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Analisis Pengaruh Kualitas Sistem, Kualitas Informasi dan Kualitas Layanan Platform Pembelajaran Daring terhadap Kepuasan Pengguna Firdaus, Nur Muhammad; Ardianto, Yusaq Tomo; Sisharini, Nanik
Jurnal Teknologi dan Manajemen Informatika Vol. 10 No. 1 (2024): Juni 2024
Publisher : Universitas Merdeka Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26905/jtmi.v10i1.12294

Abstract

In the digital age, the shift from sliding learning to online learning has become a must, which forces educational institutions and pupils to adapt to the dynamics of technology. Using the Zoom Meeting online learning system as one of the learning media, it shows how important technology is in organizing learning to be more accessible and flexible. Students can easily attend online lectures or seminars anytime and anywhere. The selection of samples is done using purposive sampling, by selecting samples based on certain criteria that are already defined, namely active students of the Master of Management at Merdeka Malang University who use the Zoom Meeting application as a platform to learn online, as many as 115 respondents. The study collected data by sending questionnaires to respondents through Google Forms. The data was analyzed through three different approaches: descriptive analysis, classical assumptions, and double linear regression. The results showed that the three variables, namely system quality, information quality, and service quality, have an impact on the satisfaction of Zoom users. Among the three, the quality of service was found to have the greatest impact on improving user satisfaction.
ANALYSIS OF IMIS'S SUCCESS ON TEACHER PERFORMANCE AND ORGANIZATIONAL PERFORMANCE IN VOCATIONAL SCHOOLS Putra, Bima Laksana; Ardianto, Yusaq Tomo; Hidayatullah, Syarif
Journal of Information System Management (JOISM) Vol. 5 No. 2 (2024): Januari
Publisher : Universitas Amikom Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24076/joism.2024v5i2.1349

Abstract

This paper aims to analyze the factors that influence individual and organizational performance regarding the use of an Internship Management Information System (IMIS), which is named the SIM-PKL application for the internship program at SMK Negeri 11 Malang, with a framework in the DeLone and McLean Information Systems Success Model (ISSM). A quantitative method was employed, gathering data from SIM-PKL users. The sample comprised 55 respondents: 9 coordinators, 30 vocational teachers, and 16 general subject teachers. The analysis identifies key success factors, including system quality, information quality, service quality, intention to use, satisfaction, individual performance, and organizational performance. The findings align with the Delone & McLean framework, which evaluates information system success. Further analysis revealed a significant direct influence of system quality, information quality, and service quality on usage intentions and user satisfaction, while the net benefits (individual and organizational performance) were not statistically significant. Intention to use and user satisfaction are able to significantly mediate the influence of system quality, information quality, and service quality on net benefits. Intention to use and user satisfaction are important to increase system usage, enhance productivity, and positively affect performance. This study contributes to understanding SIM-PKL to guide schools in enhancing their management information systems.
Mediated Effect of Consumer Satisfaction on Online Purchase Intention: Analyzing the Precedent Influence of Media Exposure Frequency and Information Attributes Yohanes Kurniawan Jalang; Syarif Hidayatullah; Yusaq Tomo Ardianto
Jurnal Manajemen dan Kewirausahaan Vol. 13 No. 2 (2025): Desember 2025
Publisher : University of Merdeka Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26905/jmdk.v13i2.16199

Abstract

The rapid development of information and communication technology has transformed consumer behavior toward online shopping as part of a modern lifestyle. This study aims to analyze the influence of media exposure, information quality, and digital marketing on online purchase intention, with recipient satisfaction as a mediating variable. The research was conducted on Shopee users in Malang City, representing active online consumers. The population of this study includes all Shopee users in Malang, while the sample was determined using Malhotra’s formula based on the total number of observed indicators, resulting in 105 respondents. Data were collected through a structured questionnaire using a Likert scale and analyzed using path analysis with SPSS to examine direct and indirect effects among variables. The findings show that information quality and digital marketing have a positive and significant effect on recipient satisfaction, whereas media exposure has no significant effect. Furthermore, recipient satisfaction significantly influences online purchase intention and mediates the relationship between information quality, digital marketing, and purchase intention. These results highlight the critical role of satisfaction and information quality in strengthening consumer purchasing behavior in the digital marketplace.
Pengaruh Beban Kerja Dan Lingkungan Kerja Terhadap Kinerja Pegawai Melalui Kepuasan Kerja Di Puskesmas Kecamatan Wasile Dan Wasile Timur Kabupaten Halmahera Timur Lumrania, Resti Asih; Natsir, Mokhamad; Ardianto, Yusaq Tomo
Jurnal Manajemen dan Administrasi Rumah Sakit Indonesia (MARSI) Vol 10, No 1 (2026): Jurnal Manajemen dan Administrasi Rumah Sakit Indonesia (MARSI)
Publisher : LPPM Universitas Respati Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52643/marsi.v10i1.8114

Abstract

Abstrak Penelitian ini bertujuan untuk menganalisis pengaruh beban kerja dan lingkungan kerja terhadap kinerja pegawai melalui kepuasan kerja sebagai variabel intervening pada Puskesmas Kecamatan Wasile dan Wasile Timur, Kabupaten Halmahera Timur. Permasalahan utama dalam penelitian ini adalah belum optimalnya kinerja pegawai yang diduga dipengaruhi oleh tingginya beban kerja dan kondisi lingkungan kerja yang kurang kondusif, sehingga berdampak pada tingkat kepuasan kerja. Penelitian ini menggunakan pendekatan kuantitatif dengan metode survei. Populasi penelitian adalah seluruh pegawai Puskesmas di Kecamatan Wasile dan Wasile Timur, dengan teknik pengambilan sampel menggunakan total sampling. Data dikumpulkan melalui kuesioner yang telah diuji validitas dan reliabilitasnya, kemudian dianalisis menggunakan analisis jalur (path analysis) atau Structural Equation Modeling (SEM). Hasil penelitian menunjukkan bahwa beban kerja berpengaruh negatif dan signifikan terhadap kepuasan kerja, sedangkan lingkungan kerja berpengaruh positif dan signifikan terhadap kepuasan kerja. Beban kerja dan lingkungan kerja juga berpengaruh langsung terhadap kinerja pegawai. Selain itu, kepuasan kerja terbukti memediasi hubungan antara beban kerja dan lingkungan kerja terhadap kinerja pegawai. Penelitian ini merekomendasikan perlunya pengelolaan beban kerja yang proporsional serta penciptaan lingkungan kerja yang aman, nyaman, dan suportif guna meningkatkan kepuasan kerja dan kinerja pegawai Puskesmas. Temuan ini diharapkan dapat menjadi dasar dalam pengambilan kebijakan manajemen sumber daya manusia pada fasilitas pelayanan kesehatan tingkat pertama. Kata Kunci: beban kerja, lingkungan kerja, kepuasan kerja, kinerja pegawai