Article Per Year (5 Year)
p-Index From 2020 - 2025
0.444
P-Index
This Author published in this journals
All Journal Jurnal Aplikasi Bisnis dan Manajemen (JABM) E-Journal ATHENA: Journal of Social Culture and Society
Dony Firman Santosa
Unknown Affiliation
Humanities Decision Sciences, Operations Research & Management Languange, Linguistic, Communication & Media Social Sciences Other

Published : 2 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search

 1 
Embracing Flexibility: Exploring the Impact and Future of Remote Work, Flextime, and the Four-Day Workweek on Productivity and Well-Being Wikansari, Rinandita; Christian Kuswibowo; Dony Firman Santosa; Athira Setira Adil
Athena: Journal of Social, Culture and Society Vol. 2 No. 4 (2024): October 2024
Publisher : CV. Media Digital Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58905/athena.v2i4.355

Abstract

The study is aimed at trend analysis, adoption, and effects of remote work, flexible schedules, and a four-day work week on performance and employee well-being; it engages in a systematic literature review methodology for data collection on several industries concerning the pros and cons of different flexible employment paradigigms. Remote working has been embraced best in knowledge-intensive industries, where it increases productivity significantly but at the same time enhances the risk of feeling isolated, and flexitime gives a good work-life balance but needs clear demarcations in the use of this flexibility to prevent over-commitment. Though the four-day work week is hardly ever adopted, experimentation has demonstrated its potential for increasing happiness and well-being in workplaces without compromising productivity. Appropriating hybrid models, deploying outcome-based performance measurement, and making training available are recommendations organizations could take on to make the most of flexible working arrangements. Hence, the study argues for personalized approaches to flexibility regarding the work at hand and the demands of the organization to ensure optimum performance and employee satisfaction
Kualitas Layanan Sebagai Determinan Kepuasan Mahasiswa Politeknik Ketenagakerjaan di Masa Pandemi COVID-19 Dony Firman Santosa; Christina Amanda Savitri; Ni Luh Putu Nia Anggraeni
Jurnal Aplikasi Bisnis dan Manajemen Vol. 8 No. 1 (2022): JABM Vol. 8 No. 1, Januari 2022
Publisher : School of Business, Bogor Agricultural University (SB-IPB)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17358/jabm.8.1.120

Abstract

The success of a university can be seen from students’ satisfaction with the services provided. Students’ satisfaction is also the key to students’ loyalty to university. This research aims to measure the level of students’ satisfaction on the service quality of Politeknik Ketenagakerjaan (Polteknaker), to identify service quality attributes that need to be improved and maintained at the Polteknaker, to analyze the effect of Polteknaker service quality on student satisfaction, and to analyze the effect of satisfaction on the loyalty of Polteknaker students. There are 100 students of Polteknaker were involved in this research. The data were collected through questionnaires and analyzed using the Customer Satisfaction Index (CSI), Importance Performance Analysis (IPA), and Structural Equational Modeling-Partial Least Square (SEM-PLS). Based on the student satisfaction index (CSI) result, the quality of Polteknaker services as a whole is 64.39% which shows students feel quite satisfied with the provided services. The results of the IPA shows that the most important indicators that should be improved are reliability, responsiveness, and assurance. Based on the results of SEM-PLS, the responsiveness and empathy have a positive and significant impact on students’ satisfaction, consequently resulting in students’ loyalty. Keywords: CSI, Empathy, IPA, Responsiveness, SEM-PLS
Co-Authors Athira Setira Adil Christian Kuswibowo Christina Amanda Savitri Ni Luh Putu Nia Anggraeni Rinandita Wikansari