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Rusno
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education

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Journal : Jurnal Riset Mahasiswa Manajemen (JRMM)

 1 
PENGARUH KOMPETENSI DAN DISIPLIN KERJA TERHADAP KEPUASAN PENGGUNA (DINAS KEARSIPAN DAN PERPUSTAKAAN KAB. PUNCAK JAYA) s. tiranda, yeviana; nu graha, andi; rusno
Jurnal Riset Mahasiswa Manajemen Vol. 12 No. 2 (2024): Oktober
Publisher : Fakultas Ekonomika dan Bisnis Universitas PGRI Kanjuruhan Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21067/jrmm.v12i2.13001

Abstract

Abstract This research aims to determine the effect of service quality and employee performance on user satisfaction. This research uses quantitative methods, using probability sampling techniques, namely 108 users of the Dinas Kearsipan dan Perpustakaan Kab. Puncak Jaya. The data analysis used is multiple linear regression. The research results show that competence and work discipline can increase user satisfaction, competence can increase user satisfaction, work discipline can increase user satisfaction. Suggestions to increase user satisfaction need to pay attention to emotions by prioritizing polite service, to increase competence you need to pay attention to skills by having a professional attitude and work discipline you need to pay attention to compliance with office regulations by using attributes in accordance with company regulations.
PENGARUH KUALITAS LAYANAN DAN KINERJA PEGAWAI TERHADAP KEPUASAN PENGGUNA (KEARSIPAN DAN PERPUSTAKAAN KAB. PUNCAK JAYA) maniawasi, krestina; rusno; nu graha, andi
Jurnal Riset Mahasiswa Manajemen Vol. 12 No. 2 (2024): Oktober
Publisher : Fakultas Ekonomika dan Bisnis Universitas PGRI Kanjuruhan Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21067/jrmm.v12i2.13003

Abstract

Abstract This research aims to determine the effect of service quality and employee performance on user satisfaction. This research uses quantitative methods, using probability sampling techniques, namely 104 visitors to the Dinas Kearsipan dan Perpustakaan Kab.Puncak Jaya. The data analysis used is multiple linear regression. The research results show that service quality and employee performance can increase user satisfaction, service quality can increase user satisfaction, employee performance can increase user satisfaction. Suggestions to increase user satisfaction need to pay attention to product quality with books neatly arranged in bookshelves.
PENGARUH FUNGSI PENGAWASAN TERHADAP KINERJA PEGAWAI PADA KANTOR PEKERJAAN UMUM KABUPATEN PUNCAK JAYA palinggi, yohanes; rusno; mariani manika, yuni
Jurnal Riset Mahasiswa Manajemen Vol. 13 No. 1 (2025): April
Publisher : Fakultas Ekonomika dan Bisnis Universitas PGRI Kanjuruhan Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21067/jrmm.v13i1.13010

Abstract

This study aims to analyze the effect of supervision on the performance of employees at the Office of Manpower Office of Puncak Jaya City in 2023, in terms of internal and external monitoring. This research data is obtained from the method of data presentation of the results of responses of respondents (questionnaires), as well as other research results relevant to the object under study, in this case the primary data from the government agencies Manpower Office of Puncak Jaya. The statistical analysis used in this study is simple regression analysis using SPSS 22 program. The findings of this study indicate that the supervisory variables consisting of external supervision, internal and control audits significantly influence the performance of employees of the Manpower Office of Puncak Jaya City, as evidenced by the value of significance of 0.025 <0.05.
PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN MASYARAKAT DI DISTRIK TINNGINAMBUT KABUPATEN PUNCAK JAYA tabuni, yoten; suroso, adi; rusno
Jurnal Riset Mahasiswa Manajemen Vol. 13 No. 1 (2025): April
Publisher : Fakultas Ekonomika dan Bisnis Universitas PGRI Kanjuruhan Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21067/jrmm.v13i1.13012

Abstract

This research aims to determine how much influence service quality has on the level of community satisfaction in Tinnginabut District, Puncak Jaya Regency. This study uses a quantitative approach. The subjects of this research were people who had interests in the Tinnginabut District, Puncak Jaya Regency and a sample of 96 people was taken. The data collection method uses a questionnaire. The analysis technique used is Simple Regression Analysis. Based on simple linear regression analysis, the regression equation Y= 18.347 + 0.448 is obtained. The regression coefficient value of 0.448 states that if the service quality is at the 1 unit level, then the job satisfaction value is 0.448. Based on hypothesis testing with the t test, the t-count value was 7.010 > t-table 1.986, so H0 was rejected and Ha was accepted, which means that partially there is a positive influence of service quality on community satisfaction at the Tinginnambut District office, Puncak Jaya Regency. Based on the results of the coefficient of determination test, the R value = 0.586 and the R square (R2) value is 0.343. This shows that the influence of service quality is 34.3% while the remaining 65.7% is influenced by other factors not examined in this research.
PENGARUH KESEHATAN DAN KESELAMATAN KERJA (K3) DAN LINGKUNGAN KERJA TERHADAP KINERJA KARYAWAN DENGAN KEPUASAN KERJA SEBAGAI VARIABEL MEDIASI Lolo Lembang, Sani; Mariani Manik, Yuni; rusno
Jurnal Riset Mahasiswa Manajemen Vol. 13 No. 1 (2025): April
Publisher : Fakultas Ekonomika dan Bisnis Universitas PGRI Kanjuruhan Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21067/jrmm.v13i1.13014

Abstract

Many companies pay little attention to the Occupational Health and Safety (K3) of their employees, which can cause work accidents and health problems. This can be overcome by implementing an Occupational Safety and Health (K3) program. By creating safe and comfortable working conditions, companies can achieve quality employee performance. If these two aspects are implemented properly, employees will feel satisfied. This study aims to examine and analyze the effect of K3 on employee performance, the influence of the work environment on employee performance, the role of job satisfaction in mediating the effect of K3 on employee performance, and the role of job satisfaction in mediating the influence of the work environment on employee performance. This study uses a quantitative method with an explanatory research approach. The population of this research is the employees of staff Dinas Tenaga kerja bagian kelistrikan Kabupaten Puncak Jaya. Data collection techniques used are questionnaires, interviews, and observation. The sample for this research was taken by purposive sampling, amounting to 100 manufacturing employees of staff Dinas Tenaga kerja bagian kelistrikan Kabupaten Puncak Jaya. Data analysis technique uses Partial Least Square. The variables studied were Occupational Health and Safety (K3) (X1), Work Environment (X2), Employee Performance (Y), Job Satisfaction (Z). The results of this study indicate that Occupational Health and Safety (K3) influences employee performance, work environment influences employee performance, job satisfaction mediates the effect of Occupational Health and Safety (K3) on employee performance, and job satisfaction mediates the effect of work environment on employee performance.
Co-Authors Andi Nu Graha Dianawati Suryaningtyas Lolo Lembang, Sani maniawasi, krestina Manik, Yuni Mariani mariani manika, yuni palinggi, yohanes Ropianah s. tiranda, yeviana Suroso, Adi tabuni, yoten