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Menelisik Eksistensi Restoran Lake View Kintamani Di Tengah Pandemi Covid-19 Rosmiati, Kadek Ayu Anjani; Martini, I A Oka; Gorda, A.A Ngr Oka Suryadinatha; Diwya, Ketut Gede Sri
Jurnal Pendidikan Ekonomi Undiksha Vol 13, No 2 (2021)
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/jjpe.v13i2.39930

Bali is known for its natural beauty which is a tourist attraction. One of them is Kintamani with views of Mount Batur, Lake Batur and other tourist attractions that make Kintamani visited by many tourists. The number of tourist visits to Kintamani provides opportunities for the surrounding community to open a business. PT Arminusa Wiwayuta also used this opportunity to open a restaurant with the name Lake View Kintamani Restaurant. The restaurant, which was founded in 1972, is still operating well amidst the many competitors and the Covid-19 pandemi. The existence that is still maintained is influenced by several factors, namely natural beauty, menu innovation, friendly service, and has been certified CHSE Standard by the Ministry of Tourism and Creative Economy. With these factors, of course, it cannot be separated from the internal management of human resources, so with this phenomenon the purpose of this study is to find out how the performance of employees in maintaining the existence of the Lake View Kintamani Restaurant in the midst of the Covid-19 pandemi. By using descriptive qualitative methods and data collection techniques through observation, interviews and documentation. Primary data obtained from observations and interviews, while secondary data from previous literature studies such as journals and books. Based on data analysis, the conclusion of this study is that in maintaining the existence of the Lake View Kintamani restaurant in the midst of the Covid-19 pandemi, the quality of human resources is good so as to produce superior performance, in recruiting employees more consider the skills possessed, training and evaluation are ways to develop employee performance and find out the obstacles faced. In maintaining good performance, Lake View Restaurant routinely provides motivation in the form of rewards for employees who excel.

Optimizing the Blue Ocean Strategy to Enhance Innovation, Customer Satisfaction, and Business Performance at Cafe Camellia Purnamayanti, Ida Ayu Gede Wiwik; Diwya, Ketut Gede Sri; Arnawa, Ida Bagus Ketut Surya; Dewi, Made Vera Kristanti
Jurnal Ilmiah Manajemen & Bisnis Vol 10 No 1 (2025)
Publisher : Universitas Pendidikan Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38043/jimb.v10i1.6780

This research was conducted to address the decline in revenue and profit experienced by Cafe Camellia due to decreased consumer purchasing power and increasing market competition. The study focuses on strategies to enhance business performance through product innovation, interior design improvement, and human resource management development. The research problems include identifying effective strategies to boost revenue and profit, as well as examining how the implementation of product innovation, attractive interior design, and sound HR management can improve customer satisfaction while reducing employee turnover. A mixed-methods approach was employed, combining qualitative and quantitative methods through SWOT analysis, the application of Blue Ocean Strategy, and the Design Thinking process to generate innovative and market-relevant solutions. The findings indicate that a strategic combination of customer-oriented product innovation, improvements in café layout and atmosphere, and more professional, development-focused human resource management significantly enhances customer loyalty and workforce stability, thereby contributing to increased revenue and profitability for Cafe Camellia. In conclusion, the synergy between product innovation, interior design, and human resource management serves as a key factor in addressing current business challenges and forms a strategic foundation for the future management of Cafe Camellia.

Building Loyalty Through Consumer Resonance in Using M-Banking Diwya, Ketut Gede Sri; Dewi, Made Vera Kristanti; Kumaradewi M, Ni Putu Dhanan
Journal of Management and Entrepreneurship Research Vol. 6 No. 3 (2025)
Publisher : Universitas Islam Nahdlatul Ulama Jepara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34001/jmer.2025.9.06.3-74

Objective: This study aimed to understand the determinants of Generation Z behavior in Indonesia, specifically in Bali, regarding customer loyalty using mobile banking, with consumer resonance as a mediator. Research Design & Methods: This is quantitative research with a sample of 200 respondents. Data was collected through a questionnaire and analyzed using SMARTPLS 3.0. Findings: The findings indicated that social influence and perceived quality have significant relationships with customer resonance, which, in turn, was positively related to customer loyalty. On the contrary, no significant relationship was found between perceived expectancy and customer loyalty. In an indirect relationship, the findings suggested that customer resonance does not mediate the relationship between performance expectancy and customer loyalty. Conversely, customer resonance does partially mediate the relationships between social influence and perceived quality. Implications & Recommendations: From a theoretical perspective, this study contributes to understanding the social behavioral phenomena of Generation Z within Bali. Contribution & Value Added: Based on those findings, banks need to improve their service quality and proactively interact with customers to shape and nurture strong ties with them.

Menelisik Eksistensi Restoran Lake View Kintamani Di Tengah Pandemi Covid-19 Rosmiati, Kadek Ayu Anjani; Martini, I A Oka; Gorda, A.A Ngr Oka Suryadinatha; Diwya, Ketut Gede Sri
Jurnal Pendidikan Ekonomi Undiksha Vol. 13 No. 2 (2021)
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/jjpe.v13i2.39930

Bali is known for its natural beauty which is a tourist attraction. One of them is Kintamani with views of Mount Batur, Lake Batur and other tourist attractions that make Kintamani visited by many tourists. The number of tourist visits to Kintamani provides opportunities for the surrounding community to open a business. PT Arminusa Wiwayuta also used this opportunity to open a restaurant with the name Lake View Kintamani Restaurant. The restaurant, which was founded in 1972, is still operating well amidst the many competitors and the Covid-19 pandemi. The existence that is still maintained is influenced by several factors, namely natural beauty, menu innovation, friendly service, and has been certified CHSE Standard by the Ministry of Tourism and Creative Economy. With these factors, of course, it cannot be separated from the internal management of human resources, so with this phenomenon the purpose of this study is to find out how the performance of employees in maintaining the existence of the Lake View Kintamani Restaurant in the midst of the Covid-19 pandemi. By using descriptive qualitative methods and data collection techniques through observation, interviews and documentation. Primary data obtained from observations and interviews, while secondary data from previous literature studies such as journals and books. Based on data analysis, the conclusion of this study is that in maintaining the existence of the Lake View Kintamani restaurant in the midst of the Covid-19 pandemi, the quality of human resources is good so as to produce superior performance, in recruiting employees more consider the skills possessed, training and evaluation are ways to develop employee performance and find out the obstacles faced. In maintaining good performance, Lake View Restaurant routinely provides motivation in the form of rewards for employees who excel.

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