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All Journal Jurnal Teknologi dan Manajemen Informatika Jurnal Manajemen dan Kewirausahaan (JMDK) Journal of Economic, Bussines and Accounting (COSTING) Management Studies and Entrepreneurship Journal (MSEJ) JEMSI (Jurnal Ekonomi, Manajemen, dan Akuntansi) Business Management Research
Nanik Sisharini
Universitas Merdeka Malang
Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Engineering

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PENGARUH KUALITAS SISTEM, KUALITAS INFORMASI, KUALITAS LAYANAN, TERHADAP KEPUASAN PENGGUNA SISTEM INFORMASI AKADEMIK UNIVERSITAS MERDEKA MALANG Listanto Tri Utomo; Yusaq Tomo Ardianto; Nanik Sisharini
Jurnal Teknologi dan Manajemen Informatika Vol 3, No 2 (2017): Juli 2017
Publisher : Universitas Merdeka Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26905/jtmi.v3i2.1425

Abstract

The aims of this article are making explanation on any variables introduced by DeLone and McLean (2003), such as system quality, information quality, service quality, individual impact organization impact, and net benefit. These variables were implemented to the academic information system (SIAKAD) in Universitas Merdeka Malang. By quantitative research, the impact of these variables to the users satisfication will be known. And also, what variable be a most affecting in this system.DOI: https://doi.org/10.26905/jtmi.v3i2.1425
Panduan Akses Kredit Bagi Pedagang Mlijo ke Multifinance sebagai Dampak dari Perluasan Fungsi Multifinance oleh Otoritas Jasa Keuangan Sunaryati Hardiani; Nanik Sisharini
Jurnal Manajemen dan Kewirausahaan Vol 4, No 2 (2016): December 2016
Publisher : University of Merdeka Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26905/jmdk.v4i2.500

Abstract

The background of this study was based on results of previous studies in which the major problems facing traders mlijo to be able to do business continuity is the capital. With the enactment of Law no. 21 Year 2011 concerning FSA wherein Financing Agency can expand its business to finance Micro, Small and Medium Enterprises (SMEs), this is an opportunity for Mlijo traders to be able to raise capital effort from Formal Financial Institutions. Financing model for SMEs by Financing Institutions is out put of Research Phase I. While in this Phase II study focused on the preparation of  credit access guidelines  for SMEs. The purpose of this study is to develop of credit access guidelines  for SMEs which is a continuation of previous research results. Specific targets to be achieved is 1) Ease of SMEs to access credit to finance. 2) Make it easy for SMEs to find and prepare all the necessary credit requirements. 3) Ease for SMEs to determine the number of credits taken and the number of installments to be paid. The research method using descriptive research method and policy research. The unit of analysis is 1) These financial institutions in Malang 2) Mlijo traders in Malang and 3) the FSA in Malang. Excavations carried out with technical information FGD. Data were analyzed using descriptive analysis to describe the findings and policy, which involves all interested parties to devise a right credit access guidelines  for SMEs.https://doi.org/10.26905/jmdk.v4i2.500
Pengaruh Struktur Modal, Pertumbuhan Aset dan Likuiditas terhadap Profitabilitas (Studi pada Perusahaan Pertambangan yang Terdaftar Di BEI) Nanik Sisharini; Maria Helena Roswita
Business Management Research Vol 2, No 1 (2023)
Publisher : University of Merdeka Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26905/bismar.v2i1.10040

Abstract

The purpose of this study was to determine the effect of capital structure, asset growth and liquidity on the profitability (ROA) of mining companies listed on the Indonesian Stock Exchange. All mining companies listed on the Indonesia Stock Exchange are the research population. Sampling used the purposive sampling technique and obtained 36 mining companies as samples. Data analysis used multiple linear regression with the help of the SPSS program. The results of the study show that sapital structure partially has a non-significant negative effect on profitability. Asset growth has a significant positive effect on profitability, and liquidity has an insignificant positive effect on profitability. Companies need to maintain liquidity and develop assets as an indication of growth to increase profits.
PENGARUH PROFITABILITAS, LIKUIDITAS, KEBIJAKAN DIVIDEN, DAN UKURAN PERUSAHAAN TERHADAP NILAI PERUSAHAAN DENGAN STRUKTUR MODAL SEBAGAI VARIABEL MEDIASI PADA PERUSAHAAN MANUFAKTUR SUB SEKTOR MAKANAN DAN MINUMAN YANG TERDAFTAR DI BURSA EFEK INDONESIA PERIODE 2020–2024 Soffi Andri Ana; Umu Khouroh; Nanik Sisharini
Journal of Economic, Bussines and Accounting (COSTING) Vol. 9 No. 2 (2026): Journal of Economic, Bussines and Accounting (COSTING)
Publisher : Institut Penelitian Matematika, Komputer, Keperawatan, Pendidikan dan Ekonomi (IPM2KPE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/c65x8298

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh profitabilitas, likuiditas, kebijakan dividen, dan ukuran perusahaan terhadap nilai perusahaan dengan struktur modal sebagai variabel mediasi. Penelitian dilakukan pada perusahaan manufaktur subsektor makanan dan minuman yang terdaftar di Bursa Efek Indonesia periode 2020–2024 dengan pendekatan kuantitatif eksplanatori. Data yang digunakan merupakan data sekunder yang diperoleh dari Bursa Efek Indonesia dan dianalisis menggunakan analisis jalur (path analysis) untuk menguji pengaruh langsung dan tidak langsung antar variabel. Hasil penelitian menunjukkan bahwa profitabilitas berpengaruh positif dan signifikan terhadap nilai perusahaan, sedangkan likuiditas berpengaruh negatif dan signifikan. Kebijakan dividen dan ukuran perusahaan tidak berpengaruh signifikan terhadap nilai perusahaan. Struktur modal terbukti berpengaruh negatif dan signifikan terhadap nilai perusahaan. Selanjutnya, profitabilitas berpengaruh positif signifikan terhadap struktur modal, sementara likuiditas berpengaruh negatif signifikan. Kebijakan dividen dan ukuran perusahaan tidak berpengaruh signifikan terhadap struktur modal. Hasil pengujian mediasi menunjukkan bahwa struktur modal tidak mampu memediasi pengaruh profitabilitas, likuiditas, kebijakan dividen, maupun ukuran perusahaan terhadap nilai perusahaan. Temuan ini menegaskan bahwa peningkatan nilai perusahaan lebih dipengaruhi secara langsung oleh kinerja keuangan, khususnya profitabilitas, dibandingkan melalui mekanisme struktur modal. Oleh karena itu, perusahaan perlu mengoptimalkan kinerja operasional dan pengelolaan keuangan secara efisien untuk meningkatkan nilai perusahaan di mata investor.
Capital Adequacy, Credit Risk, and Bank Profitability: The Moderating Role Of Operational Efficiency In Indonesian Private Commercial Banks Theresia Tiwi; Sari Yuniarti; Nanik Sisharini; Sugeng Haryanto
JEMSI (Jurnal Ekonomi, Manajemen, dan Akuntansi) Vol. 12 No. 4 (2026): Agustus 2026
Publisher : Lembaga Komunitas Informasi Teknologi Aceh (KITA), Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/jemsi.v12i4.6815

Abstract

This study aims to examine the relationship between Capital Adequacy Ratio (CAR), Non-Performing Loans (NPL), and operational efficiency measured by the Operating Expenses to Operating Income ratio (BOPO) on profitability, represented by Return on Assets (ROA), as well as to explore the moderating role of BOPO in strengthening or attenuating the effect of NPL on ROA in National Private Commercial Banks (BUSN) in Indonesia during the period 2020–2024. A quantitative approach was employed using secondary data sourced from annual financial statements, and analysis was conducted through panel data regression to simultaneously capture temporal and cross-entity variations. Empirical results indicate that CAR and NPL have a significant negative effect on ROA, suggesting that higher capital levels or elevated credit risk tend to reduce bank profitability. Conversely, BOPO exerts a significant positive effect on ROA, implying that increases in operational expenses in BUSN are more associated with the intensification of productive activities that effectively enhance revenue rather than non-productive costs (Kasmir, 2019). Furthermore, BOPO is found to moderate the NPL-ROA relationship, emphasizing that operational efficiency and quality management of business activities are crucial determinants in mediating the impact of credit risk on profitability.
Pengaruh Budaya Organisasi, Transformasi Digital, Dan Inovasi Layanan Terhadap Kepuasan Pelanggan Dengan Kinerja Karyawan Sebagai Variabel Mediasi Di PT. PLN ULP Ruteng Kab. Manggarai Maria Afarida Kurnia; Nanik Sisharini; Umu Khouroh
Management Studies and Entrepreneurship Journal (MSEJ) Vol. 7 No. 1 (2026): Management Studies and Entrepreneurship Journal (MSEJ)
Publisher : Yayasan Pendidikan Riset dan Pengembangan Intelektual (YRPI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/xtzd2t72

Abstract

Penelitian ini bertujuan menganalisis pengaruh budaya organisasi, transformasi digital, dan inovasi layanan terhadap kepuasan pelanggan dengan kinerja karyawan sebagai variabel mediasi pada PT PLN (Persero) ULP Ruteng Kabupaten Manggarai. Penelitian menggunakan pendekatan kuantitatif dengan desain explanatory research. Populasi penelitian berjumlah 200 karyawan dan sebanyak 133 responden dipilih menggunakan teknik purposive sampling. Data dikumpulkan melalui kuesioner skala Likert lima poin dan dianalisis menggunakan Structural Equation Modeling–Partial Least Squares (SEM-PLS) dengan SmartPLS 4.0. Hasil penelitian menunjukkan bahwa budaya organisasi dan inovasi layanan berpengaruh positif dan signifikan terhadap kepuasan pelanggan, sedangkan transformasi digital tidak berpengaruh signifikan. Budaya organisasi, transformasi digital, dan inovasi layanan juga terbukti berpengaruh positif dan signifikan terhadap kinerja karyawan, sementara kinerja karyawan berpengaruh positif dan signifikan terhadap kepuasan pelanggan. Analisis mediasi menunjukkan bahwa kinerja karyawan memediasi pengaruh budaya organisasi dan inovasi layanan terhadap kepuasan pelanggan, tetapi tidak memediasi pengaruh transformasi digital terhadap kepuasan pelanggan. Temuan ini menunjukkan bahwa peningkatan kepuasan pelanggan tidak hanya ditentukan oleh adopsi teknologi, tetapi lebih kuat dipengaruhi oleh budaya organisasi, inovasi layanan, dan kemampuan karyawan dalam menerjemahkan kebijakan organisasi menjadi pelayanan yang berkualitas. Oleh karena itu, transformasi digital perlu diintegrasikan dengan penguatan kompetensi karyawan dan orientasi pelayanan agar memberikan manfaat yang lebih nyata bagi pelanggan.
Co-Authors Listanto Tri Utomo Maria Afarida Kurnia Maria Helena Roswita Sari Yuniarti Soffi Andri Ana Sugeng Haryanto Sunaryati Hardiani Theresia Tiwi Umu Khouroh Yusaq Tomo Ardianto