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All Journal IQTISHODUNA Jurnal Teknologi dan Manajemen Informatika Jurnal Ekonomi Modernisasi Jurnal Manajemen dan Kewirausahaan (JMDK) Management and Economics Journal (MEC-J) Jurnal Riset Inspirasi Manajemen dan Kewirausahaan JOURNAL OF INFORMATION SYSTEM MANAGEMENT (JOISM) Journal of Regional Economics Indonesia Enrichment: Journal of Multidisciplinary Research and Development
Yusaq Tomo Ardianto
Fakultas Ekonomi Dan Bisnis, Universitas Merdeka Malang
Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Engineering Health Professions Social Sciences

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Analisis Pengaruh Kualitas Sistem, Kualitas Informasi dan Kualitas Layanan Platform Pembelajaran Daring terhadap Kepuasan Pengguna Firdaus, Nur Muhammad; Ardianto, Yusaq Tomo; Sisharini, Nanik
Jurnal Teknologi dan Manajemen Informatika Vol. 10 No. 1 (2024): Juni 2024
Publisher : Universitas Merdeka Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26905/jtmi.v10i1.12294

Abstract

In the digital age, the shift from sliding learning to online learning has become a must, which forces educational institutions and pupils to adapt to the dynamics of technology. Using the Zoom Meeting online learning system as one of the learning media, it shows how important technology is in organizing learning to be more accessible and flexible. Students can easily attend online lectures or seminars anytime and anywhere. The selection of samples is done using purposive sampling, by selecting samples based on certain criteria that are already defined, namely active students of the Master of Management at Merdeka Malang University who use the Zoom Meeting application as a platform to learn online, as many as 115 respondents. The study collected data by sending questionnaires to respondents through Google Forms. The data was analyzed through three different approaches: descriptive analysis, classical assumptions, and double linear regression. The results showed that the three variables, namely system quality, information quality, and service quality, have an impact on the satisfaction of Zoom users. Among the three, the quality of service was found to have the greatest impact on improving user satisfaction.
The Effect of System Quality, Information Quality, and Service Quality on User Satisfaction in the ELMAD Application in MAN 1 Malang City Utomo, Giemza Bagus Muji; Ardianto, Yusaq Tomo; Sisharini, Nanik
Enrichment: Journal of Multidisciplinary Research and Development Vol. 1 No. 10 (2024): Enrichment: Journal of Multidisciplinary Research and Development
Publisher : International Journal Labs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55324/enrichment.v1i10.79

Abstract

This research was conducted to find out how system quality, information quality, service quality, and ELMAD user satisfaction at MAN 1 Kota Malang. The quality of the information system in the ELMAD application system is the ability of the system itself, which is how much the information technology system is reliable and in accordance with the needs and expectations of its users. It can be said that users believe that the ELMAD application information system that is used is running well, they will be satisfied and feel the benefits of the information system. The population of this research is class XI students of IPS MAN 1 Kota Malang for the odd semester 2023 academic year with a total of 102 students. The sampling method used is the census method with active class stratified criteria and uses the K13 curriculum. For the sampling technique using non-probability sampling (not random). The results of this study indicate that system quality, information quality, service quality have a significant positive effect on user satisfaction of the ELMAD application at MAN 1 Malang City. The results of this study are implemented on system quality, information quality and service quality in the ELMAD application at MAN 1 Malang City which has been going well, but still needs to be improved in the use of the ELMAD application such as providing training to users in implementing a good ELMAD application, so that users maximize the operation of the application.
Analysis of the Effect of Using OT Link Application at PT. Arta Boga Cemerlang DKI Jakarta Area Utomo, Mohammad Nurrizqi Putro; Ardianto, Yusaq Tomo; Respati, Harianto
Enrichment: Journal of Multidisciplinary Research and Development Vol. 1 No. 10 (2024): Enrichment: Journal of Multidisciplinary Research and Development
Publisher : International Journal Labs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55324/enrichment.v1i10.85

Abstract

The demands of company needs are increasingly complex and require the application of appropriate information technology to help meet company needs. PT. Arta Boga Cemerlang launched the OT Link application which is used to meet company needs in accelerating the dissemination of information related to work results and important company information. The OT Link application can be used on smartphone devices with Android and iOS software, making it easier to access. This research is explanatory research, the location of this research was carried out in DKI Jakarta. The population in this study were all people who used the OT Link application with a sample size of 160 respondents. Data collection by distributing questionnaires online via social networks owned by the company. Data analysis techniques use Descriptive Statistical Analysis, Data analysis uses path analysis, and Hypothesis Testing. The results of this research are that information quality and service quality affect user satisfaction, user satisfaction has an effect on net benefits, and system quality has no affect on user satisfaction, and system quality, information quality, and service quality have no affect on net benefits through user satisfaction of the OT Link application.
ANALYSIS OF IMIS'S SUCCESS ON TEACHER PERFORMANCE AND ORGANIZATIONAL PERFORMANCE IN VOCATIONAL SCHOOLS Putra, Bima Laksana; Ardianto, Yusaq Tomo; Hidayatullah, Syarif
Journal of Information System Management (JOISM) Vol. 5 No. 2 (2024): Januari
Publisher : Universitas Amikom Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24076/joism.2024v5i2.1349

Abstract

This paper aims to analyze the factors that influence individual and organizational performance regarding the use of an Internship Management Information System (IMIS), which is named the SIM-PKL application for the internship program at SMK Negeri 11 Malang, with a framework in the DeLone and McLean Information Systems Success Model (ISSM). A quantitative method was employed, gathering data from SIM-PKL users. The sample comprised 55 respondents: 9 coordinators, 30 vocational teachers, and 16 general subject teachers. The analysis identifies key success factors, including system quality, information quality, service quality, intention to use, satisfaction, individual performance, and organizational performance. The findings align with the Delone & McLean framework, which evaluates information system success. Further analysis revealed a significant direct influence of system quality, information quality, and service quality on usage intentions and user satisfaction, while the net benefits (individual and organizational performance) were not statistically significant. Intention to use and user satisfaction are able to significantly mediate the influence of system quality, information quality, and service quality on net benefits. Intention to use and user satisfaction are important to increase system usage, enhance productivity, and positively affect performance. This study contributes to understanding SIM-PKL to guide schools in enhancing their management information systems.
Mediated Effect of Consumer Satisfaction on Online Purchase Intention: Analyzing the Precedent Influence of Media Exposure Frequency and Information Attributes Yohanes Kurniawan Jalang; Syarif Hidayatullah; Yusaq Tomo Ardianto
Jurnal Manajemen dan Kewirausahaan Vol. 13 No. 2 (2025): Desember 2025
Publisher : University of Merdeka Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26905/jmdk.v13i2.16199

Abstract

The rapid development of information and communication technology has transformed consumer behavior toward online shopping as part of a modern lifestyle. This study aims to analyze the influence of media exposure, information quality, and digital marketing on online purchase intention, with recipient satisfaction as a mediating variable. The research was conducted on Shopee users in Malang City, representing active online consumers. The population of this study includes all Shopee users in Malang, while the sample was determined using Malhotra’s formula based on the total number of observed indicators, resulting in 105 respondents. Data were collected through a structured questionnaire using a Likert scale and analyzed using path analysis with SPSS to examine direct and indirect effects among variables. The findings show that information quality and digital marketing have a positive and significant effect on recipient satisfaction, whereas media exposure has no significant effect. Furthermore, recipient satisfaction significantly influences online purchase intention and mediates the relationship between information quality, digital marketing, and purchase intention. These results highlight the critical role of satisfaction and information quality in strengthening consumer purchasing behavior in the digital marketplace.
User Attitude as a Mediating Variable in Technology Acceptance: Evidence from a Government Statistics Application Kartiko, Heru; Ardianto, Yusaq Tomo; Natsir, Mokhamad
Journal of Regional Economics Indonesia Vol. 6 No. 2 (2025): Agustus 2025
Publisher : University Merdeka Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26905/jrei.v6i2.16665

Abstract

This study examines user acceptance of the Mboistats application developed by the Malang Statistics Bureau by applying the Technology Acceptance Model (TAM). Specifically, it analyzes the effects of perceived ease of use and perceived usefulness on actual system usage, with user attitude serving as a mediating variable. Data were collected through an online questionnaire distributed to 100 users and analyzed using path analysis. The results indicate that perceived ease of use and perceived usefulness have significant direct effects on user attitude and actual usage. However, user attitude does not mediate the relationship between perceived ease of use or perceived usefulness and actual usage. These findings suggest that when a digital application offers clear and measurable benefits, users tend to adopt the system directly without relying on attitudinal evaluation. This study contributes to the technology acceptance literature by providing empirical evidence from a government statistics application and highlights the importance of enhancing usability and perceived benefits to promote adoption of public sector digital services.
Revisiting the DeLone and McLean Model: System Quality, Information Quality, and Service Quality as Determinants of Driver Satisfaction in Ride-Hailing Platforms Kulla, Emti; Ardianto, Yusaq Tomo; Yuniawan, Dani
Journal of Regional Economics Indonesia Vol. 6 No. 2 (2025): Agustus 2025
Publisher : University Merdeka Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26905/jrei.v6i2.16670

Abstract

This study investigates the effects of system quality, information quality, and service quality on driver satisfaction in a ride-hailing platform context. The research focuses on drivers using the Maxim application in Mimika Regency, Central Papua, Indonesia. A quantitative explanatory approach was employed using survey data collected from 114 drivers. Data were analyzed using multiple regression and path analysis to examine both partial and simultaneous effects of the independent variables on driver satisfaction. The results indicate that information quality has a significant positive effect on driver satisfaction, while system quality and service quality do not show a significant direct influence. However, jointly, the three variables significantly explain variations in driver satisfaction, accounting for 63.1% of the total variance. These findings suggest that accurate, complete, and timely information plays a critical role in shaping driver satisfaction, particularly in regions with geographical and infrastructural constraints. This study contributes to the literature on information systems success by providing empirical evidence from an emerging and peripheral regional context.
Co-Authors Aan Nehru Awanto Dwi Arman Prasetya Firdaus, Nur Muhammad Harianto Respati Hendry Yudha Pratama Hesti Sholikah, Hesti Kartiko, Heru Kulla, Emti Kusuma, Firdaus Miftakh Listanto Tri Utomo Michael Gerits Kriswanto Remetwa Nanik Sisharini Nanik Sisharini Natsir, Mokhamad Putra, Bima Laksana Sari, Andina Paramita Sisharini, Nanik Sisharini, Nanik Syarif Hidayatullah Utomo, Giemza Bagus Muji Utomo, Mohammad Nurrizqi Putro Yohanes Kurniawan Jalang Yuniawan, Dani