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All Journal Premium: Insurance Business Journal Journal of Innovation Research and Knowledge
Sapolo, Supriyadi
Sekolah Tinggi Manajemen Asuransi Trisakt
Humanities Economics, Econometrics & Finance Education Health Professions Law, Crime, Criminology & Criminal Justice Social Sciences

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SURVEY KUALITAS PELAYANAN BPJS KESEHATAN TERHADAP PETAMBAK BUDIDAYA UDANG DI KABUPATEN INDRAMAYU Maolani, Rukaesih A.; Robidi; Sapolo, Supriyadi
Premium Insurance Business Journal Vol. 7 No. 1 (2020): PREMIUM INSURANCE BUSINESS JOURNAL
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat Sekolah Tinggi Manajemen Asuransi Trisakti

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Abstract

As we have known, that now shrimp is an export commodities that fairly developing from year to year, so that the Marine and Fisheries sector is one of the sourches of national economic growth. Accordingly, shrimp farmer cultivation are the assets whose needed by us to improve the economy in the fisheries sector. Therefore, it is appropriate they get concern from Government for preserve the health of the farmer cultivation and their families. The research conducted aim for known: (1) The level of quality of Health’s BPJS Insurance services for patients of shrimp farmer cultivation and their families, (2) To find out what the difficulties directly experienced by farmers when they came to seek treatment at both the Health Center and the Hospital. The research carried out in the Karangsong Village, Indramayu District, West Java Province to shrimp farmer cultivation within survey methods. The concluded of final research is shrimp farmers cultivation still didn’t satisfied with services officers in Health Center and Hospital. Another also, difficulties are the distance of shrimp farmer cultivation’s residence so far from Health Center and Hospital when they desire to get treatment of there and long in service because amount of some doctors on duty there.
LAYANAN MOBILE SIMARI TERHADAP KEPUASAN ANGGOTA DI KOPERASI JASA SYARIAH MAMBAUL RIZKI INVESTAMA, CABANG KARAWANG, JAWA BARAT Sidik, Syahrial; Wahyuari, Wahyuari; Sapolo, Supriyadi; Kurniartha, Alvernia
Premium Insurance Business Journal Vol. 10 No. 2 (2023): PREMIUM INSURANCE BUSINESS JOURNAL (IN PRESS)
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat Sekolah Tinggi Manajemen Asuransi Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35904/premium.v10i2.200

Abstract

This study evaluates member satisfaction with Mobile SIMARI services at Mambaul Rizki Investama Sharia Services Cooperative, Karawang Branch, West Java. In the era of digitalization, Sharia Services cooperatives are adopting technology to simplify financial transactions. The SIMARI Mobile service was launched to provide easy transactions for cooperative members through features such as cardless cash withdrawals, credit top-ups, and bill payments. Using the Importance Performance Analysis (IPA) and Customer Satisfaction Index (CSI) methods, this study measures member satisfaction with Mobile SIMARI services. IPA results show that KJ2 and KJ6 services need to be improved, while other services are satisfactory. The CSI results show that the member satisfaction level reached 83.95%, indicating that this service is very satisfying. This research makes a significant contribution to the development of marketing strategies for Islamic services cooperatives, emphasizing the importance of digital technology integration in increasing member satisfaction and loyalty. The findings can serve as a reference for other cooperatives looking to adopt similar technologies to improve their service quality. Thus, Mambaul Rizki Investama Islamic Services Cooperative can be a pioneer in innovative and socially responsible business practices.
KUALITAS PELAYANAN PUBLIK DI KUA BANDUNG WETAN, KOTA BANDUNG DENGAN MENGGUNAKAN METODE IMPORTANCE PERFORMANCE ANALYSIS (IPA) DAN POTENTIAL GAIN IN CUSTOMER VALUE (PGCV) Syahrial Sidik; Wahyuari, Wahyuari; Supriyadi Sapolo; M. Nasyubun; Anisha Maharani Tambunan
Journal of Innovation Research and Knowledge Vol. 5 No. 3: Agustus 2025
Publisher : Bajang Institute

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Abstract

The quality of public services is an important factor in building public trust in government institutions, including the Office of Religious Affairs (KUA). This study aims to analyze the quality of public services at the KUA Bandung Wetan, Bandung City, using the Importance Performance Analysis (IPA) and Potential Gain in Customer Value (PGCV) methods. The IPA method is used to identify gaps between the level of importance and service performance based on public perception, while PGCV is used to measure the potential for service value improvement by identifying attributes that significantly impact customer satisfaction. This study employs a descriptive quantitative approach with a questionnaire distributed to 46 respondents. The IPA analysis results indicate two indicators that should be prioritized for improvement: Timeliness (KW2) and Transparency of Procedures (TP1), as they have high importance values but suboptimal performance. The PGCV calculations confirm that improvements in these two indicators have the potential to significantly enhance the perceived value of services by the public. This study contributes theoretically by integrating the IPA and PGCV approaches in public service evaluation based on ServQual, and practically by providing strategic improvement recommendations for KUA to sustainably enhance public satisfaction.
Co-Authors Anisha Maharani Tambunan Kurniartha, Alvernia M. Nasyubun Maolani, Rukaesih A. Robidi Syahrial Sidik Wahyuari Wahyuari, Wahyuari