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All Journal JURNAL PENDIDIKAN TAMBUSAI Emerging Markets : Business and Management Studies Journal Jurnal Ilmu Pengetahuan dan Teknologi (IPTEK) Jurnal Manajemen dan Bisnis
Tampubolon, Edward Sahat
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Humanities Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Engineering Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Social Sciences

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Analisis Faktor Yang Mempengaruhi Minat Berwirausaha Mahasiswa Institut Teknologi Indonesia Puspita, Mutiara eka; Tampubolon, Edward Sahat; Marpaung, Fredric MH
Emerging Markets : Business and Management Studies Journal Vol. 10 No. 1 (2022)
Publisher : Directorate of Academic Research and Community Services

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33555/embm.v10i1.210

Abstract

This research aims to measure entrepreneur personality, entrepreneur knowledge, and family environment on entrepreneurial interest from college student Institute technology of Indonesia. The research problem is finding the influence of potential entrepreneur personality entrepreneurial knowledge and family environment on entrepreneur’s interest. This research uses a quantitative approach. The population is the institute technology of Indonesia student with sample determinated use a purposive sampling technique because student not known certainty number interest entrepreneurship. Data were collected with a questionnaire instrument for validity and reliability using SPSS. Classic assumption test was first performed as a prerequisite for analysis multiple linear. Definitive assumption results obtained that data are normally distributed, multicollinearity and heteroscedasticity do not occur. Results of the regression analysis prove that simultaneously, personality, knowledge, and family environment variables influence the interest of ITI student entrepreneurs. However, partially, only personality and family environmental variables influence interest entrepreneurship. The magnitude of the coefficient of determination is 62.3%, meaning that there are 37.7% other variables not included in this study that also affect ITI students’ interest in becoming an entrepreneur.
Analisa Importance Performance Ananlysis dalam Peningkatan Kinerja Aparatur Sipil Negara Pada Lembaga Pemerintah Non Departemen Cahyadi, Ifan; Octasylva, Annuridya Rosyidta Pratiwi; Tampubolon, Edward Sahat; Vindiana, Afina Putri
Jurnal Pendidikan Tambusai Vol. 9 No. 1 (2025)
Publisher : LPPM Universitas Pahlawan Tuanku Tambusai, Riau, Indonesia

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Abstract

Lembaga Pemerintah Non Kementerian (LPNK) harus mampu memberikan layanan yang efektif dan efisien dalam rangka pelayanan publik yang menjadi tuntutan masyarakat sehingga kinerjanya pegawainya merupakan hal yang krusial. Penelitian ini memiliki tujuan untuk dapat mengnetahui factor apa saja yang perlu diperbaiki demi peningkatan kinerja Aparatur Sipil Negara (ASN) Pada Lembaga Pemerintah Non Departemen. Metode penelitian yang dilakukan menggunakan metode Importance Performance Analysis dengan responden merupakan ASN di LKPN. Hasil penelitian mengetahui bahwa semua dimensi yang di Analisa mendapatkan skor negative (-) yang arti Lembaga Pemerintah Non Kementerian harus melakukan peningktan dan perbaikan kinerja karyawan di lingkungan Lembaga Pemerintah Non Kementerian.
Model Kinerja Aparatur Sipil Negara Pada Lembaga Pemerintah Non Kementerian Kusumawardani, Dewi; Octasylva, Annuridya Rosyidta Pratiwi; Tampubolon, Edward Sahat; Vindiana, Afina Putri
Jurnal Pendidikan Tambusai Vol. 9 No. 1 (2025)
Publisher : LPPM Universitas Pahlawan Tuanku Tambusai, Riau, Indonesia

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Abstract

Aparatur Sipil Negara (ASN) berperan yang sangat penting dalam penyelenggaraan pemerintah terutama dalam melakukan pelayanan kepada publik. Untuk itu diperlukan komitmen yang baik untuk senantiasa meningkatkan kinerjanya. Penelitian ini bertujuan untuk melihat model kinerja dari ASN pada lingkup instansi Lembaga Pemerintah Non Kementrian (LPNK), supaya dapat diketahui faktor-faktor apa saja yang mempengaruhi dalam peningkatan kinerja. Penelitian dilakukan ke 135 responden ASN di lingkup LPNK. Penelitian bersifat deskriptif kuantitatif menggunakan Smart-PLS 4.0. Hasil dari penelitian ini menyatakan bahwa variabel Kepemimpinan memiliki nilai original sample 0,038 dengan P-Value sebesar 0,714 yang mengindikasikan bahwa variabel kepemimpinan tidak memiliki pengaruh yang terbukti signifikan terhadap kinerja dengan bobot signifikan sebesar 0,038. Sementara variabel motivasi memiliki nilai original sample 0,315 dengan P-Value sebesar 0,001 sehingga dapat disimpulkan bahwa bahwa variabel motivasi memiliki pengaruh yang terbukti signifikan positif terhadap kinerja dengan bobot signifikan sebesar 0,315. Untuk variabel disiplin memiliki nilai original sample 0,431 dengan P-Value sebesar 0,000 yang artinya variabel disiplin memiliki pengaruh yang terbukti signifikan positif terhadap kinerja dengan bobot signifikan sebesar 0,431. Sehingga model kinerja ASN di lingkup LPNK memiliki kecenderungan untuk lebih ditingkatkan melalui variabel motivasi dan disiplin.
Impact of Service Quality on Customer Satisfaction and Loyalty in Indonesia’s Water Providers: Literature Review Fadillah, Azka Azizi; Vindiana, Afina Putri; Octasylva, Annuridya Rosyidta Pratiwi; Tampubolon, Edward Sahat
JURNAL ILMU PENGETAHUAN DAN TEKNOLOGI (IPTEK) Vol. 9 No. 1 (2025): Jurnal Ilmu Pengetahuan dan Teknologi (IPTEK)
Publisher : Institut Teknologi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31543/jii.v9i1.388

Abstract

This literature review explores the influence of service quality on customer satisfaction and loyalty in clean water service providers, with a specific focus on the challenges faced by such providers in Indonesia. Service quality, which includes dimensions such as tangibles, reliability, responsiveness, assurance, and empathy, plays a crucial role in determining customer satisfaction and loyalty. The study analyzes previous research to highlight the impact of these dimensions on customer perceptions and loyalty. It also identifies challenges faced by clean water service providers, including issues such as uneven water distribution, pipe leaks, inaccuracies in water meter readings, and delays in responding to customer complaints. The review emphasizes the importance of improving service quality through employee training, enhancing transparency, and utilizing technology to better serve customers. The findings of this review provide recommendations for clean water service providers to improve service quality, ultimately increasing customer satisfaction and loyalty.
Analyzing Service Quality Using Importance Performance Analysis Vindiana, Afina Putri; Fadillah, Azka Azizi; Rosyidta PO, Annuridya; Tampubolon, Edward Sahat
JURNAL MANAJEMEN DAN BISNIS Vol 3 No 3 (2025): Edisi Januari 2025 - April 2025
Publisher : Fakultas Ekonomi Universitas Tjut Nyak Dhien Medan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36490/jmdb.v3i3.1686

Abstract

This study aims to analyze customer responses to the service quality of PERUMDAM Tirta Kerta Raharja in Tangerang, Indonesia, particularly regarding issues of water availability, water quality, and pipeline leakage. The method used is Importance-Performance Analysis (IPA) based on five service quality attributes: tangibility, reliability, responsiveness, assurance, and empathy. Data were collected through questionnaires filled out by customers of PERUMDAM Tirta Kerta Raharja's clean water services. The questionnaire results were analyzed to determine the position of each attribute within the IPA matrix, which is divided into four quadrants: (A) critical areas for improvement, (B) key strengths to maintain, (C) less important attributes, and (D) attributes with high performance but low importance. The findings show that the indicator of adequate equipment for employees, which is part of the tangibility attribute, falls into quadrant A, indicating it is a top priority for improvement. The conclusion of this study is that enhancing the adequacy of employee equipment at PERUMDAM Tirta Kerta Raharja will support better water availability and quality, reduce the risk of pipeline leakage, and ultimately improve customer satisfaction.
Co-Authors Cahyadi, Ifan Fadillah, Azka Azizi Kusumawardani, Dewi Marpaung, Fredric MH Mutiara Eka Puspita Octasylva, Annuridya Rosyidta Pratiwi Rosyidta PO, Annuridya Vindiana, Afina Putri