wayan Ana Rahita Handayani; Tettie Setiyarti; Ni Ketut Laswitarni
Majalah Ilmiah DIAN ILMU Vol 25 No 1 (2025): MAJALAH ILMIAH "DIAN ILMU" OKTOBER 2025
Publisher : Sekolah Tinggi Ilmu Administrasi (STIA) Pembangunan Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37849/midi.v25i1.477

Abstract

This study aims to develop a hypothesis regarding the factors that affect consumer loyalty with the intervening role of consumer satisfaction, especially in the hospitality sector. The novelty of this study lies in the integration of three main variables, namely service quality, brand trust, and consumer experience, which are analyzed simultaneously in influencing consumer loyalty through consumer satisfaction in the hospitality sector in Indonesia. The method used is qualitative with a qualitative descriptive literature review approach. Data was collected through the review of various relevant academic articles and books, sourced from reputable databases such as Thomson Reuters, Springer, Taylor & Francis, Scopus Q2–Q4, Emerald, Elsevier, Sage, Web of Science, Sinta 2–5 Journal, DOAJ, EBSCO, Google Scholar, Copernicus, and other digital references. The analysis technique used is a comparative analysis of the results of previous research to identify similarities and differences in findings. The results of this study are that the variables of service quality, brand trust and consumer experience affect consumer loyalty, either directly or indirectly through consumer satisfaction. The limitations of this study are limited because they only use a descriptive qualitative approach based on literature review, so they do not involve empirical data directly from hospitality consumers. The findings of this study have important implications for hotel management. First, improving the quality of consistent, responsive, and empathetic service must be a priority because it has been proven to increase consumer satisfaction and loyalty.
Co-Authors Ida Ayu Putu Widani Sugianingrat Ni Ketut Laswitarni Ni Wayan Ana Rahita Handayani Setiyarti, Tettie Suryani, Ni Kadek WIjayanthi, Ida Ayu Trisna