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William Agustinus Areros
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Journal : JURNAL ADMINISTRASI BISNIS

 1 
PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN NASABAH PADA PT. BANK NEGARA INDONESIA (PERSERO) TBK. CABANG MANADO Nelwan, Diandra Gabriela; Areros, William Agustinus; Tampi, Johny Revo Elia
JURNAL ADMINISTRASI BISNIS (JAB) Vol 4, No 1 (2016): jurnal administrasi bisnis
Publisher : Sam Ratulangi University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35797/jab.4.1.2016.11283.%p

Abstract

Abstract, PT. Bank Negara Indonesia (Persero), Tbk Branch Manado is one of the largest national banks in North Sulawesi and even Indonesia. For the PT. BNI (Persero) Tbk branch Manado viewed with keen market in Indonesia such as in the area of Manado one with a marketing strategy, especially the quality of services in order to achieve company goals. This became the basis for the author to raise the issue: "Is the Quality of Service effect on customer satisfaction at PT. BNI (Persero) Tbk Branch Manado? "The purpose of this study was to determine the effect of service quality ie reliability, responsiveness, assurance, empathy and tangible to customer satisfaction at PT. BNI (Persero) Tbk Branch Manado. In order to earn and maintain consumer need for a strategy that requires commitment, good and human resources that aim to make products that are offered in accordance with the wishes of consumers so as to give satisfaction.The method used is the analysis method for the quantitative description of the relationship which consists of a combination of variable reliability, responsiveness, assurance, empathy and tangible is the variable that is used to view customer satisfaction or customer. Application of the quality of service is a business marketing ataus Strategy in pasarsasaran to maintain customer loyalty. Analysis technique used is the method of Multiple Regression Analysis and Correlation is to determine the effect of service quality on customer satisfaction.Based on the results of this research is that simultaneously the reliability (X1), responsiveness (X2), Security (X3), Empathy (X4), and Tangible (X5) significant Impact on customer loyalty (Y). With a variable value that is intangible (X5) are the most positive and significant impact on customer satisfaction. So in creating customer satisfaction, the company should be able to increase the value and brand image. The better the customer ratings, the higher the satisfaction.Keywords : Reliability, Responsiveness , Assurance , Empathy , embodies and Customer Satisfaction
PENGARUH KUALITAS LAYANAN TERHADAP KEPUASAN KONSUMEN PADA GOLDEN SUPERMARKET MANADO Poluan, Juwita Elisabeth; Areros, William Agustinus; Punuindoong, Aneke
JURNAL ADMINISTRASI BISNIS (JAB) Vol 5, No 002 (2017): Jurnal Adminnistrasi Bisnis
Publisher : Sam Ratulangi University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35797/jab.5.002.2017.15692.%p

Abstract

ABSTRAK. Given the number of malls and supermarkets (supermarket) which is located in the same area, then by itself would give birth to the fierce competition to seize visitors and buyers. Additionally the competition also came from some retailers in traditional markets and shops are scattered in the same area. Golden Supermarkets is one of the famous retail among some retail in the city of Manado. In the motion of daily operations, Golden Supermarkets as shopping centers provide a variety of different goods with different types, brands and sizes at varying price levels. Problem formulation, Based on the background outlined above, then the problem is: What is the quality of services that includes Tangible, Realibility, Responsiveness, Assurance, and Empathy effect on customer satisfaction in the Golden Supermarket Manado.Objective, while the objectives of this research is to determine how much the quality of the services provided by Golden Supermarket. "Quality of service refers to judgments of customers about the core of this service and the service provider itself or the entire service organization, most people are now beginning to show demand towards service excellence, they are no longer just need a quality product, but they prefer to enjoy the convenience of service "The method used in this research is descriptive quantitative method in accordance with the purpose of the research presented in advance outlining the nature of the nature and looking for a systematic description of the facts under investigation From the discussion above results show that the performance of the services provided by the service provider is very influential on consumer satisfaction, the strategy adopted by a Golden Supermarket Manado, especially in the service sector should be implemented properly. It can be concluded, responsiveness (Responsiveness) is a variable that shows the desire and willingness of employees Golden in providing services to consumers Golden. The management of Golden should provide great motivation for all employees of Golden supports the activities of service to consumers in adil.Akan better if the motivation given to employees of Golden in the form of rewards according to ability.Keywords: Quality, Service, and Satisfaction
ANALISIS PENERIMAAN PAJAK DAERAH DAN RETRIBUSI DAERAH SERTA KONTRIBUSINYA TERHADAP PENDAPATAN ASLI DAERAH KOTA TOMOHON PONDAAG, JULITA KRISTI; AREROS, WILLIAM AGUSTINUS; KAPARANG, SONNY GERSON
JURNAL ADMINISTRASI BISNIS (JAB) Vol 4, No 4 (2016): Jurnal Administrasi Bisnis
Publisher : Sam Ratulangi University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35797/jab.4.4.2016.13816.%p

Abstract

Abstract. The purpose of this study was to determine and analyze the contribution of local taxes and fees for revenue Tomohon. The method used in this study is a blend of quantitative and qualitative analysis. The results of the analysis indicate that the acceptance of local taxes and levies have an impact on income reception area. Within three years of taxes and levies contributed significantly to the income of Tomohon. In the future expected tax contribution to the development of the higher Tomohon city. Therefore, Tomohon city government should be able to provide insight to taxpayers about the importance of paying taxes to the development and progress of the region. Keywords: Regional Taxes, Levies, Regional Revenue
PENGARUH DISIPLIN KERJA TERHADAP KINERJA PEGAWAI PADA KANTOR PAJAK PRATAMA MANADO Djiko, Ivan Maikhel; Areros, William Agustinus; Kaparang, Sonny
JURNAL ADMINISTRASI BISNIS (JAB) Vol 5, No 002 (2017): Jurnal Adminnistrasi Bisnis
Publisher : Sam Ratulangi University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35797/jab.5.002.2017.15691.%p

Abstract

This study aimed to determine the effect of labor discipline on the performance of employees at the Tax Office Pratama Manado. The method in this research using quantitative methods by means of correlation and regression analysis. From the results of research conducted work discipline is of significant importance to the values used in improving the performance of employees at the Tax Office Pratama Manado. Labor discipline and performance of employees showed significant differences, so that the otherwise positive relationship exists between the discipline of work with employee performance. Under the first hypothesis test of discipline working relationship with the employee's performance has a significant direction and shape of linear regression. Role in improving the performance of employees across differing greatly to the success of the performance of employees in the company or organization. To achieve a good performance of employees one of which will be obtained from labor discipline applied in any company or organization.Keywords: Discipline Work and Employee Performance
Analisis Perbandingan Kinerja Berdasarkan Kesetaraan Gender Pada PT. Astra International, Tbk. – Daihatsu Sentra Manado (Studi Pada Karyawan Bagian Marketing) Kamasi, Valencia; Areros, William Agustinus; Runtuwene, Roy F.
JURNAL ADMINISTRASI BISNIS Vol 8, No 2 (2019): Marketing, Human Resources And Company Management
Publisher : Sam Ratulangi University

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Abstract

This study aims to see whether there are significant differences in performance based on gender equality in female employees and male employees in the marketing division of PT. Astra International, Tbk. - Daihatsu Sentra Manado. The population of this study is all employees of the marketing division of PT. Astra International, Tbk. - Daihatsu Sentra Manado, which consists of 51 employees, consisting of 36 male employees and 15 female employees. The sampling technique used is the census technique, which is to take from all existing populations to be sampled. Where there were 15 female employees and 15 male employees were taken to balance the sample of female employees. So the total sample in this study was 30 employees. Based on the results of descriptive statistical analysis, the average value for the performance of male and female employees is equally higher than the minimum value available. Although not large, the results of this study indicate that the average value of male employee performance is higher than that of overall female employees. From the results of the independent sample t-test statistical test, a significant value gives a result stating that H0 is accepted. The results of this study state that there is no significant difference in performance between male employees and female employees in the marketing department based on gender equality.
Peranan Kepuasan Kerja Pada Karyawan PT. Bank Syariah Mandiri KCP Manado Pasar 45 Djangkarang, Sri M.; Areros, William Agustinus; Runtuwene, Roy F.
JURNAL ADMINISTRASI BISNIS Vol 8, No 2 (2019): Marketing, Human Resources And Company Management
Publisher : Sam Ratulangi University

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The purpose of this study was to determine the differences in job satisfaction between permanent employees and contract employees. The benefits of this research so that it can become one of the information for all relevant parties and provide input for the company in an effort to improve employee job satisfaction. The research location was conducted at PT. Bank Mandiri Syariah Bank KCP Manado Pasar 45 where the company is one of the companies engaged in banking services. This research is comparative research and uses data collection methods in the form of job satisfaction scales. Based on the results obtained in this study, the significance value is 0.335 which indicates that 0.335 5 0.05 so that the hypothesis is accepted, there is a difference in the level of job satisfaction between permanent employees and contract employees. Then the test results of the difference in mean values of contract employees get a value of 114.70 which is greater than permanent employees who only get a mean value of r 106.10. Thus it can be said that the work satisfaction of contract employees is higher in employment in the company or contract employees are more satisfied at work
Pengaruh Brand Image Dan Persepsi Harga Terhadap Kualitas Pelayanan Dan Kepuasan Pelanggan (Studi Pada Pelanggan Datsun Nissan Martadinata) Junior, Oscar Marco Sanny; Areros, William Agustinus; Pio, Riane J.
JURNAL ADMINISTRASI BISNIS Vol 8, No 2 (2019): Marketing, Human Resources And Company Management
Publisher : Sam Ratulangi University

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The immediate objectives of this research is to determined the effect of (1) Brand Image towards Service Quality on Datsun Nissan Martadinata customers, (2) Brand Image towards Customer Satisfaction on Datsun Nissan Martadinata customers, (3) Price Perception of Service Quality on Datsun Nissan Martadinata customers, (4 ) Price Perception of Customer Satisfaction on Datsun Nissan Martadinata customers, and (5) Service Quality towards Customer Satisfaction on Datsun Nissan Martadinata customers. The quantitative research is adapted as the method in this study and used questionnaire as the reflection of its method. Datsun buyers at Nissan Martadinata Manado are used as the population and Datsun customers are used as the samples. The questionnaires will be distributed with purposive sampling method. This study uses SmartPLS software to assist the Partial Least Square (PLS) analysis. The study resulted in 3 hypotheses were rejected from 5 hypotheses.
Pengaruh Kepuasan Kerja Terhadap Kinerja Karyawan CV. Diagram Global Mandiri Manado Londok, Ribkha Novelin; Areros, William Agustinus; Asaloei, Sandra
JURNAL ADMINISTRASI BISNIS (JAB) Vol 9, No 1 (2019): Jurnal Administrasi Bisnis
Publisher : Sam Ratulangi University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35797/jab.9.1.2019.23708.122-127

Abstract

The purpose of the results of this study was to find that there were eighteen samples of male sex and twelve samples of female sex. most work thirty-one years. From the test results it was found that the results of simple linear regression were 16.607. regression direction coefficient of 0.590 states that each addition of 1% value X, then the value of Y is 0.590. the regression direction coefficient is positive. and get a significant value (p-value) of 0.004. can be concluded that job satisfaction affects the performance of employees in the company CV. Manado Independent Global Diagram. Based on the results above, the significance value is 0.004. it can be concluded that the independent variable has significant influence on the dependent variable. The results of this study can answer the hypothesis that job satisfaction is influential on the performance of CV employees. Manado Global Self Chart.
Co-Authors Debir Gilberto Rembet, Debir Gilberto Deddy Kawengian, Deddy Diandra Gabriela Nelwan, Diandra Gabriela Djangkarang, Sri M. Djiko, Ivan Maikhel Grace Waleleng Jan Wonokh, Jan Johny Revo Elia Tampi, Johny Revo Elia Junior, Oscar Marco Sanny Kamasi, Valencia Kumaat, Yunita Youlanda Londok, Ribkha Novelin Patar Rumapea Pati, Agustinus Buche PIO, JHONLY Poluan, Juwita Elisabeth PONDAAG, JULITA KRISTI Punuindoong, Aneke Riane Pio Runtuwene, Roy F. SAIYANG, RICHARD ANDRE ANDRE Sandra Asaloei Sherly Y. V. I Goni, Sherly Y. V. I Sjelvie F. Pangalila, Sjelvie F. Sonny Gerson Kaparang, Sonny Gerson Sonny Kaparang Tabuni, Depinus TANGKILISAN, FRENTINO VERY LONDA